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Rob Douglass
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Rob Douglass | Page 5
General Manager
Piazza Mazda of Reading
3728 Pottsville Pike
Reading, PA 19605
56 Reviews
Rob has been with the Piazza Auto Group for over 12 years, and at this location since February of 2018. He loves being able to meet our customers and help in any way with their experience here at the dealership. In his spare time, Rob enjoys horseback riding, volunteering, and travel. Rob loves the Mazda CX-30 and has a CX-30 Turbo.
Read moreDealership Experience
6 yrs, 3 mos
Industry Experience
28 yrs, 1 mo
Languages Spoken
English
56 Reviews of Rob Douglass
June 30, 2020
I had a great experience. Chris and Jobin we’re very helpful and informative. I couldn’t have picked a better car. Thank you both! helpful and informative. I couldn’t have picked a better car. Thank you both! More
by Danielle
Verified CustomerOther Employees Tagged: Jobin Grandstrom , Chris Lund
Helpful 
June 30, 2020
Friendly and professional from start to finish. I knew the car that I wanted so we took care of the details over the phone. I showed up, got a tutorial of the new features, sign the paperwork and drove of the car that I wanted so we took care of the details over the phone. I showed up, got a tutorial of the new features, sign the paperwork and drove off. I was very pleased with my experience and look forward to doing business with them in the future. More
by JOHNPALMERPFX
Other Employees Tagged: Jobin Grandstrom, Andres Castro
June 27, 2020
Very helpful with no pressure. Great price and took care of tire issue for me. Found me a great rate on financing lower then what my bank offered. Highly recommend Piazza! of tire issue for me. Found me a great rate on financing lower then what my bank offered. Highly recommend Piazza! More
by KLINEK622
Other Employees Tagged: Jobin Grandstrom, Andres Castro
June 13, 2020
Awesome experience from start to finish....Jovin was extremely knowable and pleasent to work with and would do business with Piazza again when purchasing another vehicle. extremely knowable and pleasent to work with and would do business with Piazza again when purchasing another vehicle. More
by SCCUBBASTEVE1982
Other Employees Tagged: Jobin Grandstrom , Kaitlyn Lawniczak
June 11, 2020
Great product..!!!Friendly staffThey are willing to Great product..!!! Friendly staff They are willing to work with you. Service dept has always been very efficient and listens to any problems you Great product..!!! Friendly staff They are willing to work with you. Service dept has always been very efficient and listens to any problems you might have. More
by Tortugalady
Other Employees Tagged: Kaitlyn Lawniczak, Vincent Marzano
June 09, 2020
Andres and everyone at the dealership were so helpful! They listened to all of our concerns and helped me and my family find the best car even though I ended up going with a different car at a different d They listened to all of our concerns and helped me and my family find the best car even though I ended up going with a different car at a different dealership More
by Erika Peters
Other Employees Tagged: Steve Santin, Jobin Grandstrom, Andres Castro , Devin Lima, Ryan Schlappich, Mike Whitney
May 29, 2020
Customer service remains your weak link. Steve called to ask what time I wanted my car picked up - after I told a woman that I would drop it off. My appointment was for 10 a.m. but my car didn’t go into the ask what time I wanted my car picked up - after I told a woman that I would drop it off. My appointment was for 10 a.m. but my car didn’t go into the garage until 10:18 a.m. Finally, after I arrived, I was sent a text with a video. I didn’t open it because of Steve’s error earlier. He was trying to sell me additional services I hadn’t come in for. When I asked him why the woman who made the appointment didn’t tell me about these services, he said it was because he didn’t know my mileage until I showed up. Really? I was in for inspection in February. Don’t you keep records of service on my vehicle, much the way my doctor keeps an electronic chart on me? If jut, perhaps you should start! More
by John
Other Employees Tagged: Steve Santin, Jobin Grandstrom , Bob Knosp, Devin Lima
May 23, 2020
Given the current situation I was very pleased at how seamless the leasing of my new car went. Kaitlin and Rob were very helpful making it easy to make my choice and spending minimal time at the dealers seamless the leasing of my new car went. Kaitlin and Rob were very helpful making it easy to make my choice and spending minimal time at the dealership. More
by Nana R
Other Employees Tagged: Jobin Grandstrom , Kaitlyn Lawniczak
May 22, 2020
Was hoping to turn in and start a new lease. Better response from customer service than sales. My two other leases with Bob were a much better experience. Looking elsewhere. response from customer service than sales. My two other leases with Bob were a much better experience. Looking elsewhere. More
by lolabelle28
Other Employees Tagged: Bob Knosp, Kaitlyn Lawniczak
May 22, 2020
Rob Douglass and his team always deliver satisfaction. Service, Sales and support personnel provide wonderful service as well as value. A great place to purchase and service your Mazda. Service, Sales and support personnel provide wonderful service as well as value. A great place to purchase and service your Mazda. More
by Shelly
Other Employees Tagged: Steve Santin , Justina
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