Robert Johnson | Page 12

Overall everything went very well as usual from start to finish. Great customer service and postive attitudes! finish. Great customer service and postive attitudes! More

by Shakeema patterson Verified Customer Verified Customer

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My car alignment was done quickly. The price was exactly as quoted and I appreciate that. The price was exactly as quoted and I appreciate that. More

by CECELIAG0 Verified Customer Verified Customer

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When I picked up my truck, it appeared the tires had not been rotated. The oil change light was not reset. Upon first glance, it did not appear that the truck had been touched. I asked for them to top off t been rotated. The oil change light was not reset. Upon first glance, it did not appear that the truck had been touched. I asked for them to top off the tire pressure in my tires, and that was not done. I knew the oil change was done when I looked at my front fender and there was oil spillage on my paint. When I pulled back into the dealer, I waited an hour for a small nail to be pulled from the tire which did not require patching. If I did not have the service contract, I would not be back to have my truck serviced at this shop. More

by trevorcaccetta Verified Customer Verified Customer

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Friendly staff. Prompt service. Took the extra step to notify me that my tags had expired. Prompt service. Took the extra step to notify me that my tags had expired. More

by MSCARLA1922 Verified Customer Verified Customer

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I really liked how they treated me. I'm definitely going back for my next Chevrolet oil change. I'm definitely going back for my next Chevrolet oil change. More

by mariela Verified Customer Verified Customer

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Had a good experience from start to finish. Highly recommend not forcing customers to write a review after giving a 5 star. Highly recommend not forcing customers to write a review after giving a 5 star. More

by michele.langley71 Verified Customer Verified Customer

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I appreciate the service completed, We had to commit to a repair over a holiday weekend. With no loaner cars available and my wife still having to go to work, we were stuck spending $600 for a rental car. repair over a holiday weekend. With no loaner cars available and my wife still having to go to work, we were stuck spending $600 for a rental car. My gripe is with ford. Seriously. Build a more reliable vehicle. More

by M Jensen Verified Customer Verified Customer

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I don’t know who Robert Johnson is. The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same pro The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same problem, a leaking rear differential, and as frustrating as it has been that we can’t seem to get this fixed, the more frustrating part is that no one will ever answer the phone in the service department. I’ve called so many times and never get anyone to answer the phone. I leave messages on the message service and no one ever returns my calls. The only way I can ever get through to the service department is to call the sales department and ask someone from sales to go back to the service department and put me in touch with someone. Yet, every time I walk into the service department there are at least 2 people, if not more behind the desk. I don’t understand why no one can ever answer the phone in the service department to give customers an update on average vehicle they’ve had for several days. More

by Joecroswait Verified Customer Verified Customer

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No problem getting a service appointment Friendly service from start to finish. Haven't had any type of issues while using Southern Ford for our Kia from start to finish. Haven't had any type of issues while using Southern Ford for our Kia More

by alainagbyrd Verified Customer Verified Customer

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Great team service! !we’ll be back thank to everyone , hope to make next purchase there !we’ll be back thank to everyone , hope to make next purchase there More

by Kevinhodnett65 Verified Customer Verified Customer

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