Rob Edmonds | Page 54

Very fast and efficent team. Communication and expertise and interest in helping find and purchase our vehicle was amazing! Thank you Rob for using current technology in expediti Communication and expertise and interest in helping find and purchase our vehicle was amazing! Thank you Rob for using current technology in expediting our purchase. More

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My family is now a Mercedes-Benz of Hagerstown family How do i describe my experience in a few words with MB of Hagerstown? OUTSTANDING! From the moment you walk in, till the moment you drive away in you How do i describe my experience in a few words with MB of Hagerstown? OUTSTANDING! From the moment you walk in, till the moment you drive away in your dream car, they will cater to your every need, answer any question , follow up on promised items and complete the entire process in an efficient, professional, courteous and pleasant way. Rob, the sales adviser, is a no pressure, courteous and attentive peron. he answer every little question i had, no matter how insignificant, and then got me the answer to questions that were outside his realm. Gave me a fair price for my trade, a very good deal on my S 550 4Matic , and addressed all the concerns i had in a satisfactory matter, getting involved all the departments necessary, such as finance, service and management. And let's be honest. Why are you going to Mercedez Benz of Hagerstown? To get a good deal. and they will make it happen! They did it for me, and that means i will go back here for my next car, and suggest my friends and family do the same if they want to be happy with their next car purchase. CJ in finance gave me several options thru different banks and sent me 10 emails in 10 minutes! If that is not follow up, attention to detail and willingness to assist, then i don't know what it is. Definitely recommend her working the numbers for you , as they might be able to beat or your bank or Credit Union. And finally Justin, GM took the time to listen to my concerns raised by an independent inspection, addressed all the issues and made a more than fair concession to get the deal done. I will be back for service, tires and breaks as well as my next Mercedes, when the time comes. Stop searching around and once you find the vehicle you like on their website or lot, go in knowing you will get a good deal, get treated nice and walk away smiling in your new car. More

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Tough car month just turned into the BEST car experience ! From my first phone call with Rob Edmonds, I knew I was going to be taken care of with the purchase of our fourth Mercedes Benz. We lost my wife's fav From my first phone call with Rob Edmonds, I knew I was going to be taken care of with the purchase of our fourth Mercedes Benz. We lost my wife's favorite car , her E350 Bluetec , when she was in a bad car accident less than two weeks ago and Rob has made every effort possible to get my new car delivered personally while my wife is recovering in a wheelchair . I really have had no time to spend on a car purchase with all of the hospital and accident issues , so my confidence in the brand and the care he has given our situation are without question the reason we buy Mercedes Benz ! Next he his going to focus on trying find a replacement for the one that was totaled in the accident for my wife, who will never own anything else since her life was saved by all the Benz protection features in her car. More

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Good experience This was our first purchase from Mercedes-Benz and we were treated like long time customers. Rob was very patient and really helped us with the proces This was our first purchase from Mercedes-Benz and we were treated like long time customers. Rob was very patient and really helped us with the process. More

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Another quality experience! We just traded in our ML350 that we loved....for a great looking C300. Thanks to Barry London for suggesting the car that was in inventory...it truly We just traded in our ML350 that we loved....for a great looking C300. Thanks to Barry London for suggesting the car that was in inventory...it truly is going to be a fun ride! Going from the SUV to a C class was not something I had thought of, but the entire team made it easy. More

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First class experience Rob and his supporting staff were knowledgeable, helpful and great! The S class is an unbelievable ride and the car has every feature I could imagine. Rob and his supporting staff were knowledgeable, helpful and great! The S class is an unbelievable ride and the car has every feature I could imagine. More

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Wonderful car shopping experience! One of the staff members greeted me and offered assistance immediately upon my arrival. Everyone I dealt with was courteous and professional. Rob Ed One of the staff members greeted me and offered assistance immediately upon my arrival. Everyone I dealt with was courteous and professional. Rob Edmonds was my salesperson. Rob was very courteous and pleasant from the start of the process to the end. The financing process was very quick and they did not try to add a bunch of unnecessary extras that most car dealerships do. This was the most hassle-free car shopping experience I have ever had. The whole process was very efficient . This was a wonderful experience from beginning to end. I love my E350; it is pure joy driving that car! Thanks Rob and everyone else at Mercedes Benz of Hagerstown! More

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They don't waste my time Generally if you go the dealership to buy a car, you know to prepare to be there for a long time, my experience with Rob Edmonds was exceptional, I bo Generally if you go the dealership to buy a car, you know to prepare to be there for a long time, my experience with Rob Edmonds was exceptional, I bought a 2013 S550 and it was a very smooth and easy transaction, got good price for my trade, the finance department wasn't trying to sell me what I don't need, overall great experience. The also have great selection of cars with unique features. Rob Edmonds my sales guy was very courteous and professional through out the process. More

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Always a comfortable experience This is the 2nd vehicle we have purchased from Mercedes Benz of Hagerstown. Each visit has been relaxed and informative. Our sales associate, Rob, w This is the 2nd vehicle we have purchased from Mercedes Benz of Hagerstown. Each visit has been relaxed and informative. Our sales associate, Rob, was very personable, knowledgeable and helpful. We will continue to recommend this dealership to our friends. More

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Best Dealer Experience Ever! I leased a new 2015 CLA from Mercedes-Benz of Hagerstown at the end of February 2016. This was my first lease experience. I was a bit anxious after I leased a new 2015 CLA from Mercedes-Benz of Hagerstown at the end of February 2016. This was my first lease experience. I was a bit anxious after hearing other lease horror stories. My sales person was Rob Edmonds. Rob was wonderful to deal with. There was no heavy sales pitch just straight forward information and a real desire to match me with a vehicle I would be happy with. This was very refreshing. I had rented a CLA for a week on my last vacation so I was pretty much sold on the car before I walked into the dealer. The biggest thing for me was fitting it in my budget. This is where Austin Shemon came in. Austin explained everything about leasing to me in detail. Answered all my many question with the patience of a Saint. When it came time to sign the paperwork (the nervous part) CJ Brown made that a pleasant experience as well. Because we purchased so late in the evening we were all kind of numb and I missed asking Rob a few questions. I emailed Rob to see if he would mind if came back by the dealership to go over some items on the car. He accommodated with my crazy schedule and answered all my questions. Obviously, at this dealership, their services do not stop once the sale is made. They go the extra mile to make sure their customers are satisfied. During meeting with Rob I meet the General Manager of the dealership who took the time to introduced himself, ask if there was anything else they could do for me. I will recommend this dealership to all who ask me about my vehicle. More

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