Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson | Page 13

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.5
166 Reviews
4.5

166 Reviews

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166 Reviews of Robert Johnson

August 16, 2025

Dealership Rating
Employee Rating

Completely satisfied with the service provided. Had trouble getting through to the service department but overall great job More

by leroy.pierce1964
Recommend Dealer
Yes
Aug 19, 2025

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

August 16, 2025

Dealership Rating
Employee Rating

To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More

by larryourrealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , MATTHEW CARTER, Jeff Dobson, Joe Jensen, Kevin Phillips, JARED STARK, QUERIDA WILLIAMS

Aug 19, 2025

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 14, 2025

Dealership Rating
Employee Rating

The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More

by Back2pback@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

August 14, 2025

Dealership Rating
Employee Rating

The customer service is awesome! The attentiveness to the customers needs our impressive. Keep up the great work! More

by COZMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 12, 2025

Dealership Rating
Employee Rating

Overall everything went very well as usual from start to finish. Great customer service and postive attitudes! More

by Shakeema patterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones , QUERIDA WILLIAMS

Aug 13, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 07, 2025

Dealership Rating
Employee Rating

My car alignment was done quickly. The price was exactly as quoted and I appreciate that. More

by CECELIAG0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

Aug 13, 2025

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 04, 2025

Dealership Rating
Employee Rating

When I picked up my truck, it appeared the tires had not been rotated. The oil change light was not reset. Upon first glance, it did not appear that the truck had been touched. I asked for them to top off t More

by trevorcaccetta
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

August 03, 2025

Dealership Rating
Employee Rating

Friendly staff. Prompt service. Took the extra step to notify me that my tags had expired. More

by MSCARLA1922
Recommend Dealer
Yes

Other Employees Tagged: ROBERT JOHNSON

July 31, 2025

Dealership Rating
Employee Rating

I really liked how they treated me. I'm definitely going back for my next Chevrolet oil change. More

by mariela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , MATTHEW CARTER, Jeff Dobson, Kevin Phillips, QUERIDA WILLIAMS

July 26, 2025

Dealership Rating
Employee Rating

Had a good experience from start to finish. Highly recommend not forcing customers to write a review after giving a 5 star. More

by michele.langley71
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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