Rob Edmonds | Page 18

Hagerstown Mercedes is always very attentive to the customers needs and they go above and beyond to meet your expectations. customers needs and they go above and beyond to meet your expectations. More

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Rob has been extremely helpful through the entire process of ordering (i.e., exactly the features desired and only those where possible): answering and reassuring my anxieties during the wait; and especially of ordering (i.e., exactly the features desired and only those where possible): answering and reassuring my anxieties during the wait; and especially manifesting patience and accommodation through the protocols of delivery/settlement/tech introduction to my 2023 GLE 450 on October7, 2022. What has impressed me most is Rob's reasurrance, upon completion of every inquiry/interaction, that he welcomes all concerns and inquiries regarding the car at any time on a continuing basis. That willing accessibility beyond the sale/delivery completion inspires confidence any problem encountered going forward will be addressed to my satisfaction. After several new Benz ownership experiences, this means a lot to an 'old guy' customer. More

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Rob was professional, friendly, helpful, respectful, knowledgeable, and very responsive to our needs. Wish we found Hagerstown Mercedes’ sooner! knowledgeable, and very responsive to our needs. Wish we found Hagerstown Mercedes’ sooner! More

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Rob was so. ..... helpful in my search for a G Wagon! I had been looking casually on-line for awhile. Once I identified this vehicle, Rob was excellent in answe ..... helpful in my search for a G Wagon! I had been looking casually on-line for awhile. Once I identified this vehicle, Rob was excellent in answering all of my texts with questions. I scheduled a trip to visit/test drive. He coordinated everything so things moved smoothly at the dealership. We were back on the road with our new car within 1.5 hrs. Very professional and GREAT customer service from Rob and Mercedes-Benz of Hagerstown! More

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Our experience with Mercedes Benz of Hagerstown was a great experience and would definitely work with them again. great experience and would definitely work with them again. More

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Very professional helpful and easy to deal with, excellent educator and answer any questions well. Very nice to do business with and accommodating. excellent educator and answer any questions well. Very nice to do business with and accommodating. More

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Rob was excellent, he took his time and explained things to me and he answered all my questions to the best of his ability . Great customer service to me and he answered all my questions to the best of his ability . Great customer service More

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Rob & Austin were an absolute pleasure to work with. This is now my third vehicle from Mercedes-Benz of Hagerstown – could not imagine going anywhere else. My vehicle was in for routine service, and Lis This is now my third vehicle from Mercedes-Benz of Hagerstown – could not imagine going anywhere else. My vehicle was in for routine service, and Lisa had it appraised for me. The whole process with my trade-in and purchase was done in less than an hour even after switching vehicles (my choice). They genuinely offer world class customer service and make purchasing a vehicle effortless (including servicing your vehicle). Lisa in service always goes above and beyond to fit me in and makes sure I have a loaner. She is also a true pleasure to work with! Thanks, guys! More

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Justin and Rob were wonderful to work with for this purchase. Would definitely be a repeat customer! purchase. Would definitely be a repeat customer! More

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This is the best experience I've had in a dealership, the experience was second to none. I HIGHLY recommend this dealer.If you end up going, ask for Rob Edmunds! You wont regret it! experience was second to none. I HIGHLY recommend this dealer.If you end up going, ask for Rob Edmunds! You wont regret it! More

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