Robert Johnson | Page 11

When I first arrived I was greeted in a friendly and timely manner. The waiting room is clean and comfortable. timely manner. The waiting room is clean and comfortable. More

by cturner0921 Verified Customer Verified Customer

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I am completely satisfied with the service advisor, but am not satisfied with southern ford and the service department since southern took ownership. I bought my vehicle from Hall and received free state am not satisfied with southern ford and the service department since southern took ownership. I bought my vehicle from Hall and received free state inspections. Last August southern honored that free inspection but this year did not without any notification. Also I always get the works when I get my oil changes. February of 2025 when I got the works they did not top off my fluids. I am paying for a service that I did not receive. Also in August of 2024 my rear break pads were posted at a 5. In February of 2025 they were posted at a 7 and when I just brought my car in for service in August 30th they are a 4? Someone is not doing there job correctly or dropping the ball and cutting corners. The advisor listened to my concerns and was very helpful. More

by CHRISTINELYNN85 Verified Customer Verified Customer

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Service was done quickly. Everyone was very nice and accommodating. Always am pleased with southern ford. Everyone was very nice and accommodating. Always am pleased with southern ford. More

by steffierose10 Verified Customer Verified Customer

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Sales team was great, service team did not. meet expectations. Service was slow and I could not contact them to check on status of my vehicle. Called 3 times with no answer. They then called to meet expectations. Service was slow and I could not contact them to check on status of my vehicle. Called 3 times with no answer. They then called to pick up my vehicle 5 minutes before closing. More

by bone_loader Verified Customer Verified Customer

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Very poor communication! Car was in the shop for a week and I had to keep calling for updates. Wrong part ordered, mechanic working on another car so it will be another day Car was in the shop for a week and I had to keep calling for updates. Wrong part ordered, mechanic working on another car so it will be another day or two. More

by rscottlauder Verified Customer Verified Customer

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He is very personable and dedicated to provide to service .i stay where I get good service . .i stay where I get good service . More

by Golfhack72 Verified Customer Verified Customer

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Completely satisfied with the service provided. Had trouble getting through to the service department but overall great job Had trouble getting through to the service department but overall great job More

by leroy.pierce1964 Verified Customer Verified Customer

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To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More

by larryourrealtor Verified Customer Verified Customer

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The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More

by Back2pback@gmail.com Verified Customer Verified Customer

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The customer service is awesome! The attentiveness to the customers needs our impressive. Keep up the great work! The attentiveness to the customers needs our impressive. Keep up the great work! More

by COZMENT Verified Customer Verified Customer

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