Rob Ploof | Page 22

Heritage Toyota provided me with a very comfortable experience for looking at and finding my next vehicle, a Tacoma TRD. It was a no pressure experience from start to finish. Matt Messenger did a fant experience for looking at and finding my next vehicle, a Tacoma TRD. It was a no pressure experience from start to finish. Matt Messenger did a fantastic job working with me to find the right vehicle for me, tracking down my truck when I dragged my feet on my original choice and it sold. When I left some of my stuff in my trade in, Matt worked to get all of it back to me! More

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Our car buying journey started in May of 2022 when we visited Heritage Toyota and spoke to Josh Cousino and Casey Morrow about a Highlander Hybrid. February 1, 2023 we drove out with our new 2023 Highl visited Heritage Toyota and spoke to Josh Cousino and Casey Morrow about a Highlander Hybrid. February 1, 2023 we drove out with our new 2023 Highlander Hybrid. Between May of 2022 and Feb of 2023, Casey would keep us informed of our status on the long list that we were on for this particular vehicle. When the time came to finally purchase that vehicle, my husband had many questions about financing options and Casey would relay those questions to finance and get right back to us with answers.....and we had MANY questions!!! The day we picked the vehicle up we were greeted by Josh and then Casey spent a lot of time going over the car. Rob Ploof also spent considerable time explaining the financing and the many options. We never felt pressured and always felt we were being listened to. Thank you to those three folks that were part of our car buying experience at Heritage Toyota. We highly recommend this dealership. If there is one thing that could be improved it might be the ease of scanning documents to send to customers and to be able to send those scanned images to more than one email address without having to rescan. My husband and I both wanted to receive that information, but it seems the program only allows one email address to be entered in.....perhaps this is something that could be looked into so that the sales person doesn't have to rescan to send that same information to another email. Basically if there are two people in the same household that want the information, the staff should be able to "reply all" to send that information. More

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I wanted a very specific (rare) model and color. Matt told me the best way to get it would be to order it — which I did. During the intervening months, Matt kept in touch and regularly updated me on Matt told me the best way to get it would be to order it — which I did. During the intervening months, Matt kept in touch and regularly updated me on the status of my car’s manufacture and delivery dates. He also let me know when similar cars came in — but I held out and am glad I did. It is perfect! Thanks, Matt! More

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Best dealership from sales to the service center and customer service. I will not buy a car from anywhere else. customer service. I will not buy a car from anywhere else. More

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Everyone was very friendly and accommodating to getting me into the car I was looking for. me into the car I was looking for. More

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I would like to thank Seth for all the hard work he did, always looking and looking none stop to find the perfect car for my business. He was very proactive. It’s very nice to know that people at Toyota her always looking and looking none stop to find the perfect car for my business. He was very proactive. It’s very nice to know that people at Toyota heritage are not just trying to push a sell and get the most comisión. He was very patient with me and he took the time to answer my question even after work hours and on his day off. Not many people take time on his day off to answer customer questions. Thank you Seth! . This was my second car I was getting through Toyota. One thing for sure… it’s not gonna be my last one! Like always , I had an outstanding experience with Toyota Heritage. More

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It was a pleasure working with everyone at this dealership especially our sales consultant Seth Giffin. He helped assist us and find the right vehicle within our price range. As well there was no dealership especially our sales consultant Seth Giffin. He helped assist us and find the right vehicle within our price range. As well there was no pressure to commit to a purchase of any vehicle on the spot. Also the Finance department was fantastic. More

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Jason was great and so helpful! He was intentional with the cars he showed me and was great at listening to what I needed and wanted in a new car. All of the staff that I interacted He was intentional with the cars he showed me and was great at listening to what I needed and wanted in a new car. All of the staff that I interacted with at Heritage were attentive, kind and great to work with! Excellent experience overall. More

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Heritage Toyota is an amazing dealership to work with! I have been with them the last 5 years and have gotten 2 amazing cars from them, highly recommended them! I have been with them the last 5 years and have gotten 2 amazing cars from them, highly recommended them! More

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My wife and I approached the car buying experience with some apprehension. As a couple in our late sixties, we’d gotten ten good years out of our previous Toyota and were not accustomed to the process. Set some apprehension. As a couple in our late sixties, we’d gotten ten good years out of our previous Toyota and were not accustomed to the process. Seth Giffin made it pleasant and easy! He was helpful and patient in guiding us through the process, speaking plainly and making sure our questions were answered and our concerns were addressed. Based on our experience with Seth, we highly recommend Heritage Toyota for people who want a great car, great value, and a positive car buying experience. More

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