Robert Hepner | Page 26
Ford Business Manager
Carman Ford Lincoln
193 S DuPont Highway
New Castle, DE 19720
Over 25 years in the automotive industry. I care about my clients and what to make their experience the best they have ever had. I served my country for 9 years in the Navy and I am very proud to have served. I have 6 kids and 8 grandkids and a wonderful Wife (Sol) that I love dearly. Love to fish and spend time with the family are two of my favorite things to do.
Read moreDealership Experience
13 yrs, 8 mos
295 Reviews
Write a Review295 Reviews of Robert Hepner
September 24, 2015
A New Beginning with F"ORD! I was sooo upset whe my old car was totalled in August - but a trip to Carman Ford and meeting Eric Aroyyo led to a new beginning for me. He was so h I was sooo upset whe my old car was totalled in August - but a trip to Carman Ford and meeting Eric Aroyyo led to a new beginning for me. He was so helpful ( indeed so were all of the carman employees with whom I came during several visits. My questions were quickly answered, options and desirable features, demonstrated as w searchd for the exact model to fit my needs, budget d dreass! Now I am the proud and happy owner of a 2015 Fiesta........and feel confident that Eric and Carman Ford will to there to answer any ew questions , as well as, care for the maitnance of my dream vehicle! Thanks so very much for all of the help! More
Other Employees Tagged: Bob Karan, Unfortunately I do not have all of the names, but everyone of them took time to learn my ned and direct me to the correct perso and/or location.
September 15, 2015
Excellent service, friendly and helpful employees I have been a proud Ford customer for nearly 25 years. I recently moved to Delaware and visited Carman Ford Lincoln for the first time on 9/12/2015 a I have been a proud Ford customer for nearly 25 years. I recently moved to Delaware and visited Carman Ford Lincoln for the first time on 9/12/2015 and because of the service I received and the high caliber of the employees I encountered, I immediately became a proud Carman Ford customer, too, that very same day. More
Other Employees Tagged: Todd Brabender, Greg Grimaldi
September 03, 2015
Wonderful! We had a wonderful visit with all of the great people of Carman Ford! Greg and his team were wonderful and got my husband and I a great deal! We had a wonderful visit with all of the great people of Carman Ford! Greg and his team were wonderful and got my husband and I a great deal! More
Other Employees Tagged: Todd Brabender, Greg Grimaldi
August 31, 2015
Don't trust them! Don't trust this dealership! They will try to deceive you every chance they get. Double check your Finance paper work. The Finance Manager will try to Don't trust this dealership! They will try to deceive you every chance they get. Double check your Finance paper work. The Finance Manager will try to rush you through it so you don,t ask questions.They charged me $190 in admin fees to do a registration that was only good for 1 month. They also told me my car was equipped with SYNC when it is not. They operate trying to use high pressure sales tactics. Don't put yourself through this headache. More
August 20, 2015
Tenika Wright Carman Ford was the LAST place I'd think to come because of my financial situation and credit history. However, a friend of mine told me to go there Carman Ford was the LAST place I'd think to come because of my financial situation and credit history. However, a friend of mine told me to go there and ask for Jordan but i was unable to make it at that time. I went the next morning but Jordan wasn't there so he got me connected with Mike Edmunds. Long story short, after about 6 hours negotiating with the bank and test driving a couple of cars, i drove off in a 2012 Ford Fusion and got a GREAT warranty added on! I can't thank God, Todd and Bob enough for all that they had done for me because i know it was a hassle trying to get me into a car. Special thanks to Mike as well for being so patient and kind throughout the day. I can see why Mt grandparents still deal with Carman Ford after 30+ years! More
Other Employees Tagged: Todd Brabender , Mike Edmunds
August 01, 2015
Very reliable and great customer service. I Couldn't have asked for better customer service. They found me a very reliable car well within my budget that I absolutely loved. My main worry was I Couldn't have asked for better customer service. They found me a very reliable car well within my budget that I absolutely loved. My main worry was not being able to find something in my budget but I couldn't of asked for a better deal than the one I received. More
Other Employees Tagged: Nick Messer
July 31, 2015
They were patient,willing to work with me and very helpful. They were helpful to me about the decision making on buying a car.Explaing in detail any question that I had also helping me with financing of the car They were helpful to me about the decision making on buying a car.Explaing in detail any question that I had also helping me with financing of the car would recommend the dealership to any one looking to buy. More
Other Employees Tagged: Greg Carraway-Futch
July 27, 2015
Very Positive Experience This was the best car buying experience I have ever had. John Brooking was so helpful and accommodating. He showed me all my options and got me the This was the best car buying experience I have ever had. John Brooking was so helpful and accommodating. He showed me all my options and got me the car I wanted for the amount I was comfortable spending. More
Other Employees Tagged: John Brooking
July 07, 2015
It was awesom and painless I was looking to replace an SUV that I owned had visited other dealers, but they were not pleasant. When my fiancée and I arrived on the lot, Gary wa I was looking to replace an SUV that I owned had visited other dealers, but they were not pleasant. When my fiancée and I arrived on the lot, Gary was there in seconds. He noticed that a Ford Mustang had caught our eye. He knew the information and was able to tell all about the car. We didn't buy that one, but purchased another Ford Mustang. All the staff at Carman Ford Lincoln, were very nice to us. They helped me with the financing and we left that day with smiles. I would highly recommend Gary and the staff at this dealership. Cyndy More
Other Employees Tagged: Gary Santoro
June 19, 2015
My experience at Carman Lincoln was exceptional. My salesman Scott was very helpful .It was my first time dealing with Carman Ford Lincoln and I would recommend this dealership to everyone who is loo My salesman Scott was very helpful .It was my first time dealing with Carman Ford Lincoln and I would recommend this dealership to everyone who is looking for a hassel free experience.Scott knew what I was looking for and went over and above to make it happen. I am very pleased with my new Lincoln MKC . More
Other Employees Tagged: Frank Azan , Scott Henning

