Robert Johnson | Page 2

Thank you for all the help on getting a new car for my daughter and grandkids they are all very happy daughter and grandkids they are all very happy More

by BIGDOGLOU39 Verified Customer Verified Customer

Report | Print

The car purchased from family Kia was a great Bargain. The customer service however was so Bland.. I’m HUGE on customer service… I was lead to believe I was gonna be meeting DESTINY the rep I’d been emai The customer service however was so Bland.. I’m HUGE on customer service… I was lead to believe I was gonna be meeting DESTINY the rep I’d been emailing and texting… She texted me 15minutes before 430pm appt to say she’s excited to meet me. Once I got there 5mins late I was told she’s gone for the day. So a guy would be helping me..(I NEVER GOT HIS NAME SO IM ASSUMING HES L ONE OF THE THE NAMES MENTIONED IN THE SURVEY. I was left in the office about 15-20mins while he went and got the car, there was never a sorry for your wait or nothing to the point I left and got in my car to leave. When I got to the road I saw him pull to the front with the car (because I truly needed this car for my daughter I turned around) you can tell he didn’t care that I pulled off (I don’t think they thought I was gonna really buy, but I did) when I asked questions about the car his answer were so empty(he even shrugged his shoulders when asked are there any mechanical issues). So with his it was just a cold sale…. The financial guy was very warm, he held a conversation, even did a few jokes. I don’t remember his name but he did atleast introduce himself. No one in the TRAILER greeted me, the other car companies I went to OVER GREETED ME (everyone). So yes the car was a good bargain but the customer service was EMPTY I WONT SAY BAD BECAUSE I WASNT MISTREATED.. I just ALSO WASNT treated. The two mechanics outside the trailer did say goodbye. That’s it, that’s all! I think I was a book judged by its cover… I actually wanted to purchase two cars, even after I expressed it the sales guy didn’t try to offer me anything to look at. More

by shanasmith813 Verified Customer Verified Customer

Report | Print

From my initial purchase 6 months ago to my first service appointment this week, everything has been easy, efficient, professional, and respectful. appointment this week, everything has been easy, efficient, professional, and respectful. More

by terranmcg Verified Customer Verified Customer

Report | Print

This is the second new Kia I purchase from this dealer. This experience was as great as my first. This experience was as great as my first. More

by jlbgv Verified Customer Verified Customer

Report | Print

My experience with Family Kia of St. Augustine was amazing! My Sales Rep Rojo was professional and he listened to my needs in what I wanted and needed in a vehicle!! No pressure❗️❗️ Dou Augustine was amazing! My Sales Rep Rojo was professional and he listened to my needs in what I wanted and needed in a vehicle!! No pressure❗️❗️ Doug in Finance guided and advised me through the documents and answered all my questions. I left in such a calm, confident , yet excited attitude knowing that I had purchased my vehicle from the right Dealership!’ Thank you Family Kia of St, Augustine, FL. I truly recommend them for your next purchase ❗️ More

Report | Print

Robert was great to work with. I would recommend him to my friends and family! I would recommend him to my friends and family! More

by laurahall0626 Verified Customer Verified Customer

Report | Print

Great buying experience , I got the car i wanted at a price I was comfortable with. price I was comfortable with. More

by calebfortney86 Verified Customer Verified Customer

Report | Print

Good work ended up with a perfect vehicle in a color combination I love. THANKS combination I love. THANKS More

by jnorris202419 Verified Customer Verified Customer

Report | Print

It was the easiest experience I’ve ever had buying a car! Very personable and very good people Very personable and very good people More

by wroskosky Verified Customer Verified Customer

Report | Print

Very easy to deal with. Car was delivered as requested by Robert Johnson. He is very helpful and took time to go over any possible changes to the car. Unfortunately they d Car was delivered as requested by Robert Johnson. He is very helpful and took time to go over any possible changes to the car. Unfortunately they did not deliver the original window sticker for the car but we were assured that it would be sent to us. More

by fckamins Verified Customer Verified Customer

Report | Print