Jeff Kershner

At the difficult situation of supply chain, they provided on time and accurate information about the status of the vehicle. They also stayed after the regular working schedule of the store for purchase proce on time and accurate information about the status of the vehicle. They also stayed after the regular working schedule of the store for purchase procedures when customers requested special time slot. More

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My wife and I had a good buying experience at Mercedes Benz of Hagerstown that was made seamless by Barry, Austin, Tony and Jeff. Below are specific items (pros and cons) that made the customer service Benz of Hagerstown that was made seamless by Barry, Austin, Tony and Jeff. Below are specific items (pros and cons) that made the customer service great: PROS: (1.) THE INITIAL ONLINE CHAT: Jeff (Business Manager) quickly understood what I was looking for when I was on the website chat and he set-up an appointment plus followed up with an email with the appointment details, a link to an AutoiPacket with car details and the name and contact details of the Sales Consultant that I would be working with. (2.) INTRODUCTORY EMAIL: Barry (Master Certified Sales & Leasing Consultant) sent me an email introducing himself and let me know the items that I needed to bring if I wanted to do a trade-in. (3.) BEING WELCOMED AND TEST DRIVE: Barry greeted us in the parking lot and he already had the car brought near the building in readiness for a test-drive. He explained to us the route that we would take for a test drive. (4.) RESEARCH: I noticed that Barry did some research to better understand my trade-in, this was good. (5.) PURCHASE PRICE: We discussed quite a bit about the price and we were very happy that rather than doing the traditional back and forth scenario where the customer gives their preferred purchase price to the Sales Consultant then he/she goes to the Sales Manager’s office to discuss the price then comes back and repeats this motions over again - in this case after doing this once or twice, we requested for the Sales Manager to come and chat with us. Austin (Sales Manager) came and sat down and we were all able to discuss and agree on a fair price for both parties. (6.) TRADE-IN: We haggled on the trade-in price and overall settled on a fair amount for both parties. (7.) QUESTIONS AND ANSWERS: We had a list of 30 questions and we went through the questions with Barry and he gave us answers with a smile. (8.) REVIEWING OF FINANCING DOCUMENTS AND CAR REGISTRATION DOCUMENTS: Tony (Finance and Leasing Manager) was able to quickly go through the documents and we received explanations for what each document was about. In addition, he scanned all the documents and gave us both electronic versions and hard-copies in a neat folder. He also had a shredder to shred any extra copies of documents with personal information. (9.) FULL GAS TANK: Barry personally drove to the gas station and filled up the gas tank prior to delivery of the vehicle. (10.) THE EXTRA MILE: We were happy that Barry was able to delete all addresses on the GPS of the trade-in vehicle, he also transferred the license plates and license plate holders from the trade-in car to the new car. (11.) CHOCOLATE GIFT: We appreciated the gesture of a big customized chocolate box at the end of the buying experience. (12.) CLEAN FACILITIES: We noticed that the building interior, bathrooms and building exterior including the parking lot was very neat and clean. (13.) CHILDREN’S PLAY AREA: There was a designated play room for children that had colorful toys. (14.) WAITING AREA: There is a neat lobby with comfortable seats and a TV and a mini-kitchen for coffee etc. (15.) CERTIFICATES/CERTIFICATIONS: We noticed training certificates on the staff’s offices and upon inquiry they mentioned that they usually undergo continuous improvement training to ensure that they offer the highest levels of customer service. (16.) AFTER-SALES FOLLOW-UP CALL: After about a week, Barry called to follow-up if we were satisfied and if everything was ok regarding the car. CONS: (a.) At the beginning of the Sales conversation, Barry was helping multiple customers. It would have been great to have had his undivided attention i.e. serve one customer fully at a time. (b.) This spring there was heavy pollen and the car had sat on the lot for a few months, the inside of the engine had a lot of greenish-yellow pollen. It would have been great if the engine was wiped down prior to delivery of the car. OVERALL OBSERVATIONS: My wife and I had a wonderful and respectful buying experience at Mercedes Benz of Hagerstown and we would buy from them again if the opportunity arose. We highly recommend this friendly dealership for their sincerity and genuine passion to overdeliver and make the customer happy. Thank you to the team for your good work. More

