Robert Czaplicki

after the service technician inspected my car and reported back to Robert that the car was not showing the error message that I reported and released the car back to Robert Czaplicki to release the c reported back to Robert that the car was not showing the error message that I reported and released the car back to Robert Czaplicki to release the car back to me, Robert moved my car to the holding area and low and behold, had the error message pop up, and Robert had the problem rectified in a timely matter. Thank you, Robert. More

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Robert is the best service advisor and a reason to come back. He represents the dealership and brand extremely well. back. He represents the dealership and brand extremely well. More

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Robert in your service department and Tony in your shop are both extremely knowledgeable snd easy to work with. They will be the reason we purchase our next BMW. are both extremely knowledgeable snd easy to work with. They will be the reason we purchase our next BMW. More

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My interaction with this dealership is with the service department and in particular the Robert who is just an outstanding person to deal with. He is knowledgeable, trustworthy and very customer focused. department and in particular the Robert who is just an outstanding person to deal with. He is knowledgeable, trustworthy and very customer focused. More

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Service was prompt and thorough. All information was communicated well. Waiting area was comfortable and all personnel was friendly. All information was communicated well. Waiting area was comfortable and all personnel was friendly. More

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Great service and service personnel were very responsive. Appreciate the valet service also and the personal who picked up the car was very professional. Appreciate the valet service also and the personal who picked up the car was very professional. More

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Danielle did a great job explaining the different vehicles we were interested in. She is very professional and courteous. Also, the other employees we dealt with were also very knowledgeable and frie vehicles we were interested in. She is very professional and courteous. Also, the other employees we dealt with were also very knowledgeable and friendly. More

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BMW of Ocala ALWAYS goes above and beyond my expectations. I’ve never dealt with a car company like yours. expectations. I’ve never dealt with a car company like yours. More

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I had an appointment at 8:30am for an oil change & requested a new set of tires. I inquired about the time frame and was told around 4 hours to complete my request. I was offered a courtesy shuttle an requested a new set of tires. I inquired about the time frame and was told around 4 hours to complete my request. I was offered a courtesy shuttle and left after making it very clear that I needed my car as soon as possible. Around 2:00pm I made multiple calls to try to find out the status of my vehicle and finally I received a text saying my car would be available for pick up between 4:00-5:00pm. They did not put on a new set of tires and all that they completed in the 8 1/2 hours that they had my vehicle was an oil change. I do not recommend using this dealership and I will take my business elsewhere. More

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Every visit has always been a pleasant one. Employees are knowledgeable, courteous, helpful with a smile.!! Employees are knowledgeable, courteous, helpful with a smile.!! More

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