Robert Bell | Page 6

North Penn Mazda responded

Thank you so much for the awesome feedback! We’re thrilled to hear you enjoyed the quick service and transparency of our video updates. Our team always strives to make every visit smooth and stress-free — we appreciate you choosing us! 🚗✨

North Penn Mazda responded

Thank you, Ralph! We truly appreciate your kind words and are so glad to hear that our team was responsive and helpful in addressing your service needs. Providing courteous and patient care is what we strive for every day. We’re grateful for your trust and look forward to serving you again! 🚗✨

North Penn Mazda responded

Thank you so much for sharing this! We’re so glad to hear the process was easy and that the video helped explain everything clearly. We appreciate you taking the time to leave us such great feedback!

North Penn Mazda responded

Thank you, Ben! We’re so happy to hear Wil, Jay, Shane, and our Service team provided excellent customer service. We truly appreciate your feedback and are thrilled to know you couldn’t be happier! 🙌🚗

North Penn Mazda responded

Thank you for sharing your experience! We’re glad to hear you enjoyed working with our professional team and found the waiting lounge comfortable. We appreciate the kind words — and we’re happy you liked the car wash too!

North Penn Mazda responded

Thank you for sharing your experience! We’re so glad to hear the process was a breeze and that you enjoyed our check-in scan and video service report. We appreciate your feedback and are happy the complimentary loaner made things even easier for you. We look forward to seeing you again next time!

North Penn Mazda responded

Thank you for sharing your experience! We're so glad our team provided friendly and efficient service, and that the loaner vehicle made your visit even smoother. We appreciate you choosing North Penn and look forward to seeing you again!

North Penn Mazda responded

Thank you, Mervyn! We’re thrilled to hear that your experience was professional and seamless from start to finish. Enjoy your new car, and thank you for choosing North Penn!

North Penn Mazda responded

Thank you for the wonderful review! We’re thrilled to hear you had a great experience with our kind and knowledgeable team. Your recommendation means a lot, and we look forward to serving you again soon! — The North Penn Mazda Team

North Penn Mazda responded

Mr. Shah, I am sorry that you are unhappy with the diagnosis on your vehicle, I can appreciate how frustrating unexpected repairs can be. When your vehicle was in for service, we retrieved a code indicating an evaporative leak. Upon a thorough inspection of the undercarriage, our technician found damage to the under shield that protects the components underneath your vehicle. After removing the shield, we discovered that the corner of the charcoal canister had also been damaged. This damage is allowing fuel vapors to escape, which triggers the system to believe the fuel cap is loose or missing. Unfortunately this is not a repair that is warrantable due to the outside influence from something hitting it. Your insurance company may be able to help you using your comprehensive coverage if you file a claim with them. If you would like to speak further about the diagnosis or anything regarding the visit, please call me at 267-956-1160 or via email at amanda@northpennmazda.com. Sincerely, Amanda Young Mazda Service Manager