Rob Harley | Page 10

We simply inquired about vehicle through an email inquiry. Rob Harley sent an email back asking if we received the quote. This was our response to him; "I did but it’s not what I’m looking for at thi inquiry. Rob Harley sent an email back asking if we received the quote. This was our response to him; "I did but it’s not what I’m looking for at this time. Thank you. Rob responds back with this;  "When you say "not what I'm looking for at this time"... What do you mean by that??? What is it that you are looking for??.." I'm not sure what "Sales Manager" training he has had, but responding to potential customers with excessive amounts of question marks and referring to our response by quoting us is NOT professional.... We hope that he doesn't teach his sales team to respond to customers in this fashion. We will happily move on and purchase a brand new truck elsewhere. Is that okay Rob??? More

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Paige and Frank where fantastic!!! The whole staff is amazing!!!!Would highly recommend this car dealer for all of your new and used car needs! amazing!!!!Would highly recommend this car dealer for all of your new and used car needs! More

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Awesome beyond helpful this is my second time with him and it’s better every time complete and total honesty and trust will be my only place I go to for the rest of my time and it’s better every time complete and total honesty and trust will be my only place I go to for the rest of my time More

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Very cocky individual. Didn't have any customer service what so ever. I did buy my second car there but will definitely not EVER buy a third. what so ever. I did buy my second car there but will definitely not EVER buy a third. More

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Bought my Rogue in August from Ben and have been telling everyone about the great experience! My job has had me so busy that I haven't really had a chance to thank Ben and all the guys at Younger for the he everyone about the great experience! My job has had me so busy that I haven't really had a chance to thank Ben and all the guys at Younger for the help. They worked around my busy schedule and made the whole experience effortless! It only took so long for me to post this as the invite got caught in my spam filter, sorry Ben! You did Great! More

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Disappointed as JT had worked out the deal on Wednesday and knew that we were coming to pick up the car at 12pm on Friday-a particular car on the lot. However, we learned when we arrived that the vehicle w and knew that we were coming to pick up the car at 12pm on Friday-a particular car on the lot. However, we learned when we arrived that the vehicle we made a deal on was sold. Fine. we get it. But knowing we were coming for a 2020 Black Altima S, why were arrangements not made AHEAD OF US GETTING THERE to have another one brought to the lot for out scheduled appointment? We were at the dealership for 5 hours!!! 5 hours!! Paperwork completed within 2 hours at most as we paid CASH. The experience was not a positive one. I’m not sure if we will purchase another car with Younger Nissan in the future as in general, customer service/experience does not appear to be a priority. There are a couple of staff exceptions, Rob was great and apologized towards the end and offered a $100 gift card to make things right. He also appeared sincere and was personable and we liked him. Sergiu in Parts and Service was outstanding and a pleasure to work with. Sergiu is an ASSET to the dealership and is the only reason we would consider returning there for service. He helped us look at alloy wheels and was a wealth of knowledge and information. Sergiu willingly went above and beyond- and he is awesome! Myself and my family have been buying cars from this dealership for many years and Sergiu was the only one who remembered me and recognized me. My wife and I felt that we were getting the run around all day. If we would have been told it was going to take 5 hours to have a car transferred, we would have left and came back. But, We werent told that- instead we were told “about an hour,” “they ran into traffic,” etc...typical run around people expect from car salesmen. Just be straightforward and honest! People appreciate that and will understand. The “run around” is disrespectful and people aren’t stupid. Just be honest. The car was transferred from Baltimore to Frederick- We wasted our day and took off a day of work for something realistically should have taken 2 hours max. The car should have been on its way first thing that morning at the least or the day before knowing we were coming. As previously stated, lack of concern for customer service. Definitely not fun buying a car from this dealership- dreadful. Sincerely, Steve and Michelle Simon More

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Brenton was so helpful throughout the entire process. He made buying a car so easy and stress free! The entire staff were very friendly and helpful. made buying a car so easy and stress free! The entire staff were very friendly and helpful. More

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My experience with Younger was an unexpected pleasure . I’ve been to a lot of dealerships and none were as comfortable as this one . I encountered several of the staff there and everyone was equally pleasa I’ve been to a lot of dealerships and none were as comfortable as this one . I encountered several of the staff there and everyone was equally pleasant. I am happy with the deal they gave me and would recommend them to anyone More

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It was a done deal with very nice people The dealer ship has very nice people to work with and is very clean They also are great people to deal with and they don"t try to sell you something The dealer ship has very nice people to work with and is very clean They also are great people to deal with and they don"t try to sell you something you don"t want. More

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Great experience at Younger Nissan! Went in to look at some used Versas and landed on a 2016 with very low miles that will work perfectly for my work and trips. Ben, Karl, JT, and Rob helped navigate the some used Versas and landed on a 2016 with very low miles that will work perfectly for my work and trips. Ben, Karl, JT, and Rob helped navigate the process and when there was a part that needed to be replaced before I drove it off the lot, Doug helped and got it ordered and installed. 100% would do business there again, especially with Ben! More

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