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Rob Smith
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49 Reviews
49 Reviews
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49 Reviews of Rob Smith
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March 09, 2024
My family and I have purchased many cars over the years (I believe 8 total) and have always come back due to good experience. Sad to say that we will never be back after our last car buying experience. Eve (I believe 8 total) and have always come back due to good experience. Sad to say that we will never be back after our last car buying experience. Everything went great with the deal so it seemed until I couldn’t receive responses from Kent Givens (my sales person) for my information on how to get my tag. They sold my trade in without a title when they knew I had to update the title on the car, and when I did that invalidated the new owner of my trade in’s temp tag. I also received my tag for my new vehicle 17 DAYS after my temp tag expired. After calling and emailing to set up a time to turn in my corrected title and my second key for the trade in, and receive the 2nd key for my new vehicle I kind of gave up and waited for them to call me to set up a time to get all of this done at one time at the dealership. I was called by ROB SMITH, General Manager of Cobb County Toyota with him DEMANDING after 8 WEEKS that I bring him the title that day(I am a single mother that works full time and this was a Tuesday morning at 930 AM when he contacted me), and they had only realized they didn’t have the title for the car I traded in until the night before Rob contacted me. Rob then proceeded to accuse me of extortion as I explained to him they had promised me a 2nd key for my vehicle. To which I explained I had been trying for almost 2 months to set up a time to come in with no response. That brings me to this morning at the appointment to get my 2nd key that Rob personally set up for me at 10 AM and promised he would be here….. guess what he wasn’t! He’s actually on a vacation for 10 days even after I let him know how inconvenient a Saturday appt would be! I have now been here for 2 hours waiting on a key they should have had at this point 10 weeks ago. TAKE YOUR BUSINESS ELSEWHERE AS OUR FAMILY WILL BE FROM NOW ON! It does not matter how many cars you buy from Rob or this dealership or how close you become over the years at the end of it it’s all for money in his pocket! Find a reliable and trustworthy dealership!!! More
by meredithmschmelz
Other Employees Tagged: Kent Givens
February 23, 2024
Sales team is awesome, they have a ton of inventory to choose from and they are fair on their prices. Only downside is they need more Finance team members. I waited almost two hours to do paperwork becaus choose from and they are fair on their prices. Only downside is they need more Finance team members. I waited almost two hours to do paperwork because they were backed up for sales. More
by RONALD.MCKEE
Other Employees Tagged: David Lightner , Bernard Faulk
February 03, 2024
Highly recommend this dealership! Dwight Joiner was extremely patient with us as we looked at a few options and provided all the information we needed to make a decision. When it came Dwight Joiner was extremely patient with us as we looked at a few options and provided all the information we needed to make a decision. When it came down to overall budget Robert Smith made it happen. You can’t get this experience anywhere else. More
by 13tran.d
Other Employees Tagged: Dwight Turner, Andrew Carter
January 27, 2024
Thank you to Blake Gonsalves, Andrew Carter, and Rob Smith for a very seamless, professional and enjoyable buying experience. Our 2024 Sequoia Platinum is an instant classic - very well built and luxur Smith for a very seamless, professional and enjoyable buying experience. Our 2024 Sequoia Platinum is an instant classic - very well built and luxurious. I will certainly be back to Blake for my next car purchase. I highly recommend Cobb County Toyota! Joe Brown More
by JoeBrownMD
Other Employees Tagged: Blake gonsalves, Andrew Carter
January 22, 2024
Everyone was very cooperative, professional, and accommodating. Bryce was awesome. He worked with us on the vehicle pricing. My family has purchased at least 4 vehicles from Cobb County Toyota accommodating. Bryce was awesome. He worked with us on the vehicle pricing. My family has purchased at least 4 vehicles from Cobb County Toyota and this made number 5. More
by BOYD19
Other Employees Tagged: Robert Warren, Stan Kosev, Bryce Perryman, Brad Magerl
January 08, 2024
Rob and Jean Carlos are the BEST ever ! !! Excellent customer service. You wont find any better anywhere else !! !! Excellent customer service. You wont find any better anywhere else !! More
by TBUMOON27
Other Employees Tagged: Jean Carlos Gonzalez, Simon Chan
December 30, 2023
Jimmy walked me through the process of buying a car with no judgment of my lack of knowledge. I appreciate the willingness of the manager to discuss the costs and help with the final price being lower than no judgment of my lack of knowledge. I appreciate the willingness of the manager to discuss the costs and help with the final price being lower than I expected. Bernard was very knowledgeable and helpful. More
by HOLLYRUN57
Other Employees Tagged: Robert Warren, Jimmy Thibault, Bernard Faulk
December 27, 2023
Dylan made our experience of buying a new car so easy! He was quick to get answers and get the process rolling once we made a decision. He explained every detail along the way, and made us feel confident He was quick to get answers and get the process rolling once we made a decision. He explained every detail along the way, and made us feel confident in our decision. We appreciate his business and honesty, and we look forward to working with him in the future! More
by Carleigh Hall
Other Employees Tagged: Dylan Kalafut, Bernard Faulk
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