Rob Smith | Page 10

PROFESSIONALISM AND EXPEDIENCE - GAVE ME VALUE FOR MY TRADE, VALUE IN MY NEW CAR PURCHASE AT A REASONABLE PRICE AND THEY VALUED MY TIME. TYPICALLY THIS IS AN EVENT (PURCHASING AN AUTOMOBILE) I DREAD AND TRADE, VALUE IN MY NEW CAR PURCHASE AT A REASONABLE PRICE AND THEY VALUED MY TIME. TYPICALLY THIS IS AN EVENT (PURCHASING AN AUTOMOBILE) I DREAD AND THEY MADE IT A LOT LESS STRESSFUL........ I'LL BE BACK.... More

by JOE@PREFERREDTRANSPORT.NET Verified Customer Verified Customer

Report | Print

Dwight was very helpful. He made thinks go smooth as possible. Everyone at the dealership was doing everything they could to get us a good deal and outcome. Brad was excelle He made thinks go smooth as possible. Everyone at the dealership was doing everything they could to get us a good deal and outcome. Brad was excellent! Made the paperwork easy to get through and in a timely manner. Thank you to everyone!! More

by PAT35PINNEY Verified Customer Verified Customer

Report | Print

Thanks to Rob and Greg for always welcoming us with excellent service. They treat their clients like family. excellent service. They treat their clients like family. More

by rhonda_4sons Verified Customer Verified Customer

Report | Print

JC cooper is great in service department. I completely trust his recommendations for my Toyota. He has been my advisor for many years and has always been very helpful and knowledgeable I completely trust his recommendations for my Toyota. He has been my advisor for many years and has always been very helpful and knowledgeable More

by NWGAFUN Verified Customer Verified Customer

Report | Print

I have had many new cars & mostly the buying process can be unpleasant. I just purchased a 2024 Grand Highlander & my experience was terrific. The salesman was Jordan Richard’s & I also had a great experien be unpleasant. I just purchased a 2024 Grand Highlander & my experience was terrific. The salesman was Jordan Richard’s & I also had a great experience with Rob Smith & Steve Clark both sales managers. They are pleasant, personable & want to make a deal. I highly recommended them not only for purchase but service as well. BTW, I have some 20 years experience with Cobb County Toyota. More

Report | Print

This dealership is beyond terrific! Their policy is honesty, and concern. They exhibit professional integrity at every level. We have bought six cars from them through the years and Their policy is honesty, and concern. They exhibit professional integrity at every level. We have bought six cars from them through the years and have always been more than satisfied with their service. More

by PZIEGLER3 Verified Customer Verified Customer

Report | Print

Excellent place to buy a car. Antonio did a fantastic job during the whole process. Antonio did a fantastic job during the whole process. More

by WALTERGARCIA7 Verified Customer Verified Customer

Report | Print

My family and I have purchased many cars over the years (I believe 8 total) and have always come back due to good experience. Sad to say that we will never be back after our last car buying experience. Eve (I believe 8 total) and have always come back due to good experience. Sad to say that we will never be back after our last car buying experience. Everything went great with the deal so it seemed until I couldn’t receive responses from Kent Givens (my sales person) for my information on how to get my tag. They sold my trade in without a title when they knew I had to update the title on the car, and when I did that invalidated the new owner of my trade in’s temp tag. I also received my tag for my new vehicle 17 DAYS after my temp tag expired. After calling and emailing to set up a time to turn in my corrected title and my second key for the trade in, and receive the 2nd key for my new vehicle I kind of gave up and waited for them to call me to set up a time to get all of this done at one time at the dealership. I was called by ROB SMITH, General Manager of Cobb County Toyota with him DEMANDING after 8 WEEKS that I bring him the title that day(I am a single mother that works full time and this was a Tuesday morning at 930 AM when he contacted me), and they had only realized they didn’t have the title for the car I traded in until the night before Rob contacted me. Rob then proceeded to accuse me of extortion as I explained to him they had promised me a 2nd key for my vehicle. To which I explained I had been trying for almost 2 months to set up a time to come in with no response. That brings me to this morning at the appointment to get my 2nd key that Rob personally set up for me at 10 AM and promised he would be here….. guess what he wasn’t! He’s actually on a vacation for 10 days even after I let him know how inconvenient a Saturday appt would be! I have now been here for 2 hours waiting on a key they should have had at this point 10 weeks ago. TAKE YOUR BUSINESS ELSEWHERE AS OUR FAMILY WILL BE FROM NOW ON! It does not matter how many cars you buy from Rob or this dealership or how close you become over the years at the end of it it’s all for money in his pocket! Find a reliable and trustworthy dealership!!! More

Report | Print

Sales team is awesome, they have a ton of inventory to choose from and they are fair on their prices. Only downside is they need more Finance team members. I waited almost two hours to do paperwork becaus choose from and they are fair on their prices. Only downside is they need more Finance team members. I waited almost two hours to do paperwork because they were backed up for sales. More

by RONALD.MCKEE Verified Customer Verified Customer

Report | Print

Highly recommend this dealership! Dwight Joiner was extremely patient with us as we looked at a few options and provided all the information we needed to make a decision. When it came Dwight Joiner was extremely patient with us as we looked at a few options and provided all the information we needed to make a decision. When it came down to overall budget Robert Smith made it happen. You can’t get this experience anywhere else. More

Report | Print