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Rob Simon
Rob Simon at Klaben Ford Lincoln

Rob Simon

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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4.9
263 Reviews

Dealership Experience

5 yrs, 8 mos

Industry Experience

5 yrs, 8 mos

4.9

263 Reviews

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263 Reviews of Rob Simon

July 29, 2025

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Employee Rating

Great customer service. Removed service items that weren’t necessary for my mileage and transparent about wait times. More

by Tom
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Recommend Dealer
Yes
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July 29, 2025

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I brought my car in for routine maintenance. They found a problem; set up a follow up appointment and had it done on time! More

by RICHARDS.MARY
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Yes
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Jul 30, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your recent service experience and for the positive comments left. We reflect on and then take back to our team and use it in a way that is geared towards making us better at achieving our goal of meeting and exceeding the expectations of our customers. A 4-star rating means we did well. It also means we could have done a better job in some way to provide the level of experience you deserve. I appreciate you taking the time with me on the phone and for the additional insight you shared as well. As we discussed, I have addressed your rental concern with our vendor so that they can reflect, empathize, and in turn take steps in making sure improvement is there moving forward. I will be sharing your insight with our team as well to ensure they are using all of the resources we have available to make every experience you have with us a convenient one. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

July 18, 2025

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Klaben is a very professionally run dealership. I would highly recommend anyone to purchase an automobile if they were looking to purchase. My experience has been amazing and any employee I ha More

by cheryl.a.eades
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Christine Klaben, Jennifer Bowen, Louis Polos, Angela Mazzagatti, Dylan Becker

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July 15, 2025

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Klaben is great to work with, they make everything easy and do not pressure you to buy a vehicle. They will go above and beyond to make you happy. More

by miller0021
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Terry Baughman, Mike Brandvold, Christine Klaben, Jennifer Bowen

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June 07, 2025

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Professionally handled service call. Politely did an extra request for me. Good experience with Mr. Simon. More

by Dee Kaye
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Yes
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May 16, 2025

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Rob was very professional and explained everything very thoroughly. I was very impressed by the valet service and the hospitality in the waiting room. More

by anthonywildman71
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Yes
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May 11, 2025

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Klaben Lincoln service department has proved themselves to be the best in North East Ohio. More

by jsmdesigns
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Yes
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May 10, 2025

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Robert very helpful and genuine. People like myself can be a little tough to deal with sometimes. He remained professional and cool. Thank you More

by Radparker
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Yes
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May 02, 2025

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Rob has been so great as my service manager. He is always checking over my car thoroughly and taking care of things in a timely manner. More

by allison_babic
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Yes
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April 29, 2025

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Rob did a great job of explaining the services provided and other services available while never pressuring me to get services I didn’t need now. More

by LATORTUGA50
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Yes
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