Robert Hall

i recently purchased a vehicle from this dealership, but unfortunately my experience with the salesperson, Tony, was extremely disappointing. From the beginning, Tony seemed visibly annoyed that I was aski unfortunately my experience with the salesperson, Tony, was extremely disappointing. From the beginning, Tony seemed visibly annoyed that I was asking questions about the vehicle. As a customer making a major financial decision, asking questions should be expected -- but instead of being helpful, he came across as impatient and uninterested in assisting me. I requested copies of the safety inspection, multi-point inspection, and service intake inspection multiple times. No one in the department provided them. Instead, Tony told her to "just look at the Carfax" and handed me a piece of paper showing only that an oil change had been done, which did not address my concerns. As of now, we are still requesting copies of these inspection reports and have yet to receive them. The sales department itself was cramped inside a small portable office with several people present. When Tony asked for my Social Security number, I said she was uncomfortable saying it out loud in front of everyone and politely asked if I could type it in instead. He responded by slamming the keyboard down in front of me as if my request was an inconvenience. That behavior was completely unprofessional. i continued asking reasonable questions about the vehicle, but Tony still seemed unfriendly and disengaged, almost as if he didn't want to sell the car to me. At one point, he presented a document titled "We Owe / You Owe" that was blank and asked me to sign it. I understandably said I would prefer to wait until it was filled out before signing. No one should ever be expected to sign a blank document. Despite my hesitation, I felt pressured to sign it, and Tony made faces toward another salesperson while doing so. The entire situation felt uncomfortable and unprofessional. Although I ultimately purchased the vehicle, the experience left a bad impression. I want to clarify that this issue is not about "feeling unhappy" after the purchase -- it is about the way the transaction was handled and the lack of professionalism shown during the process. At no point were we provided copies of the safety inspection, multi-point inspection, or service intake inspection reports, despite requesting them multiple times. Being told to "just look at the Carfax" and being handed a document showing only an oil change does not substitute for the actual inspection documentation we requested. We are still waiting to receive those records. Additionally, the concern was never about repairs being completed. It was about transparency and professionalism. Slamming a keyboard when a customer asks to protect her Social Security number, presenting a blank "We Owe / You Owe" form for signature, and making visible gestures to other staff during the process are not behaviors that reflect a customer-focused environment. Saying "you should not have purchased the vehicle" overlooks the pressure and discomfort created during the transaction. Customers should not have to choose between walking away from a vehicle they want and tolerating unprofessional treatment. We are simply asking for accountability and the inspection documentation that was requested. We hope management will take this feedback seriously so that future customers do not have a similar experience. This is all they had to provide us & with getting frustrated. mind you 5 years ago they would provide the documentation of the inspection no problem, no they REFUSE. Sound shady. Family Kia of St. Augustine (Owner) 4 hours ago I am sorry you feel this way about your experience here; and we certainly do not want our customers to feel this way. However, we did provide all the repairs on the vehicle as you requested. If you were not happy with what we provided, you should not have purchased the vehicle. Again, we apologize that you were not happy with your experience. More

Report | Print

I bought my Kia Soul in 2016 so I have been coming here for service for 10 years. The Service Dept has been very helpful for the most part, although there were times when the wait was longer than stated. for service for 10 years. The Service Dept has been very helpful for the most part, although there were times when the wait was longer than stated. For some reason I thought a simple car wash came with the service... not unless you specify ! More

by DEARLADY22 Verified Customer Verified Customer

Report | Print

Probably the best experience I've ever had with purchasing a vehicle. Robert Hall was amazing and I will definitely consider him and Family Kia for my future car needs. purchasing a vehicle. Robert Hall was amazing and I will definitely consider him and Family Kia for my future car needs. More

by santana.james88 Verified Customer Verified Customer

Report | Print

Thank you for all the help on getting a new car for my daughter and grandkids they are all very happy daughter and grandkids they are all very happy More

by BIGDOGLOU39 Verified Customer Verified Customer

Report | Print

Family Kia of St. Augistine is always welcoming and friendly. You are always made to feel like family. Augistine is always welcoming and friendly. You are always made to feel like family. More

by monicaagro45 Verified Customer Verified Customer

Report | Print

I appreciated the help working out a deal for my car, even though I needed to get a co-signer. even though I needed to get a co-signer. More

by PEGGYLANEY Verified Customer Verified Customer

Report | Print

Always friendly and trustworthy. Great service. That is good thanks. See ya next time. Bye Great service. That is good thanks. See ya next time. Bye More

by aidan13133 Verified Customer Verified Customer

Report | Print

They were on time very polite and good customer service thank you and for the car wash thank you and for the car wash More

by gerdamcmullin Verified Customer Verified Customer

Report | Print

This was the fourth vehicle my wife and I purchased from Family KIA and the 3rd from Debbie Stearley. Highly recommend her!! Family KIA and the 3rd from Debbie Stearley. Highly recommend her!! More

by TJOSMOBILE Verified Customer Verified Customer

Report | Print

My sales guy Zack (Pippen? ) was very helpful & paid attention to all my needs. He got everything accomplished in a timely manner and was wonderful to work with! Doug was great ) was very helpful & paid attention to all my needs. He got everything accomplished in a timely manner and was wonderful to work with! Doug was great as well, along with the manager who's name I didn't get. Thank you Family Kia for a quick & helpful dealer experience! More

by danidewitt4 Verified Customer Verified Customer

Report | Print