Ritch Wharton | Page 2

I had a great experience with Hayes and the two sales people and the finance person. I would recommend Hayes to anyone looking FOR A NEW CAR. people and the finance person. I would recommend Hayes to anyone looking FOR A NEW CAR. More

by arloiceman1948 Verified Customer Verified Customer

Report | Print

Great service friendly staff and excellent work speedy work and very professional and understanding of the brand of car work and very professional and understanding of the brand of car More

by leonardkidd2000 Verified Customer Verified Customer

Report | Print

Ruben was thorough and the process was easy to complete financing for our new Grand Cherokee, financing for our new Grand Cherokee, More

by maxrich Verified Customer Verified Customer

Report | Print

Ritch was excellent! Enjoyed working with him. We really like our new jeep rubicon 4xe. Enjoyed working with him. We really like our new jeep rubicon 4xe. More

by alhydra35 Verified Customer Verified Customer

Report | Print

Everyone was extremely helpful. I happened to drop by and my expectations were exceeded by the staff. I had just been involved in a accident that totaled my vehicle. I had originall I happened to drop by and my expectations were exceeded by the staff. I had just been involved in a accident that totaled my vehicle. I had originally wanted to purchase a Ram when I bought the Chevy that was totaled, but the pricing was to far off at the time to justify. I was able to get the vehicle I had originally wanted at a price point inline with what I had paid for the chevy due to incentives on the vehicle I purchased. More

by tombapitt Verified Customer Verified Customer

Report | Print

Alexis and the entire staff made my experience the best ever! Excellent. Thank you guys ever! Excellent. Thank you guys More

by gedwards Verified Customer Verified Customer

Report | Print

Enjoyed Rich as a salesman. Friendly, candid, and an advocate. Appreciated working with a Christian man. Overall and efficient, enjoyable process. Friendly, candid, and an advocate. Appreciated working with a Christian man. Overall and efficient, enjoyable process. More

by MSCHULTZE21 Verified Customer Verified Customer

Report | Print

I have bought five new vehicles at this dealership. The dealership is clean, efficient, personable, competent, knowledgable Have had a lot of experience with the service dept who have been very helpfu The dealership is clean, efficient, personable, competent, knowledgable Have had a lot of experience with the service dept who have been very helpful. More

by drjamesegreen Verified Customer Verified Customer

Report | Print

Here we go. Some of you might read this and laugh, but maybe others—especially the Service Manager who won't return my calls—will take note. Let me start by s Some of you might read this and laugh, but maybe others—especially the Service Manager who won't return my calls—will take note. Let me start by saying this isn’t about Ritch, my sales guy. He was great throughout the sales process and seemed genuinely surprised when I told him what happened. This review is about what happened after the sale. I bought a NEW Wagoneer from Hayes CDJR of Gainesville. I know, I know—I was coming from a Lexus—but I needed more space for my family. Not long after the purchase, the check engine light came on, and I started getting messages telling me to bring my new vehicle in for service. So, I took it to a Jeep dealer closer to my home. That’s when I found out something that made my jaw drop: Hayes CDJR swapped the factory Mopar battery for an aftermarket one. Here’s why that matters: The aftermarket battery doesn’t fit correctly under the hood. The auxiliary battery cannot be strapped down because there’s no room. The check engine light came on because of this. And here’s the kicker: The battery has no warranty coverage because it’s not the OEM part the vehicle is supposed to come with. Since discovering this, I’ve called Hayes CDJR multiple times asking for the correct Mopar battery to be installed. I’ve been met with radio silence. The service manager won’t return my calls, and the person answering the phone seems more like a gatekeeper than someone actually trying to help. So I’m left wondering—was the original battery dead when I bought the car? And if so, did they just pull a battery from an old vehicle and toss it into my brand new Wagoneer? That’s sure what it feels like. This should have been a simple fix. Instead, I’m being ignored. And if Hayes CDJR thinks I’ll go away quietly, think again. If they won’t respond to my messages, maybe a few honest reviews will get their attention. More

Report | Print

Ritch provided me with excellent customer service. The Young woman across the street in finance was extremely helpful and a pleasure to do business with. Thank you, Hayes, for a great experience. The Young woman across the street in finance was extremely helpful and a pleasure to do business with. Thank you, Hayes, for a great experience. More

by KELLEROUTDOORS Verified Customer Verified Customer

Report | Print