Robert Alanis | Page 20

I thought I was going to be stressed purchasing a vehicle but everyone who I named made it happened and were very professional, patient, pleasant and helpful. but everyone who I named made it happened and were very professional, patient, pleasant and helpful. More

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Some of the best service I've seen in a long time! We had a few setbacks but everyone was great in helping us get into our 2013 Yukon! Thanks to all of you! had a few setbacks but everyone was great in helping us get into our 2013 Yukon! Thanks to all of you! More

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Tony Wyatt was great and helped me purchase my 2014 Spark 1LT. From the moment he approached me outside he made me feel at ease. I spoke with Dan on the phone earlier in the day and he told me to ask for C 1LT. From the moment he approached me outside he made me feel at ease. I spoke with Dan on the phone earlier in the day and he told me to ask for Crystal when I arrived. Tony immediately sat me down while he tracked down Crystal and introduced us. Tony then took over and made the overall experience hassle free. He spoke honestly and honored the Internet price without any hassles. I usually detest car salesmen but Tony made me totally rethink my stance. Everyone I dealt with treated me like an old friend and made me feel at ease. If I'm ever in the market for another Chevy I will absolutely buy from Advantage and of course ask for Tony. More

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This is out third time buying a car from Advantage we have always found what we are looking for and most important the price. The attention and great costumer service always keeps us coming back. have always found what we are looking for and most important the price. The attention and great costumer service always keeps us coming back. More

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I had been searching online for vehicles for a couple weeks, and came across a beautiful 2009 Chevy HHR at Advantage Chevrolet. My boyfriend and I went in one night to take a look at it. Tony Wyatt greet weeks, and came across a beautiful 2009 Chevy HHR at Advantage Chevrolet. My boyfriend and I went in one night to take a look at it. Tony Wyatt greeted us and was extremely knowledgable about the vehicle from the get go. We test drove it and I fell in love. It was a little out of my budget, so Tony was trying to work out a better deal for us. We went back and forth to the dealership for a few days, and each time, Tony was friendly and eager to help. He made me feel like we were old friends. His manager, Bob... not so much. I was already pre-approved for a loan through my bank, and all Bob wanted to do was try to get me a loan with their finance companies. He was NOT friendly, and I almost took my business elsewhere because of him. But Tony did the negotiating for me from that point on, and we finally came to a price both of us could agree on. So on August 3rd, I became the proud owner of my Chevy HHR. The finance guy, Mark Brown was also fantastic to work with. He explained all the paperwork I was signing thoroughly. I will definitely recommend Tony, Mark, and this dealership to anybody looking for a car, and I will most certainly come back when it's time for another vehicle of my own. More

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Mark Ott is the man!!! Get all your aftermarket parts though Mark he will take care of all your needs no problem! All the guys are real friendly & they have the hottest deals in town! though Mark he will take care of all your needs no problem! All the guys are real friendly & they have the hottest deals in town! More

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This letter is to file a formal complaint against Advantage Chevrolet located in Hodgkins, Illinois. On June 12, 2013 I went into the dealership to purchase a vehicle. My salesman Cyril Oghomeh was f Advantage Chevrolet located in Hodgkins, Illinois. On June 12, 2013 I went into the dealership to purchase a vehicle. My salesman Cyril Oghomeh was friendly and approachable. I looked at a 2008 Ford Escape and left a $100 deposit to hold the vehicle. The deal was contingent upon me bringing $1900.00 dollars down payment to the dealership on Friday, June 14, 2013. On June 14th, I went into the dealership and informed the salesman that I no longer wanted to go through the proceedings of purchasing a vehicle. I then spoke with Robert Alanis, the Used Car Sales Manager and was told by him that there was nothing that they could do because the car belonged to me because I signed a contract. I was told by the dealership in order to hold the vehicle I needed to sign papers. I never received all copies of what I signed. The only thing I did receive was a yellow copy that I requested for my insurance company. The behavior that Mr. Alanis displayed was a gangster/gestapo technique. I was told by Mr. Alanis that the vehicle belonged to me because I test drove it. Between Wednesday, June 12th and Friday, June 14th I never took the vehicle home and never received keys of the vehicle I supposedly purchased. Mr. Alanis told me that my only option was to sell the car back to the bank and if I didn’t take the vehicle that he would have the vehicle towed to my place of residence. I left the dealership that evening and told him I would be contacting my lawyer. On Saturday, June 15th I went into the dealership to try and resolve this matter with the General Sales Manager Jason Roberts. I was told that he would be right with me. He never came over or even acknowledged me and was sitting at the front desk where the managers sit. I am sure of it because his photograph is on the Advantage website. I left a letter of rescind at the desk for any all contracts for the vehicle. The level of unprofessionalism displayed at this dealership was shocking. I have been a loyal Chevy customer since 2006. The first vehicle I purchased was a Chevy Cobalt in 2006 from the Jack Phelan dealership located in Lyons, Illinois. I was able to take advantage of the first time car buyer $500 college graduate incentive. In February of 2010, I purchased a Chevy Malibu from Advantage Chevrolet in Hodgkins. My salesman was Tony Wyatt; he was fair and kept me informed during the entire process. The vehicle was exactly what I wanted. When I picked up my vehicle Joselyn Keys took over rest of the necessary paperwork for Mr. Wyatt. She was great and very helpful. I am a Senior Operations Manager for a non-profit organization. I merge corporate and school relationships and deal with business people on a daily basis. The Chevy Motto prides itself on customer first service and that wasn’t displayed to me. I was treated like a criminal and will never purchase a Chevy vehicle or refer anyone to this dealership. More

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All great people to do business with. I have bought several vehicles from them and will keep returning. I send everyone there because of the service and hospitality from sales and service. They can't b several vehicles from them and will keep returning. I send everyone there because of the service and hospitality from sales and service. They can't be beat. I dare you to try. Eric Rice More

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I had purchased 2 cars from Advantage Chevrolet and have always received very good service. Advantage has a team of knowledgeable, personable and caring employees. Both time we were treated like a preferred always received very good service. Advantage has a team of knowledgeable, personable and caring employees. Both time we were treated like a preferred customer and with repect. I just purchased a used WV Routan a few weeks ago and was very satisfied with the entire sales and after our sale, our saleman & Manager Bobby A. follow up with us. I would recommended Advantage Chevrolet to my family and friends. More

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