Rob Little

TL;DR: Avoid Rob Little and Mercedes-Benz of Riverside. They will lie to your face to close a deal, deny it later, and leave you holding the bill. In March of 2024, my wife and I completed a transaction They will lie to your face to close a deal, deny it later, and leave you holding the bill. In March of 2024, my wife and I completed a transaction for a vehicle at Mercedes-Benz of Riverside, part of Walters Automotive Group. During this process, Sales Manager Rob Little told us we would be able to claim the Clean Vehicle Tax Credit ($7,500) on our personal 2025 tax return. This was the deciding factor in going through with the deal. We claimed the credit on our 2025 taxes as instructed. It was not until 2026 that we discovered our vehicle was never included in the qualifying vehicle database, meaning we were never eligible to claim the credit in the first place. Rob either knew this and lied to close the deal, or made a promise about eligibility without bothering to verify it. Either way, we were misled. The contract language does not make any of this clear, and at no point during the transaction was our actual eligibility confirmed or disclosed. To add to the confusion, the vehicle does appear as eligible on fueleconomy.gov, which only reinforces that we had every reason to believe what Rob told us. We contacted the dealership to resolve this. Rather than acknowledging the issue, Rob denied ever making those claims, essentially calling us liars. The dealership then pointed to a manufacturer rebate on the contract and claimed that it was our Clean Vehicle Tax Credit. According to them, Mercedes-Benz claims the credit themselves and applies it as a rebate, meaning we are unable to claim it on our taxes. A manufacturer rebate and the Clean Vehicle Tax Credit are two entirely different things, and none of this was ever explained to us at the point of sale. We are only learning this now, after the fact, when the information is useless. This only further proves that they will tell you whatever it takes to close a deal, and sort out the details later when it no longer matters to them. We are now out $7,500 because of what we were told. We had completed two prior transactions with Walters Automotive and trusted them because of that history. That trust was misplaced. The purpose of this review is simple: do not take anything Walters Automotive Group or their employees tell you at face value. Verify every claim independently, especially regarding tax credits and incentives. Consider other Mercedes-Benz dealerships, and if you must go here, avoid Rob Little at all costs. More

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I worked with Rob to purchase a 2026 CLE and I have NEVER had a better purchasing experience in all the years I've been buying cars. And I buy 2 or 3 a year. The level of professionalism exhibited by Rob a had a better purchasing experience in all the years I've been buying cars. And I buy 2 or 3 a year. The level of professionalism exhibited by Rob and the complete staff at Walter's from Sales to Finance to delivery, is unmatched!!! More

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Excellent attention to the car deal. Rob and Makhi were particularly attentive and transparent. I will always check them out when in the market again. Rob and Makhi were particularly attentive and transparent. I will always check them out when in the market again. More

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I have been going to Walters Mercedes for over 15 years. The Team there has continued to provide great customer service in sales and in maintenance. Thank you Rob and Stephen Garlatta for taking great care The Team there has continued to provide great customer service in sales and in maintenance. Thank you Rob and Stephen Garlatta for taking great care of me. More

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The entire staff was incredible throughout the process. Quick efficient answered all my questions and treated me as I would expect a customer to be treated at a Mercedes-Benz dealership. Quick efficient answered all my questions and treated me as I would expect a customer to be treated at a Mercedes-Benz dealership. More

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It was a pleasure working with the whole team at Walter's. They were well informed and coordinated and frankly were overly diligent. Raul Ayala was a consummate professional and couldn't have been b Walter's. They were well informed and coordinated and frankly were overly diligent. Raul Ayala was a consummate professional and couldn't have been better to work with. More

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A great experience at Walters Mercedes in Riverside. Rafael Ariuabo gave me 5 star service all the way, from test drive to actually delivering my new car to my home in Palm Springs. Gulam Dhanani in F Rafael Ariuabo gave me 5 star service all the way, from test drive to actually delivering my new car to my home in Palm Springs. Gulam Dhanani in Finance was very patient with me and made the process very easy. The inventory of autos available is quite impressive. More

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This dealership made us feel welcome on arrival. Starting with Rob and Christian who helped us find the first Mercedes Benz i ever bought. We purchased the car and Luis helped us with financing. O Starting with Rob and Christian who helped us find the first Mercedes Benz i ever bought. We purchased the car and Luis helped us with financing. Over all great experience. More

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They did an excellent job accommodating us on our decision making process! They had excellent customer service and quick responses! decision making process! They had excellent customer service and quick responses! More

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I had the pleasure of working with Diego Moron and his manager Rob Little during the purchase of not one but two Mercedes EQB 250+ vehicles within a month. Their professionalism, customer-oriented approac manager Rob Little during the purchase of not one but two Mercedes EQB 250+ vehicles within a month. Their professionalism, customer-oriented approach, and commitment to excellence were truly outstanding. For the first vehicle, they went above and beyond by delivering the car directly to my workplace, helping me surprise my wife, who also works there. This thoughtful gesture made the experience truly unforgettable. Today, I leased another EQB 250+ for myself, and once again, they exceeded my expectations. Diego and Rob are incredibly straightforward, transparent, and genuinely focused on ensuring the customer is satisfied. They made the entire process seamless, offered a fantastic price, and maintained a level of professionalism that’s hard to come by in the industry. Their knowledge, honesty, and dedication to customer satisfaction are unmatched. If you’re looking for a team that truly values their customers and makes car buying a stress-free, enjoyable experience, I cannot recommend Diego and Rob enough. They exemplify what excellent service is all about and have earned my highest praise and loyalty. More

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