Robert Johnson | Page 14
Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
139 Reviews
Write a Review139 Reviews of Robert Johnson
May 11, 2025
What I need was done in a good manner and they call when they were done they were done More
Other Employees Tagged: Amber Johnson , SAM BELL, Jake Lynch, ROBERT MUIR
May 09, 2025
I’m very pleased with the service work done to my F150 at Southern Ford. The service director Jeff Dobson was very helpful and explained the work to me. He also gave me a very fair price and also a loaner ve Southern Ford. The service director Jeff Dobson was very helpful and explained the work to me. He also gave me a very fair price and also a loaner vehicle so that I was able to go to work while my service was performed. More
Other Employees Tagged: Stephanie Spangler , Jeff Dobson
May 01, 2025
They took care of business with just a few minor challenges. Good customer service. They also provided transportation when my service was completed challenges. Good customer service. They also provided transportation when my service was completed More
Other Employees Tagged: ROBERT JOHNSON
May 01, 2025
Rep went above and beyond to listen. He researched and worked with the team to address my concern. It wasn't the perfect solution but was acceptable to me at a fair price. Robert was gre He researched and worked with the team to address my concern. It wasn't the perfect solution but was acceptable to me at a fair price. Robert was great! More
Other Employees Tagged: ROBERT JOHNSON
April 25, 2025
The service person seemed disorganized. I called to check on my car and was told it was ready for pickup. When I arrived the manager discovered he was looking at wrong car and mine had not I called to check on my car and was told it was ready for pickup. When I arrived the manager discovered he was looking at wrong car and mine had not even been touched. It was late in day so I took it and left. Went to another facility where the error code revealed I needed to replace the canister purge valve. Southern replaced that a month ago. 2 weeks ago the check engine light came back on. Brought car in again and was told computer was cleared of code. Then Tuesday light came back on. This prompted my visit yesterday. The new facility checked the code and it still showed canister purge valve needs replacement or the code needs to be cleared. More
March 20, 2025
I have been truly pleased with every aspect of my dealings with Southern Ford. I tell folks if they have worries about the car buying experience they will find a welcoming atmosphere at Sourhern dealings with Southern Ford. I tell folks if they have worries about the car buying experience they will find a welcoming atmosphere at Sourhern More
Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , JON CONWAY, Jeff Dobson, EDWIN WARREN, QUERIDA WILLIAMS

