Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Robert Hepner

Overview Reviews (263)

Contact Me

View All Employees

< View All Employees

Robert Hepner

Refer Me

Robert Hepner

Ford Business Manager

Carman Ford Lincoln

193 S DuPont Highway
New Castle, DE 19720

Over 25 years in the automotive industry. I care about my clients and what to make their experience the best they have ever had. I served my country for 9 years in the Navy and I am very proud to have served. I have 6 kids and 8 grandkids and a wonderful Wife (Sol) that I love dearly. Love to fish and spend time with the family are two of my favorite things to do.

Contact Me

5.0

263 Reviews

Overview Reviews (263)

Dealership Experience

12 yrs, 5 mos

5.0

263 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Robert Hepner

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

263 Reviews of Robert Hepner

May 02, 2025

Dealership Rating

Employee Rating

Scott was great and I left with the feeling that we are not done....he will be there if I have future needs and questions. not done....he will be there if I have future needs and questions. More

by Tmpwilmde

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Scott Ponsell

Report | Print

May 02, 2025 -

Carman Ford Lincoln responded

Thank you for the kind comments and 4/5 star review. We appreciate you taking the time to review Carman Ford. We are happy to have you as a member of the Carman Ford Lincoln customer famiy. Enjoy your new to you ride. Carman...Driven by the Best!

April 28, 2025

Dealership Rating

Employee Rating

Amazing experience with Scott ! Professional, personable , and knowledgeable! We left the dealership very happy with our new car ! Ty, Scott .P. :) Professional, personable , and knowledgeable! We left the dealership very happy with our new car ! Ty, Scott .P. :) More

by hfrances88

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Todd Brabender, Scott Ponsell

Report | Print

Apr 29, 2025 -

Carman Ford Lincoln responded

Thank you for the great comments and 5 star review. We appreciate you taking the time to review Carman Lincoln. We are thrilled to have you as a member of the Carman Ford Lincoln customer famiy. Enjoy your new Ford. Carman...Driven by the Best!

April 10, 2025

Dealership Rating

Employee Rating

Great experience working with Scott on a 2024 Maverick purchase. He was knowledgeable and helpful in making the deal and I would recommend him to anyone looking to buy a vehicle from Carman Ford purchase. He was knowledgeable and helpful in making the deal and I would recommend him to anyone looking to buy a vehicle from Carman Ford More

by Dstone2175

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Scott Ponsell, Vincent Grimaldi

Report | Print

Apr 10, 2025 -

Carman Ford Lincoln responded

Thank you for the wonderful comments and 5 star review. We appreciate you taking the time to review Carman Ford Lincoln. Enjoy your new Ford Maverick. Carman...Driven by the Best!

April 06, 2025

Dealership Rating

Employee Rating

Wonderful dealerships to work with and Dan was fantastic and went above and beyond in customer service and care and communication! and went above and beyond in customer service and care and communication! More

by K_H

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dan Shine

Report | Print

Apr 06, 2025 -

Carman Ford Lincoln responded

Thank you for the awesome comments and 4/5 star review. We appreciate you taking the time to review Carman Lincoln. We are happy to have you as a member of the Carman Lincoln customer family. Carman...Driven by the Best!

December 01, 2024

Dealership Rating

Employee Rating

Phenomenal experience at Carman Ford. Vince & Dan were incredibly helpful every step of the way. Great experience. Vince & Dan were incredibly helpful every step of the way. Great experience. More

by rkilpatrick00

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Larry Giacchino, Joe Giacchino, Dan Giacchino, Brian Giacchino, Vincent Grimaldi

Report | Print

Dec 01, 2024 -

Carman Ford Lincoln responded

Ryan, Thanks for your review of your experience. We appreciate you coming down from Pa to purchase your Nrw Truck. Best of luck. And, if you need pickup and delivery for service maintenance just let us know at any time.

