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Ritch Wharton
Ritch Wharton
Sales Associate
Hayes Chrysler Dodge Jeep of Gainesville
3115 Frontage Road
Gainesville, GA 30504
76 Reviews
The reason I chose to sell the CDJR brand is because of the HEMI and Cummins engines and the RAM truck. These three products are the best in the industry, hands down. I'm convinced that the RAM truck combined with either engine provides you with the best truck for your money. And will provide you with more profits in your business when you use it for your business. Absolutely the most truck for your money. I have been selling cars at Hayes CDJR for a little over 2 years, since retiring from the insurance industry after 23 years. My wife and I have been married for 28 years and we have 3 great sons and 3 wonderful grandchildren. My passion is spreading the good news of Jesus Christ.
Read moreDealership Experience
10 yrs, 6 mos
Industry Experience
10 yrs, 6 mos
Specialties & Trainings
Certified RAM, Jeep, Mopar, Uconnect, and Technology Expert
76 Reviews
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76 Reviews of Ritch Wharton
June 21, 2025
Here we go. Some of you might read this and laugh, but maybe others—especially the Service Manager who won't return my calls—will take note. Let me start by s Some of you might read this and laugh, but maybe others—especially the Service Manager who won't return my calls—will take note. Let me start by saying this isn’t about Ritch, my sales guy. He was great throughout the sales process and seemed genuinely surprised when I told him what happened. This review is about what happened after the sale. I bought a NEW Wagoneer from Hayes CDJR of Gainesville. I know, I know—I was coming from a Lexus—but I needed more space for my family. Not long after the purchase, the check engine light came on, and I started getting messages telling me to bring my new vehicle in for service. So, I took it to a Jeep dealer closer to my home. That’s when I found out something that made my jaw drop: Hayes CDJR swapped the factory Mopar battery for an aftermarket one. Here’s why that matters: The aftermarket battery doesn’t fit correctly under the hood. The auxiliary battery cannot be strapped down because there’s no room. The check engine light came on because of this. And here’s the kicker: The battery has no warranty coverage because it’s not the OEM part the vehicle is supposed to come with. Since discovering this, I’ve called Hayes CDJR multiple times asking for the correct Mopar battery to be installed. I’ve been met with radio silence. The service manager won’t return my calls, and the person answering the phone seems more like a gatekeeper than someone actually trying to help. So I’m left wondering—was the original battery dead when I bought the car? And if so, did they just pull a battery from an old vehicle and toss it into my brand new Wagoneer? That’s sure what it feels like. This should have been a simple fix. Instead, I’m being ignored. And if Hayes CDJR thinks I’ll go away quietly, think again. If they won’t respond to my messages, maybe a few honest reviews will get their attention. More
by christopherberry715
June 03, 2025
Ritch provided me with excellent customer service. The Young woman across the street in finance was extremely helpful and a pleasure to do business with. Thank you, Hayes, for a great experience. The Young woman across the street in finance was extremely helpful and a pleasure to do business with. Thank you, Hayes, for a great experience. More
by KELLEROUTDOORS
Verified CustomerOther Employees Tagged: Josh Ayub
May 06, 2025
Ritch was absolutely amazing. He made sure I got out of the car I hated and into one that I absolutely am in love with. 10 out 10 would recommend this dealership to any and every He made sure I got out of the car I hated and into one that I absolutely am in love with. 10 out 10 would recommend this dealership to any and every one!! More
by Hmillwood17
May 03, 2025
Ritch was great. He made the purchase experience fun without the high pressure expected with buying a car. The transaction of buying the car was easy and expedient. I He made the purchase experience fun without the high pressure expected with buying a car. The transaction of buying the car was easy and expedient. I highly recommend Hayes Chrysler Jeep. More
by wolfbayne22
April 23, 2025
Very helpful, listened to me about my budget & was able to find a vehicle that met my requirements. to find a vehicle that met my requirements. More
by 1979zachariahlow
Other Employees Tagged: Enrique Camacho
April 21, 2025
We had a wonderful experience with Ritch and the entire team! Got exactly what I wanted. Ritch even got my husband some much needed chocolate 😇. They worked with me on my trade. Finance was a breeze. Ver team! Got exactly what I wanted. Ritch even got my husband some much needed chocolate 😇. They worked with me on my trade. Finance was a breeze. Very happy with my 2025 Jeep Wrangler. More
by fuzzymutt3
Other Employees Tagged: Ruben Jimenez , I think the sales managers name was Jeremy. Sorry I am not 100% sure. But he was fantastic as well.
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