Rob Gable

In 2013 I bought my Tacoma at this dealership and love it! I have 219,000 miles on the truck and have only had to do general maintenence. About five years into owning the truck I was told I needed to r it! I have 219,000 miles on the truck and have only had to do general maintenence. About five years into owning the truck I was told I needed to replace all of my lug nuts.... they were over $200! About two years ago they recommended I change them again.... they now cost over $300!! Due to this I started taking my truck to other businesses. I brought up the issue each time and was told they were fine. I just went back after staying away for a few years. They refused to rotate my tires because it is s safety risk. I would be willing to replace the lug nuts if they weren't marking them up so much. I could easily get them online for less than half the price. I won't be returning to this dealership unless I plan on buying another Toyota truck. More

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Good service, friendly and professional staff. Everything I needed to get done was done timely and quickly. Everything I needed to get done was done timely and quickly. More

by DOUGSLIPKA Verified Customer Verified Customer

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Normally excellent service, this experience was terrible It took 2.5 hours for an oil change and tire rotation. It took 2.5 hours for an oil change and tire rotation. More

by BSPARR926 Verified Customer Verified Customer

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They got me in at the end of the day and that was very appreciated. appreciated. More

by funkster2618 Verified Customer Verified Customer

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Rob our service manager is the best … Thank you so much ! Our visit was great ! Our visit was great ! More

by WOODYLINDA Verified Customer Verified Customer

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I always have great service whenever I bring my car in. People are always pleasant and they keep you updated until you get your car. People are always pleasant and they keep you updated until you get your car. More

by DIANA.SWANSON Verified Customer Verified Customer

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The staff and the service is always great. I am a little disappointed that the video of the inspections do no always come thru. I do enjoy watching the inspections and listening to this. E I am a little disappointed that the video of the inspections do no always come thru. I do enjoy watching the inspections and listening to this. Everything else is great and they are done in a timely manner. Everyone explains thins well and helps if you are confused. More

by wildhorses371 Verified Customer Verified Customer

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Service manager Rob G has been first rate. Didn’t jump to any conclusions has put together a plan and has been professional and considerate throughout the process. Still working on the issue Didn’t jump to any conclusions has put together a plan and has been professional and considerate throughout the process. Still working on the issue but haven’t felt out of the loop and taken advantage of at all. I would highly recommend St.Cloud Toyota and Rob G to anyone who needs work done More

by Hanshelling Verified Customer Verified Customer

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I used to have an advisor who was very helpful and explained what was wrong with my car and what needed to be fixed. He works in auto parts dept now. The advisor I had recently wasn't very customer fr explained what was wrong with my car and what needed to be fixed. He works in auto parts dept now. The advisor I had recently wasn't very customer friendly and standoffish More

by babybugrice Verified Customer Verified Customer

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They quoted me one price for a water pump repair and when I got to the dealership they wanted $400+ more. The service advisor said "where's your proof". I said you record the calls plus you sent me an email. I got to the dealership they wanted $400+ more. The service advisor said "where's your proof". I said you record the calls plus you sent me an email. When I pulled the email there was no price, convenient. We finally came to a price I disagreed but was better and they had me by the xxxxx because I needed the repair. Immediately after the repair we started experiencing a new issue that was previously not there. I left messages to be called back and no call back. When I finally got ahold of a service advisor I was told I couldn't get in for over a week but that I could leave the vehicle there for them to fit it in but no idea of when that might be. Keep in mind I purchased the vehicle from this dealership and have been a good customer. These people are shady and will bait and switch you. If you argue for yourself, you may end up with bigger issues. When getting a quote, record the conversation and ask for the price to be emailed or they will take advantage of you. This place used to be a lot better but now gives of used car salesman vibes. More

by trosluke Verified Customer Verified Customer

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