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I only buy cars from this dealership! I love these people! They have the best inventory and the service is top rate. I completely trust them. people! They have the best inventory and the service is top rate. I completely trust them. More

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This dealership is the best. The customer service and selection was great. Financing was a breeze and the people are friendly. The lounge area is very clean and my Sales Associate knew exactly what I nee selection was great. Financing was a breeze and the people are friendly. The lounge area is very clean and my Sales Associate knew exactly what I needed. A+ in so many areas. I look forward to working with them in the future. and. More

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Mercedes Benz of Hagerstown is an amazing dealership!I These guys are so helpful, caring, and will bend over backwards to help. So very pleased!!! These guys are so helpful, caring, and will bend over backwards to help. So very pleased!!! More

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A real treat Visited Hagerstown after a series of bad experiences with another Mercedes dealer not far away. Everything was straight-forward and simple. Most speci Visited Hagerstown after a series of bad experiences with another Mercedes dealer not far away. Everything was straight-forward and simple. Most specifically, I was assisted by Jeff Kershner in the business office. He is so polite, and sweet, and warm, and tender. Really got a kick out of him. And he is FUNNY. So funny. Will go back for service just to rub elbows with him. A sheer delight. He smells good too. More

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2015 Mercedes C300 - Mercedes-Benz Hagerstown Very happy with smooth trade of my 2008 C300 for a certified pre-owned 2015 C300 Mercedes. Sales staff were professional and helpful. Tony Mills; th Very happy with smooth trade of my 2008 C300 for a certified pre-owned 2015 C300 Mercedes. Sales staff were professional and helpful. Tony Mills; the financial advisor, was great to work with and offered a variety of financing options. Only issue at this time is the mirror in the passenger visor was cracked, noticed shortly after leaving dealership. Immediately contacted our sales consultant Rob Edmonds and he arranged to have replacement ordered. Install is scheduled for next week. More

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First Purchase Experience - Certified Pre-owned I never thought we would be taking a Mercedes home! If you want a quality vehicle at a competitive price, PLUS get treated like gold, see Shannon Dor I never thought we would be taking a Mercedes home! If you want a quality vehicle at a competitive price, PLUS get treated like gold, see Shannon Dorian. Shannon is knowledgeable and professional. We couldn't be more pleased. Thanks for making our experience a great one! More

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Overall excellent buying experience No pressure, fair price, professional and pleasant In particular, Shannon Dorian was a delight to work with. She was knowledgeable and friendly. She No pressure, fair price, professional and pleasant In particular, Shannon Dorian was a delight to work with. She was knowledgeable and friendly. She focused on our objectives, rather than simply pushing the inventory. She made purchasing a car a fun experience with no risk of buyer's remorse. More

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Best car buying experience!! Jeff, Rob, and CJ made my car buying experience an absolute delight. I recently decided to trade in my C Class for a Certified Pre Own GLK350. I'd Jeff, Rob, and CJ made my car buying experience an absolute delight. I recently decided to trade in my C Class for a Certified Pre Own GLK350. I'd been in the car market for a few weeks and was not able to find the GLK with the features I preferred and was growing frustrated with the typical sales tactics I was experiencing. With that in mind, I decided to expand my search and found a vehicle of interest at MB of Hagerstown. Jeff did an excellent job introducing me to the GLK and was very attentive to my personal goals with transitioning to an SUV. This was my first time trading in a vehicle and Jeff walked me through the process of what I should expect. I was also traveling for work and was concerned that I would not be able to make it into the dealer for a few days or so. Jeff and Rob managed to provide all the details to me via text messages and phone calls. It was almost too good to be true! I got a great offer on my trade in and the financing process went very smoothly. I traveled quite a distance to pick up my GLK after working through the details and was pleasantly surprised to see it waiting for me all dressed in a big red bow. (Details really make a difference). Jeff, Rob and CJ got me through the process and back on the road in my new GLK in little over an hour and I have been enjoying it! Great team with great results. I did not mind driving the distance to get great customer service. Will definitely be a repeat customer!! Many thanks to the team!! More

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