Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson | Page 13

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.5
152 Reviews
4.5

152 Reviews

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152 Reviews of Robert Johnson

July 16, 2025

Dealership Rating
Employee Rating

The service team went out of their way to make sure I was taken care of and even reached out to the sales team when there was an issue. Two thumbs up!! More

by rpaige73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 15, 2025

Dealership Rating
Employee Rating

Robert was very nice he spoke to me like I was a person not just so one that needs to help thank you for your time 🙏 More

by patsywhitley1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 12, 2025

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Employee Rating

I had a few bumps when buying my car; everything got figured out in the process was completed fairly smoothly. I've had trouble with the service on my vehicle since. The service department themselves ha More

by Jessicad048
Recommend Dealer
No

Other Employees Tagged: ROBERT JOHNSON

Jul 24, 2025

Southern Ford responded

Jessica. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

July 11, 2025

Dealership Rating
Employee Rating

Nice people. They always coffee and water. They make you feel comfortable. And very polite More

by Sailorwife2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 07, 2025

Dealership Rating
Employee Rating

Southern Ford is always reliable. Just speaking to the service department, they seem like more of a family than co-workers. You can tell they love what they do and that shows in their More

by viatris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 03, 2025

Dealership Rating
Employee Rating

Always been nice when I go for Service and always have a smile and get me out quickly More

by JERAINEY1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , MATTHEW CARTER, Jeff Dobson, JOSEPH HOBLEY, Joe Jensen, JARED STARK, QUERIDA WILLIAMS

Jul 10, 2025

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 28, 2025

Dealership Rating
Employee Rating

The fact that you don't do recalls on Saturdays should be more evident on your website. I never got an all done text, guess it had never sent, but did get the survey so I called to see if it was ready. Servi More

by HANNAALVESTEFFER
Recommend Dealer
Yes

Other Employees Tagged: ROBERT JOHNSON

June 25, 2025

Dealership Rating
Employee Rating

N/a 15 wononords humidity no one has ever done that before and after pictures More

by KRAYSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS

June 22, 2025

Dealership Rating
Employee Rating

Scheduled appointment online same-day. They were able to complete service as requested. Service took longer than other dealerships we’ve used, but they got the job done. Only issue was the More

by Armych1023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 20, 2025

Dealership Rating
Employee Rating

Great service, thank you very much for you assistance with my 2018 Ford Raptor . Thank you More

by scott.james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

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