Robert Argueta | Page 9

SERVICE DEPARTMENT AND UPPER MANAGEMENT ARE A BUNCH OF CLOWN For 4 months I had no answers only excuses on my paperwork and title getting to me. Caused me late fees, tax penalties, harrassed by dmv and law enf For 4 months I had no answers only excuses on my paperwork and title getting to me. Caused me late fees, tax penalties, harrassed by dmv and law enforcement! It's like here's your new car oh well, dont bother us!!! Then my first service appt. Feb 8th was the last straw!! The service dept. and upper MANAGEMENT at NWA Toyota are ran by a bunch of DISRESPECTFUL, unprofessional clowns with excuses for their actions. Being a customer and a USMC VETERAN they have disrespected me in every way possible and I will not tolerate that from any person on this earth!! Especially the general manager who had enough nerve to say well I have to investigate problem to see if it's your fault or us!!! YOUR A PUNK FOR SAYING ANYTHING LIKE THAT, YOUR FAST MOUTH SHOULD HAVE A FING BOOT PUT IN IT!!!! And folks, this idiot called back tracking and fast talking saying well our video shows you were here and it's our fault blahs blahs blah!!!! WELL TO LATE TO NOT BE AN xxxxx!!!!! ALL THE GAS AND TIME WAS WASTED WITH THESE 100% DISRESPECTFUL xxxxxx, I WILL NEVER DEAL WITH THEM AGAIN!!!! More

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Great work in and out. Everyone was super helpful on time with my truck and got it quickly it was nice of them I like how they do things much better then before. Everyone was super helpful on time with my truck and got it quickly it was nice of them I like how they do things much better then before. More

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Fast, Friendly and Fair!! Absolutely satisfied with staff at Landers especially Herbert. The process of purchasing my vehicle was quick and easy!! Highly recommend Landers to a Absolutely satisfied with staff at Landers especially Herbert. The process of purchasing my vehicle was quick and easy!! Highly recommend Landers to anyone in the area! I would definitely return to do business in the future! More

by Chaz Verified Customer Verified Customer

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Bad experience This is the 3rd vehicle purchased from this location never had any problems with service or sales, but this last visit on 01-30-2019 was a different e This is the 3rd vehicle purchased from this location never had any problems with service or sales, but this last visit on 01-30-2019 was a different experience. It was my 10,000 mile service on my 2018 Tacoma, oil change tires rotated. When they completed the service the man who drove it around stated that something wasn't right with the truck so they took it back and put it back on the lift and tighten up the lug nuts so he said. The truck was returned to me and my son and I left the dealership, once on the interstate the trucks frontend felt as if it was floating and all over the road I got off the exit down from the dealership and as I was getting back on the interstate to return to the dealership because I knew something wasn't right a car behind me honked its horn and pointed a my rear tire. I pulled over on the on ramp and found that my rear driver side tire was missing 3 lug nuts and was barely holding on. Sitting on the side of the interstate I Called the service department and informed the girl answering the phone that I was on the side of the interstate with my tire falling off. Iwas on hold for 10 minutes before I hung up called back and a total of about 20 minutes on hold trying to get someone finally spoke to someone and said the technician would be on the way. It was approximately 40 minutes before he arrived keep in mind that was less than a mile from the dealership. Almost an hour has passed before the technician arrived. He put the lug nuts on and followed me back to the dealership. I understand that mistakes happen but after checking it twice it they should have caught that the lugnuts were not tight and the answering and phone process was not efficient it should not have been that hard for someone to answer a phone in a situation like that. The situation could have been a lot worse but thank goodness it was not. After returning to the dealership they said they would go back over the vehicle and check everything out in the morning and gave me a loner vehicle to take home. More

by BRANDI_MOONEYHAN Verified Customer Verified Customer

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In and out Excellent service and commitment. Cero hassle with all that helped out. I was provided with a transparent itemized offer and acceptance of trade in ve Excellent service and commitment. Cero hassle with all that helped out. I was provided with a transparent itemized offer and acceptance of trade in vehicle. There were no hidden charges which made me feel appreciated. Overall it was a great experience. More

by HUMBE818 Verified Customer Verified Customer

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Carlos is the man! Carlos went above and beyond found my mother a car that fit he needs, he made the experience awesome and very professional he I would say is a great a Carlos went above and beyond found my mother a car that fit he needs, he made the experience awesome and very professional he I would say is a great asset to the company Steve landers I already have referred 2 friends to see him, thank you Carlos for making the experience painless and we appreaciate your gratitude and professionalism. I chose 3 finance I can’t remmebef his name he was awesome as well More

by 213van Verified Customer Verified Customer

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Outstanding Associates Answered every question in a quick manner. Everyone greeted me! Customer Service was phenomenal. They did an amazing job at providing the best deal fo Answered every question in a quick manner. Everyone greeted me! Customer Service was phenomenal. They did an amazing job at providing the best deal for me and made sure I got the vehicle that would fit my family and my pocket. More

by DANIELAMARI.18 Verified Customer Verified Customer

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Seth the best. Go see the for all your service. They always take care of mine and it will never see the inside of another shop. Best in the 5 state area. Go see the for all your service. They always take care of mine and it will never see the inside of another shop. Best in the 5 state area. More

by DAVENOY2013 Verified Customer Verified Customer

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Great experience. Great people I was remembered from 3 years ago by one of the salesmen. Great experience and knowledgeable team. Would highly recommend. Salesmen ar Great people I was remembered from 3 years ago by one of the salesmen. Great experience and knowledgeable team. Would highly recommend. Salesmen are not vultures fighting over carrion as I have experienced at other dealerships. They truly seem to care about the decision making process and are willing to show you everything so you can make an informed decision on Toyota’s products. These salesmen that I worked with in my opinion are truly concerned that you will be happy with their product and not sell you something and push you out the door. The service department is one of the fastest and very thourough. I will definitely be back as they make you feel like you truly are a member of the Toyota family. More

by BPRAY2009 Verified Customer Verified Customer

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Purchase of New 2019 Tacoma Marty May was excellent to work with and will definitely recommend him to others. Also appreciated Robert and it was the second time I’ve worked with Marty May was excellent to work with and will definitely recommend him to others. Also appreciated Robert and it was the second time I’ve worked with him. Thanks! More

by JDLMBOYER Verified Customer Verified Customer

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