Rita Ruhland
Rita Ruhland at Premier Subaru
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Rita Ruhland | Page 4

Customer Service Manager

Premier Subaru

155 North Main Street
Branford, CT 06405

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not yet
rated
57 Reviews

Currently residing in Stratford, Rita got into the car business in 1999. She sincerely enjoys working on-line and works hard to promote the great customer satisfaction Premier offers it's on-line customers. Rita brings a lot of "smarts" to the team and she's a lot of fun and really wants to help everyone! Rita takes her pug, Zoe, camping with her at least a couple times a year. Rita and her boyfriend, Jimmie, just adopted their second pug, Ace. Rita also likes to hang out with her family as much as possible. Rita's favorite saying is, "They always can hear you smile when you're on the phone."

Dealership Experience

12 yrs, 3 mos

not yet
rated

57 Reviews

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57 Reviews of Rita Ruhland

April 08, 2016

Dealership Rating
Employee Rating

Effectively a SEVEN HUNDRED DOLLAR conveyance fee -- Beware A conveyance fee is generally supposed to compensate the dealership for its costs in processing the paperwork and taking care of the DMV registration; More

by JGravitas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Trish Young

Apr 08, 2016

Premier Subaru responded

Thank you for your feedback. Under the laws of the State of Connecticut, there is a dealer conveyance fee that is charged. In our last survey of conveyance fees of franchised dealers in Connecticut - those fees ranged from $450-$700. Our conveyance fee has been set at $498 for many years now. This fee supports many things, including the secured storage of the documents that most customers would be concerned with - ones that contain sensitive information. These fees are not intended, nor do any of them assessed by any dealership, cover the cost to register or record a lien on a vehicle - something that is charged separately by the State of Connecticut Department of Motor Vehicles. At our dealership, we have state required signage that identifies the purpose of the fees and the amount of such fees. These items are also identified on the purchase and sale agreements. Premier Subaru is a full disclosure dealership and, discloses all fees. Our owner is former banker and truly cares about the management and proper destruction of customer information. We are completely compliant with all Federal and State regulations and, handle our client's information with sensitivity and care. As you shop for a vehicle, you will find that our conveyance fee, as recorded with the State, is amongst the lowest.

March 18, 2016

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Employee Rating

Great Experience at Premier Subaru I have just purchased an Subaru Legacy limited, which I love, and I also enjoyed the buying experience. I emailed ahead to arrange for a test drive an More

by Haqi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Robert Alvine , David Taylor, Rob Weljkovic, Herman Winston

Mar 18, 2016

Premier Subaru responded

Thank you for your comments about our dealership and your purchasing experience! We really appreciate it!

February 19, 2016

Dealership Rating
Employee Rating

just purchased a 2016 subaru crosstrack When we bought our car at Premier Subaru we didn't expect all the support and help from Helena O'Connell. This was such a wonderful experience and thi More

by willchaparro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rodney Pomerleau , Helena O'Connell, David Taylor, Trish Young

Feb 20, 2016

Premier Subaru responded

Thank you so much for taking the time to comment about our sales team and your purchase experience. We really appreciate it - and, appreciate you as a customer! Thank you for your business!

February 03, 2016

Dealership Rating
Employee Rating

My experience purchasing a used vehicle I walked into the dealership knowing beforehand the used vehicle I wanted to review and test drive. Adam came up to me immediately to see if I needed More

by Gloria0721
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Adam Arsenault

Feb 05, 2016

Premier Subaru responded

Gloria/ Thank you so much for your review and your comments about our dealership! We appreciate them, as does Adam and Rita!

November 22, 2015

Dealership Rating

2016 Subaru Outback Limited I was extremely satisfied buying my 2016 Subaru Outback from Premier Subaru in Branford, CT. My sales person Herman Winston was very knowledgeable of More

by garysubaru2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Robert Alvine , Rob Weljkovic, Herman Winston

October 02, 2015

Dealership Rating

Best Subaru Service antwhere I always bring my Forester to Premier Subaru in Branford, they are EXCELLENT. Fair pricing and wonderful service for your car. Go to the best, go to More

by CathyG
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: David Harger , Gary Christiansen, Scott Collins, Brian Iaguessa

July 21, 2015

Dealership Rating

My Second Subaru from Premier This is my second Subaru, and my second time buying it from Premier. I traded in my 2012 Forester for a 2014 Outback (my husband is 6'5" and needed a More

by Maggie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Robert Alvine , John Dockendorf (or something like that)

June 08, 2015

Dealership Rating

Excellent Experience and Highly Recommend We are owners of a 2015 Subaru Outback for over a month now and loving this car more so everyday! Always a loyal customer of American made autos we w More

by Vin84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

May 13, 2015

Dealership Rating

THE place to buy your next car From our first contact with Rita online & by phone; thru Tony online, by phone, and in person; to Jeff for all the paperwork, our experience was 5 Sta More

by HoppGroundKid
Customer Service
Friendliness
Price
Recommend Dealer
Yes

April 10, 2015

Dealership Rating

Best price on subaru outback 2015 I got a great price and a honest trade in value for my car. I was able to get my car on the same day including a remote starter installed, financing, More

by masterq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Helena O'Connell

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