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Rob Simon
Rob Simon at Klaben Ford Lincoln

Rob Simon

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
305 Reviews

Dealership Experience

6 yrs, 2 mos

Industry Experience

6 yrs, 2 mos

5.0

305 Reviews

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305 Reviews of Rob Simon

January 08, 2026

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Employee Rating

Kim is always very thorough and thoughtful making sure to explain everything and recommend the needed services. More

by jacobdejean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French, Kim Wolfram, Tom Alcorn, Sean Bradford, Brandon Bart, Gavin Fano, Anthony Thurman Jr

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January 08, 2026

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Employee Rating

I support Klaben service by returning for over 25 years. Great caring service and customer support. The Klaben sales side is also great. I have included many who have served me over the years. More

by Paul 3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French

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January 06, 2026

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Employee Rating

Prompt service. Top notch work. Easy and friendly to work with. Gave a honest time frame for completion More

by MICHELBRINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Alcorn, Steve Sigmund, Seth Fairchild

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December 30, 2025

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Employee Rating

Even though they usually busy, they have always accommodated my service needs. I would recommend them to others. More

by hada45
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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December 29, 2025

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Angela made the finance portion of my car purchase clear, efficient, and stress-free. She answered my questions and made sure I understood everything before signing I really appreciate how smooth she made t More

by lmv1212
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bo Stewart, Angela Mazzagatti

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December 18, 2025

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Employee Rating

He’s thorough, honest, knowledgeable, and helpful. He worked hard at getting me the best service. More

by Vickie Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Bradford, Gavin Fano

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December 08, 2025

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Employee Rating

I was very happy with the customer service team. They took the time to identify the issue with my car and kept their word regarding timeframe and options. More

by zmichals
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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December 08, 2025

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Employee Rating

Great service from Rob. Got me in and out quickly. Very friendly and helpful. Great experience. More

by jcable1300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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November 24, 2025

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It shouldn't take 25 minutes to drop off a car for an oil change. Every single time I drop it off it takes this amount of time. More

by rjriter3
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 24, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to share your candid and detailed comments regarding your recent experience here at Klaben as well as your positive marks for Rob. We ask for feedback via multiple venues because your opinions are very important to the entire Klaben Team. We read and value honest feedback that tells us how we are doing when it comes to meeting and exceeding the expectations of our customers. Based on your comments it was clear we let you down in valuing your time in performing the thorough check-in process each time you come in. It was a pleasure meeting you over the phone today and your additional time and valuable insight were greatly appreciated. I have documented in your customer file as requested and look forward to also continuing to extend our mobile service to you whenever possible. Our culture is all about doing what's right for our customers, and delivering the level of experience they deserve. Thank you again for your feedback. Rob, I, and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

November 24, 2025

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Employee Rating

Your service and care compared to the dealer have been using outstanding...there was no comparison. More

by slug1959
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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