Ricky Perez | Page 8

MSRP price good but added options to order I did not want. Kia customer service rep Rahsheed said Kia only builds Tellurides from the order sheet sent by dealer. Kia does not add options or accessories want. Kia customer service rep Rahsheed said Kia only builds Tellurides from the order sheet sent by dealer. Kia does not add options or accessories not listed on order sheet. I Still had to pay for items not ordered. I did not receive copy of order sheet supposedly sent to Kia or contract from dealer. I was only given a receipt for the deposit because that is all I needed according to sales department. When I picked the car sales and finance said there is nothing they can do because dealer has already paid for car. No adjustment was made. Was told sometimes Kia just adds things to order. Dealers usually get 30 days to pay for cars not before car is delivered. Bob Rohrman would be rolling over in his grave if this is the way they operate now. Be careful if you go here. More

by Ron Verified Customer Verified Customer

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Made a huge mistake buying a used car here. Car died 2 weeks after purchase; lost my bank info written down on paper. Did not follow up on promises. Did not return phone calls. Provided false informati weeks after purchase; lost my bank info written down on paper. Did not follow up on promises. Did not return phone calls. Provided false information about my title, plates and registration, and threatened to tattle to the DOT that my 2nd down payment wasn't paid - but that's because they lost my bank info. There was no sensitivity that I am a Lyft driver and loss of use of my car and preventing progress on my registration impacts my income. It also prevents my refund of the rental car fees I incurred, which was over $ 1,000. My car also needed more maintenance right away even after the engine problem was fixed, such as a new battery that cost me over $200, and air filtration items. I'm out of work, and now more in debt because of the indifference and negligence of this dealership. Any sign of empathy was never followed through on. Mostly I've been ghosted, disappointed, and depressed. I've had to fight for everything with Hyundai - like pulling teeth to get any financial compensation from them. Note this is the 2nd car that I've had this problem with, and I haven't been compensated for my costs incurred by that one (since back in November 2020). More

by mindyfaith25 Verified Customer Verified Customer

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Damian Sanchez made my car purchase very easy! Your best salesperson!! A dog friendly dealership is great!! But, you should still give floor mats with every car. salesperson!! A dog friendly dealership is great!! But, you should still give floor mats with every car. More

by GAILLOBSTER Verified Customer Verified Customer

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Steve Heinze is an extremely professional sales consultant who’s attention to the smallest detail made the process of getting a new car effortless, the deal was fantastic. Tiffany Phillips who co consultant who’s attention to the smallest detail made the process of getting a new car effortless, the deal was fantastic. Tiffany Phillips who completed the transaction, took the time to explain in detail every document I signed. Ricky Perez the general manager is one of the nicest people I’ve ever met. Thank you Schaumburg Kia we love our new Sportage. More

by Breitboy Verified Customer Verified Customer

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Everyone was absolutely amazing from the internet inquiry, sales, financing and service. They were all polite and knowledgeable. I would absolutely recommend them and go back again! inquiry, sales, financing and service. They were all polite and knowledgeable. I would absolutely recommend them and go back again! More

by deepsea1210 Verified Customer Verified Customer

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Overall the experience was good. The salesman was great! The finance person was a bit obnoxious. He made an error with the original paperwork and seemed annoyed that I caught the error. Hopefully he shredde The finance person was a bit obnoxious. He made an error with the original paperwork and seemed annoyed that I caught the error. Hopefully he shredded the first set of paperwork. It had my personal information on it. This bothered me and still does. He seemed to want to go quickly. I didn't think he was very professional. More

by CBARGER0 Verified Customer Verified Customer

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The service was super fast. The staff were friendly. Never once did I feel like I was being pushed in to buying anything. Very knowledgeable as well. Never once did I feel like I was being pushed in to buying anything. Very knowledgeable as well. More

by NBALDINO34 Verified Customer Verified Customer

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Disappointing:Kia deposited my check twice when they Disappointing: Kia deposited my check twice when they were supposed to hold it for 2 weeks. It just shows they don’t stand behind their word. Disappointing: Kia deposited my check twice when they were supposed to hold it for 2 weeks. It just shows they don’t stand behind their word. Communication: No voice mails set up for Ray. I called and called for 2 weeks and also left physical messages and he didn’t get all of them. Once he finally got the message, he was attentive. I also told the person who answered the phone that I needed Ray, and his vm wasn’t working- they gave me to Al? And I left a message and he didn’t return the call. I dropped off my requested check stub with the managers. They assured me it would get to Ray and it was lost. More

by Leslie1111 Verified Customer Verified Customer

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Perfect!!!Donny Chung, salesman, was very helpful when Perfect!!! Donny Chung, salesman, was very helpful when purchasing my new suv and he even checked on me if there are any problem or request after pur Perfect!!! Donny Chung, salesman, was very helpful when purchasing my new suv and he even checked on me if there are any problem or request after purchase. He has scheduled my first oil change. Service department was very nice too. I purchases 2 cars in 4 months from 'Bob Rohman Schaumburg Kia' and this is the proof how satisfied I am. More

by dkrlakdma Verified Customer Verified Customer

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I’m very pleased with all of the service I’ve received at this dealership.They made it happen for me to get the vehicle I wanted. I’m really satisfied with my 2021 Kia Seltos. Thanks Todd,Nate,Bill,Al and R this dealership.They made it happen for me to get the vehicle I wanted. I’m really satisfied with my 2021 Kia Seltos. Thanks Todd,Nate,Bill,Al and Ricky! You guys rock!! More

by GONZALEZCELESTE1976 Verified Customer Verified Customer

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