September 17, 2024

Dealership Rating

Employee Rating

I can’t say enough about Carman Lincoln. John MacDonald worked with me and he was the perfect combination of informative and friendly. I’m from NJ and it was just such a pleasant experience John MacDonald worked with me and he was the perfect combination of informative and friendly. I’m from NJ and it was just such a pleasant experience from beginning to end - everyone was so incredibly helpful and not pushy whatsoever. Highly recommend Carman lincoln and John MacDonald! More

by Mranger48

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian Giacchino, John MacDonald

Report | Print

Sep 18, 2024 -

Carman Ford Lincoln responded

Thank you for the awesome comments and 5 star review. We appreciate you taking the time to review Carman Lincoln. We are happy that you are a member of the Carman Lincoln customer family. Enjoy your new Lincoln. Carman...Driven by the Best!

August 15, 2024

Dealership Rating

Employee Rating

Extremely positive group of people that made the experience of buying a new car extremely seamless. Wish they could have worked a bit better on pricing, but they did what they could and overall I am experience of buying a new car extremely seamless. Wish they could have worked a bit better on pricing, but they did what they could and overall I am a satisfied customer. More

by bchin718

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dan Giacchino, Scott Ponsell

Report | Print

Aug 15, 2024 -

Carman Ford Lincoln responded

Thank you for the wonderful comments and 4/5 star review. We appreciate you takng the time to review Carman Lincoln. We are glad to have you as a member of the Carman customer family. Enjoy your new Lincoln. Carman...Driven by the Best!

July 12, 2024

Dealership Rating

Employee Rating

From the second I walked in to my driving off with my new vehicle I felt like everyone at Carman Ford Lincoln wanted me to get the car I wanted at the best deal possible! I never felt rushed or pushed aside! vehicle I felt like everyone at Carman Ford Lincoln wanted me to get the car I wanted at the best deal possible! I never felt rushed or pushed aside! Everyone was friendly and willing to help! I’d suggest everyone head there to make your next purchase! More

by Cleopatra.cornish

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dan Shine, Frank Azan, Greg Carraway-Futch, John MacDonald

Report | Print

Jul 12, 2024 -

Carman Ford Lincoln responded

Thank you Cleopatra for the incredible comments and 5 star review. We appreciate you taking the time to review Carman Ford Lincoln. We are excited to have you as a member of the Carman Ford Lincoln customer family. Enjoy your new Lincoln. Carman...Driven by the Best!

June 19, 2024

Dealership Rating

Employee Rating

Easy, efficient, honest during the entire process. Best customer service! All dealerships should be this great! Best customer service! All dealerships should be this great! More

by Nick_ac14

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dan Giacchino, Vincent Grimaldi

Report | Print

Jun 19, 2024 -

Carman Ford Lincoln responded

Thank you Nick for the kind comments and 5 star review. We appreciate you taking the time to review Carman Ford. We are glad to have you as a member of the Carman Ford customer family. Enjoy your new Ford. Carman...Driven by the Best!

May 12, 2024

Dealership Rating

Employee Rating

Very accommodating, friendly staff. I appreciate that the salesmen were not pushy at all. I am so happy about my decision to by a navigator. I will highly recommend this team!! I appreciate that the salesmen were not pushy at all. I am so happy about my decision to by a navigator. I will highly recommend this team!! More

by Images8186

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John MacDonald, Eylem Gokdemir

Report | Print

May 12, 2024 -

Carman Ford Lincoln responded

Thank you for the wonderful comments and 5 star review. We appreciate you taking the time to review Carman Ford Lincoln. We are excited to have you as a member of the Carman Ford Lincoln customer family. Enjoy your new Lincoln. Carman...Driven by the Best!

Had a great experience?
Spread the word.

By referring an employee you worked with, you agree to share your email address with this dealership so they can contact you should you qualify for their referral bonus. Qualifications for referral bonuses vary by dealer.

Robert Hepner

Ford Business Manager

Carman Ford Lincoln

263 Reviews of Robert Hepner

Had a great experience?Spread the word.

Had a great experience?
Spread the word.