Ricky Perez | Page 9

I would absolutely recommend the professionals at this KIA!! From start to finish the process was simple and easy. Everything was explained, and nothing was sneaky or “added on” like most car places. I en KIA!! From start to finish the process was simple and easy. Everything was explained, and nothing was sneaky or “added on” like most car places. I enjoyed the hard work done, and am very satisfied with the vehicle too! More

by Sean Borre Verified Customer Verified Customer

Report | Print

Great experience. Helped me find what I wanted and everyone was very helpful and friendly. It wasn’t a very long process. I would definitely recommend. everyone was very helpful and friendly. It wasn’t a very long process. I would definitely recommend. More

by Icm5023 Verified Customer Verified Customer

Report | Print

We purchased a car and we had no issues along the way. The employees we worked with were very helpful in answering any questions we had and were very friendly. Even the financial process, they made the pr The employees we worked with were very helpful in answering any questions we had and were very friendly. Even the financial process, they made the process quick and easy. We live out of state, and they made it so convenient where they brought the car to us. They did a great job at explaining how everything works in the car. More

by JULIECOREY690 Verified Customer Verified Customer

Report | Print

Ricky Perez and Baluch addullam took very good care of me one of my cars was total and I need a car very quit the transaction when fast which I told them to do I was on my lunch brake they were very nice me one of my cars was total and I need a car very quit the transaction when fast which I told them to do I was on my lunch brake they were very nice and friendly I told them the price I will pay out the door an they took care of it I have bot many cars in my life time Kia was the best my the end of my lunch brake l had a new car and drove it back to work thank you so much More

by bbana Verified Customer Verified Customer

Report | Print

Service was timely & professional. No problem getting an appointment to fit my schedule, & they were nice when I declined other services. I'll be back. appointment to fit my schedule, & they were nice when I declined other services. I'll be back. More

by EPEREZ436 Verified Customer Verified Customer

Report | Print

Our sales person Michael was very attentive during the sale process and was very good to work with at Bob Rohrman's Schaumburg Kia. I can not say the same for the management, or the dealers advertisement sale process and was very good to work with at Bob Rohrman's Schaumburg Kia. I can not say the same for the management, or the dealers advertisement/internet group. I received emails from them advertising "First 2 years oil changes on us when you buy a new vehicle from Schaumburg Kia!*." And when you read the "*" it states "*See dealer for full details. 2 yrs oil changes is an available package for purchase." So I would not classify it as the oil changes are "on us'" When I emailed them back on this I received zero responses. So unfortunately, they seem like the typical car dealership, They only care until the point in time you actually buy the car after that the sales group does not seem to care. More

by brink1088 Verified Customer Verified Customer

Report | Print

Great guys to deal with Nicolas was very patient and very knowledgeable car was clean and delivered fast, finance went quickly also thank you for Everything knowledgeable car was clean and delivered fast, finance went quickly also thank you for Everything More

by Don8577 Verified Customer Verified Customer

Report | Print

Jose and the team helped me out and did a great job on my car! Not a problem with it and made my day great! car! Not a problem with it and made my day great! More

by DABUSBOY5246 Verified Customer Verified Customer

Report | Print

Extremely disappointed with the way the sale went on a new Kia Stinger. My family and I bought multiple cars from this dealer over the years. However recently we have seen a constant change in staff. The new Kia Stinger. My family and I bought multiple cars from this dealer over the years. However recently we have seen a constant change in staff. The new staff are NOT honest, professional, or ethical at all. I bought my car six weeks ago however SIX weeks later and my trade in is still not paid off. It is at a point that it is effecting my credit score. Two weeks after I traded in my old car I received an email from the lender stating that my bill is due. So contact Chris (finance manager) that states that something happened and he is working on fixing it ASAP. Three more weeks go by and I receive an email that my account is past due. When I call to see that happened and if it is a mistake, I am informed that Chris walked out and quit his job that morning. The new person (Mark) informs me that since I had the car for 5 weeks, I would need to go into the dealer and make the first payment on my Kia at the dealer in order for everything to be current. I go in and speak to Lovell that insures me that everything is being taken care of and after I make the payment it will take 2-3 days for settle everything. Three days go by, my account is still past due. I go in and speak to Lovell again that does not admit anything he previously told me and Ricky gets involved. However, Ricky is not even professional enough to get off his cell phone while talking to me (probably on Facebook or playing Candy Crush). He informs be that the check went out the previous Friday and because of the MLK holiday it will arrive on Tuesday or Wednesday. Friday comes around and check has still not arrived to the lender. I contact Ricky via email only to find out that the check was not even sent out yet. It was leaving that day. When I call him out on this previous lie, he gets offended, claims that I am not telling the truth, but they have been honest and have tried to help me. He also threatened to have me banned from the dealership permanently. I do not understand how anyone can keep calm when they drop the ball over and over again. I hope that someone from upper management will contact me about the actions of their employees. But if this is how they treat people, they lost my business forever. I really miss the days that Teddy was on the sales or finance floor, and Manny was at the service department. Those two kept the dealer running smoothly. Now it is just one disappointment and lie after another. More

by Claudio Varo Verified Customer Verified Customer

Report | Print

Sales had no clue what I wanted. I never met anyone else. Left the dealership feeling cheated due to my own stupidity. I said what I could afford and within cents that is what I got. Very poor commu else. Left the dealership feeling cheated due to my own stupidity. I said what I could afford and within cents that is what I got. Very poor communication. More

by Fitz Verified Customer Verified Customer

Report | Print