Riley Shoop

We went in to checkout the Mazda3. We had a set budget and we were clear from the beginning. We were down between 2 cars and made the decision to go with the Mazda3. After some back an We had a set budget and we were clear from the beginning. We were down between 2 cars and made the decision to go with the Mazda3. After some back and forth on pricing and running credit, we were very close to finalizing a deal. We went in and then they proceeded to do the typical back and forth, telling us the numbers didn't work. We were told how much money they were losing on the deal, that they couldnt get the rate without increasing the price. So we contacted another dealer who told us they were able to beat that deal, ran our credit and got everything to work without any haggling or fighting. After we informed Cardinale Way, they asked us to send them the quote from that other dealer so they could match it, then all of a sudden they WERE able magically make it work. This entire 2-day back and forth frustrated us and made us doubt the honesty and integrity of the dealership. We had a simple process with the other dealership, did everything that day, went in and signed paperwork in under an hour and drove home in our new car, at the price and rate they promised. More

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We have purchased 2 new vehicles from Cardinale Way. We would not be repeat customers if we were mot happy. We would not be repeat customers if we were mot happy. More

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Riley is the most unprofessional and unfriendly sale I met. They tricked me there saying they can beat the 31.5K OTD quote for preferred CX5, and when we got there they said the quote had 3000 cash down s met. They tricked me there saying they can beat the 31.5K OTD quote for preferred CX5, and when we got there they said the quote had 3000 cash down so it should be 34.5K. We misunderstood the quote, but they should be professional enough to see it before we came rather than tricked us there wasting us 50 dollars uber and 2 hours waiting which is another 250 dollars based on our hourly payment. They should pay us back and feel shamed for dishonesty. More

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All about the money and not about customer service. Out to make a quick buck and are liars. Worst dealership I've ever been to. Not so nice attitudes on the phone. Get new employees and managers. They Out to make a quick buck and are liars. Worst dealership I've ever been to. Not so nice attitudes on the phone. Get new employees and managers. They are horrible. More

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Riley was great and knowledgeable about the vehicles we looked at! Quick and easy car buying process. looked at! Quick and easy car buying process. More

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Get product- great employee’s and was in and out very quickly!! Financing was great and Riley our salesperson was great!! quickly!! Financing was great and Riley our salesperson was great!! More

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Well, this was only my 11th car that I have bought here, what does that say? They are always professional and LISTEN to what you say! Dustin was awesome! He made the process quick and painless. what does that say? They are always professional and LISTEN to what you say! Dustin was awesome! He made the process quick and painless. More

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Everyone was super nice and helpful. I really enjoyed my experience here and would recommend it to anyone looking for a car. I really enjoyed my experience here and would recommend it to anyone looking for a car. More

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Riley was easy to work with and answered any questions I had. He's the best had. He's the best More

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Very pleasant and easy to work with. Super nice guys to help you with what usually is a dreadful experience. Not with these guys, it was easy. Super nice guys to help you with what usually is a dreadful experience. Not with these guys, it was easy. More

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