Rob Edmonds | Page 24

Rob Edmonds is courteous, friendly and knowledgeable. No pressure to buy immediately. Answered all my questions. Alex, service writer/consultant in the service department is very knowledgeable and helpful. pressure to buy immediately. Answered all my questions. Alex, service writer/consultant in the service department is very knowledgeable and helpful. More

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Amazing service! Thank you Barry, Rob, Larry! We love our new car and truly enjoyed the buying experience. Great teamwork! I’m sure we will be back soon! our new car and truly enjoyed the buying experience. Great teamwork! I’m sure we will be back soon! More

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Once in a Lifetime Purchase - Hooray for all of us! We arrived at the dealership and met Rob Edmonds around lunchtime, talked about service and then test drove two 2 different models. Reliability and s We arrived at the dealership and met Rob Edmonds around lunchtime, talked about service and then test drove two 2 different models. Reliability and service are of upmost importance to us. The fact that someone from the dealership will pick up our car when it needs to be serviced and provide us with a loaner is really fantastic. Rob was knowledgeable and provided good advice and guidance without being overbearing or demeaning. We really liked him and found him to be genuine. He listened. Likewise, Tony took me through the painful steps of all of the add-ons and options available. Tony was also very knowledge and considerate of our special circumstances. This was a once in a lifetime purchase for us and it was completed before dark! We look forward to working with Rob and Tony in the future. More

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Mercedes is top notch - and this dealership is no exception! I took my 2011 C300 in for some routine service and ended up buying a CPO 2017 GLC300 from Rob Edmonds. Every part of my experience was top notch -- I took my 2011 C300 in for some routine service and ended up buying a CPO 2017 GLC300 from Rob Edmonds. Every part of my experience was top notch -- from scheduling of service on my old vehicle, through the purchase of the new vehicle, including the financing experience. The employees at MB of Hagerstown are all so kind, friendly and knowledgeable. They really treated me with respect, and made my car buying experience seemless and smooth. I am new to the area so am happy to have found this dealership!! More

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Pleasurable and Professional Buying Experience Very competent and customer friendly. As they profess, their selling process was transparent and all disclosures were spelled out. Rob did a great j Very competent and customer friendly. As they profess, their selling process was transparent and all disclosures were spelled out. Rob did a great job in answering all our questions and working with on a sales price that was mutually agreeable. Most importantly he was very timely in responding to our questions (via email) and this was most appreciated. Tony worked through the finances and took care of all the paperwork in an expeditious manner. After we had purchased the car and driven it home (on a temp tag) we realized that we did not have a front license plate bracket. Rob readily said he'd take care of this and they will mount a front bracket when they receive our permanent plates. In the past we have dealt with other MB dealers and wholeheartedly recommend MB of Hagerstown, MD. More

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Follow-Up is Great! I am a consumer that makes the selling entity well aware that I will be in contact within the first 7-14 days of handling the vehicle with any concern I am a consumer that makes the selling entity well aware that I will be in contact within the first 7-14 days of handling the vehicle with any concerns. With new items - it always takes a second to acclimate to the handling of it. They had reassured me that all concerns would be taken care of - and that is exactly what has been done, which is something that I overly appreciate. In our society, this diligence is usually broken and not fulfilled. I would recommend Rob Edmonds and Tony Mills for your needs, they will care for you well - and continue to do so after the transaction is complete as well. Enjoy the experience! More

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Great experience buying a used car! It was pleasurable experience with very little waiting. All of the sales employees were extremely professional and helpful. Rob focused on our sale It was pleasurable experience with very little waiting. All of the sales employees were extremely professional and helpful. Rob focused on our sale and was not moving back and forth among customers. It was definitely worth the drive to Hagerstown. More

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First Class Experience! If you want to experience what an on-point, luxury car-buying experience truly should be - look no further. MB of Hagerstown is the all star of this c If you want to experience what an on-point, luxury car-buying experience truly should be - look no further. MB of Hagerstown is the all star of this category hands down. The entire experience never once felt “sales-y”. You are treated as a treasured guest who is a well-educated buyer (and seller, if you’re trading in a vehicle, as I was). My salesman, Rob Edmonds was genuinely warm & welcoming. He is the consummate professional & unbelievably knowledgeable about the MB history & brand in general. The Sales Manager, Austin Shemon worked with Rob giving me far more than I’d anticipated for my trade & a more than fair number on my new GLC that I had fallen in love with. Tony Mills, the finance King finished out the absolutely seamless experience & I was happily on my way. A truly first class experience from beginning to end - well done, guys, you’ve earned a customer for life! More

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Superlative Experience Leasing my 2020 GLE350 Not enough superlatives to describe the excellent customer service from Rob, Tony, Lisa and Sherman. Knowledgeable, professional, low key, creative, Not enough superlatives to describe the excellent customer service from Rob, Tony, Lisa and Sherman. Knowledgeable, professional, low key, creative, attentive, fair, going the extra mile: Tony and Rob alerted me to a program my insurance company had to provide a financial stipend for leasing the GLE resulting in a reduction in my monthly payment. More

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Great service - a very happy customer! This is my fourth new car purchased at Mercedes-Benz of Hagerstown. Justin and his team always go the extra mike to support my decision making and the This is my fourth new car purchased at Mercedes-Benz of Hagerstown. Justin and his team always go the extra mike to support my decision making and then help make the transition to a new vehicle an easy one. Rob Edmonds provided attentive, expert assistance to ensure I left the dealership feeling very comfortable in my new E450. He even stopped by the house to assist with the garage door opener. Thank you Rob and Justin! More

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