"The worst service ever. had an insurance claim so I took..."
The worst service ever. had an insurance claim so I took my 2014 Kia Sorento in. they diagnosed the problem with my front end suspension got the OK from Insurance and I dropped of my car. three days later I'm having to message again and again and leaving voice mails but my Service rep Carlos would not get back to me, finally i reached out to service manager Rob Corder and 30 min later Carlos reached out. I picked up my car and as I'm driving home I call back and message Carlos because problem was still not fixed and car was still pulling to one side. it was still out of alignment and suspension was making noises. three days later no response from Carlos so again I message the service manager. same day I get a call and took my car back in. they kept for a fey days and when i picked up my car still same Carlos response? "your car is old what do you expect" really!! they were suppose to replace rims as well nothing he said insurance was to blame. i take in a third time to get rims replaced and asked if they could again look at my front end. once again I herd as Carlos told tech it was in only for rims. well i picked up later that same day rims were worse than my original ones?? Carlos response? that's what insurance paid for?? I called my rep he said no! even if they were used dealer should not have installed if they were damaged a call would have been in order. but they didn't. I ended up taking car into Weston Kia and what a difference!! not only did they tell me one part was not even installed properly but they replaced other damaged parts. guess what noise is gone my car is fixed. Beaverton kia they will screw you over cant trust even there service manager to get things done right!
"Rob was great to work with - he took my issue seriously..."
Rob was great to work with - he took my issue seriously and made sure to get a good solution. Zach was also great to work with, getting the actual solution resolved. Love my Soul!
"New 'used' car for me!"
Over my driving lifetime (more years than I'll admit to here) I have been the owner of five Toyotas with this one being my sixth; the first automatic and the third RAV4.
I would like to thank several people for their assistance at the Beaverton Kia Dealership.
Sheridan Hop patiently and pleasantly answered the many questions I posed since my last RAV was a 1999 and the 2015 has been considerably changed regarding the length of the car and the placement of many features inside.
Adam very thoroughly explained the financial aspects of the purchase and, though I was not financially able to take advantage of the extended warranty, it seemed to be great.
Jonathan Robertson called a few days after I brought the car home which gave me the opportunity to tell him about one issue that was of concern which he promptly turned over to Rob Corder who set up the appointment to rectify the situation. Not only was it taken care of, Rob communicated all through the process regarding the date of the appointment especially including the change of location and time for the work to be done. (Thankfully he stayed on top of all the details!)
I am now looking forward to several years of secure and safe driving. Oh, and by the way, the color of the car is super! Isn't that what is said about women buying cars???!!!!!!!!!!!!!!
Other Employees Tagged:
Sheridan Hop, Adam, Jonathan Robertson plus several people at Beaverton Toyota as well.
"A happy home for my “new to me” car."
- Sue’s Mali-Boo
I had been looking for almost a year for a car I could afford and with less miles than my van (237,000).
I found my Chevy Malibu online at Beaverton Kia, and decided to drive from Vancouver to see it.
I loved it from the test drive.
John Paz and Paul Kim both did an amazing job and stayed very late to make the paperwork go smoothly and assure me that I purchased a great car from a great family owned business... Bob Lamphere automotive group.
They were patient with my questions, putting me a ease with my first Car purchase.
Thanks guys, I love my Mali-Boo!
Other Employees Tagged:
, John Paz
"Satisfactory - UPDATED 10/16/17"
UPDATE 10/19/17: I'm blown away by Rob, the service manager. My silly self locked my keys in my car on Tuesday...and Rob came out and got me back into my car at no charge. Thank you so much for taking care of my issue so quickly!
I was contacted by the GM, Bill Stallard, on 10/6/2017 shortly after I posted my review. We had a conversation about my experience. He was very polite and professional, and offered to do his best to fix my situation and make me a happy customer. He had the service manager, Rob Corder, call me and set up an appointment to drop my Sonic off at Kia for them to take to Chevy. I dropped it off on 10/10/17 and was given a 2017 Kia Optima service rental at no charge to me. Kia took my car to Chevy on 10/11/17. Rob communicated with me via text. I picked up my car from Kia on 10/13/17. I was given a bill for the service but was not charged for any portion of it. The issue was the EGR solonoid, I believe. Rob told me this issue isn't normally covered by the limited warranty, but due to the fact that I'd just purchased the car and had gone thru all the trouble before, Kia took care of it. The balanced out my tires as well, becuase my tire pressure light had come on as well. As of yet, I haven't had any other issues. I'm satisfied with the outcome. I wish it hadn't been so difficult to get this taken care of, but I appreciate the GM and service manager making this right for me.
Original 10/6/17: I bought a 2104 Chevy Sonic from the Beaverton Kia dealership on 8/24/17. Within the first 5 days, my check engine light came on. I brought it in, left it there all day...only to have to call them to REMIND them to pick me back up from work...just to get there and them tell me that they'd "done all they could" and reset the light. I was told that I'd have to take it to Chevy if it happened again, because Kia doesn't have special Chevy tools. I was told this would still be covered under my warranty. Well, it happened again. I reset the light myself, hoping it was just a gas cap issue...but then it came on again after about 100 miles. I called Kia and explained that this was not the first time, and that I was told it'd need to go to Chevy. Kia set me an appointment for me to bring it to them. When I got there, Carlos in Service says how it has to go to Chevy...I KNOW! He then asks if I want him to call Chevy...um, of course, I didn't come down here to chat with you! Perhaps his bloodshot eyes and distracted demeanor should have raised some red flags. Anyway, brought it to Chevy and was told I'd have to pay for the diagnosis. Called Kia and they said "the warranty will cover it depending on the diagnosis". I'm sorry...what?? I was told it was covered. The light came on RIGHT after I got it. I'm fairly certain those scheming xxxxxxxx at Kia reset the computer right before selling it to me. I'm going down there this weekend and they'd better have a better solution for me. This is ridiculous. I'm a single mother working my butt off to take care of my children. The whole point of trading in my old car was to get a safe, reliable car to transport my children around in, and get to and from work to provide for them. Everyone at Kia should be ashamed of themselves. They take advantage of people in desperate situations.
"Awesome Car Buying Experience!"
I have a number of cars picked out to look at, and had set aside a whole day, and when I went to Beaverton Kia my experience was so easy And pleasant! Chris was amazing he made the process fun and pain free. In addition beers and Kia has terrific follow up with all their departments. I would totally recommend them.