Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson | Page 12

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

Contact Me
4.6
187 Reviews
4.6

187 Reviews

Write a Review

187 Reviews of Robert Johnson

October 30, 2025

Dealership Rating
Employee Rating

She was very professional with the way she handled herself and ask the questions answer the questions that we had and came out to check on us More

by kathywiseman01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

October 28, 2025

Dealership Rating
Employee Rating

It’s always a breeze getting my Ford F-150 serviced here. From setting up the appointment on-line, to the video updates while I’m in the waiting room to the great customer service provided by the service adv More

by gidupp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 26, 2025

Dealership Rating
Employee Rating

Rob was pleasant and informative on all suggested service aspects. He helped me understand what was necessary and what could wait. More

by p1nkacc0rd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 24, 2025

Dealership Rating
Employee Rating

Southern Ford did a wonderful job in a very timely manner and I am very pleased with the job and will go back when I need additional service! More

by tedamauch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

October 21, 2025

Dealership Rating
Employee Rating

Had an appointment at 9:30 nothing was said to me until 4:55pm until I called and the results were I needed a door handle to bring it in another day !!! People need their vehicle not to sit in your store a More

by strataspainting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 19, 2025

Dealership Rating
Employee Rating

The dealership was clean and very friendly. Our service adviser was knowledgeable about the services that were needed. More

by SHEPPARDTERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 15, 2025

Dealership Rating
Employee Rating

Always a great experience don't trust anyone else with our vehicles Always professional and prompt More

by Erikacalistro1969
Recommend Dealer
Yes

Other Employees Tagged: ROBERT JOHNSON

October 15, 2025

Dealership Rating
Employee Rating

Everything went as planned - but this the level of service and respect I expect and am accustomed to receiving. More

by steve_g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 14, 2025

Dealership Rating
Employee Rating

Robert went out of his way to find a solution that would allow me to get my truck repaired without having to miss work. Additionally, when noticing the part was on back order, he located and retrieved the p More

by MARK_SEAL62
Recommend Dealer
Yes

Other Employees Tagged: ROBERT JOHNSON

October 13, 2025

Dealership Rating
Employee Rating

Robert is Top Notch! He went above and beyond in getting our repair resolved. Everyone else we spoke to gave us excuses. More

by mikestaples54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones

...
12
...

Dealership Inventory (368 Vehicles)

used 2025 Ford Explorer car, priced at $40,634
2025 Ford Explorer
used
Black Metallic exterior
Automatic
Four-wheel Drive
used 2020 Ram 1500 car, priced at $28,116
2020 Ram 1500
used
Diamond Black exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $44,117
2026 Ford Explorer
new
Gray exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $42,509
2026 Ford Explorer
new
Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $38,342
2026 Ford Explorer
new
Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Maverick car, priced at $39,340
2026 Ford Maverick
new
Gray Metallic exterior
Automatic
All-wheel Drive