Robert Johnson | Page 14

I appreciate the service completed, We had to commit to a repair over a holiday weekend. With no loaner cars available and my wife still having to go to work, we were stuck spending $600 for a rental car. repair over a holiday weekend. With no loaner cars available and my wife still having to go to work, we were stuck spending $600 for a rental car. My gripe is with ford. Seriously. Build a more reliable vehicle. More

by M Jensen Verified Customer Verified Customer

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I don’t know who Robert Johnson is. The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same pro The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same problem, a leaking rear differential, and as frustrating as it has been that we can’t seem to get this fixed, the more frustrating part is that no one will ever answer the phone in the service department. I’ve called so many times and never get anyone to answer the phone. I leave messages on the message service and no one ever returns my calls. The only way I can ever get through to the service department is to call the sales department and ask someone from sales to go back to the service department and put me in touch with someone. Yet, every time I walk into the service department there are at least 2 people, if not more behind the desk. I don’t understand why no one can ever answer the phone in the service department to give customers an update on average vehicle they’ve had for several days. More

by Joecroswait Verified Customer Verified Customer

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No problem getting a service appointment Friendly service from start to finish. Haven't had any type of issues while using Southern Ford for our Kia from start to finish. Haven't had any type of issues while using Southern Ford for our Kia More

by alainagbyrd Verified Customer Verified Customer

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Great team service! !we’ll be back thank to everyone , hope to make next purchase there !we’ll be back thank to everyone , hope to make next purchase there More

by Kevinhodnett65 Verified Customer Verified Customer

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The service team went out of their way to make sure I was taken care of and even reached out to the sales team when there was an issue. Two thumbs up!! taken care of and even reached out to the sales team when there was an issue. Two thumbs up!! More

by rpaige73 Verified Customer Verified Customer

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Robert was very nice he spoke to me like I was a person not just so one that needs to help thank you for your time 🙏 not just so one that needs to help thank you for your time 🙏 More

by patsywhitley1953 Verified Customer Verified Customer

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I had a few bumps when buying my car; everything got figured out in the process was completed fairly smoothly. I've had trouble with the service on my vehicle since. The service department themselves ha figured out in the process was completed fairly smoothly. I've had trouble with the service on my vehicle since. The service department themselves have been wonderful, but I'm having trouble with the sales department returning phone calls. More

by Jessicad048 Verified Customer Verified Customer

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Nice people. They always coffee and water. They make you feel comfortable. And very polite They always coffee and water. They make you feel comfortable. And very polite More

by Sailorwife2 Verified Customer Verified Customer

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Southern Ford is always reliable. Just speaking to the service department, they seem like more of a family than co-workers. You can tell they love what they do and that shows in their Just speaking to the service department, they seem like more of a family than co-workers. You can tell they love what they do and that shows in their service to the customer. More

by viatris Verified Customer Verified Customer

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Always been nice when I go for Service and always have a smile and get me out quickly smile and get me out quickly More

by JERAINEY1962 Verified Customer Verified Customer

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