Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson | Page 15

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

Contact Me
4.5
166 Reviews
4.5

166 Reviews

Write a Review

166 Reviews of Robert Johnson

June 28, 2025

Dealership Rating
Employee Rating

The fact that you don't do recalls on Saturdays should be more evident on your website. I never got an all done text, guess it had never sent, but did get the survey so I called to see if it was ready. Servi More

by HANNAALVESTEFFER
Recommend Dealer
Yes

Other Employees Tagged: ROBERT JOHNSON

June 25, 2025

Dealership Rating
Employee Rating

N/a 15 wononords humidity no one has ever done that before and after pictures More

by KRAYSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS

June 22, 2025

Dealership Rating
Employee Rating

Scheduled appointment online same-day. They were able to complete service as requested. Service took longer than other dealerships we’ve used, but they got the job done. Only issue was the More

by Armych1023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 20, 2025

Dealership Rating
Employee Rating

Great service, thank you very much for you assistance with my 2018 Ford Raptor . Thank you More

by scott.james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

June 18, 2025

Dealership Rating
Employee Rating

I don’t know much about this dealership. I was a regular customer a Hall Ford before it became Southern Ford. I see a few familiar faces and a lot of new ones. The dealership is good, I just More

by Carrian83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , MATTHEW CARTER, JOSEPH HOBLEY

Jun 18, 2025

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

June 16, 2025

Dealership Rating
Employee Rating

Mrs. Stephanie Spangler was absolutely amazing. She provided an estimate and was able to get me scheduled as early as 2 weeks. The wait time was almost spot on and she was very attentive. By far one of More

by mariahjeynae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , MATTHEW CARTER, Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS

Jun 18, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 14, 2025

Dealership Rating
Employee Rating

I’m so happy with the customer service I’m experiencing with Southern Ford..Elated to be honest …I look forward to what’s to come with future purchases and other options afforded to me and my family from S More

by BERNARDMOYLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler , MATTHEW CARTER, Jeff Dobson, JOSEPH HOBLEY, QUERIDA WILLIAMS

Jun 18, 2025

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 11, 2025

Dealership Rating
Employee Rating

Great service provided as usual however my Service Rep Mr. C is no longer employed with your company, and I am not very pleased about that. More

by JJay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2025

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

June 01, 2025

Dealership Rating
Employee Rating

My first appointment with Mr. Johnson. He was very helpful with this appointment in a timely manner, and also with a follow up appointment on June 4th. More

by TBONE48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 30, 2025

Dealership Rating
Employee Rating

If you want anything done in a timely manner do not use this dealership. I went in to have a state inspection done and was greeted with a host of service personnel that wanted nothing to do with helping a More

by John1744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Dealership Inventory (396 Vehicles)

new 2026 Ford Expedition Max car, priced at $84,522
2026 Ford Expedition Max
new
Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Maverick car, priced at $30,694
2026 Ford Maverick
new
White Metallic exterior
Automatic
All-wheel Drive
new 2026 Ford F-150 car, priced at $65,785
2026 Ford F-150
new
Black Metallic exterior
Automatic
Four-wheel Drive
new 2025 Ford Bronco car, priced at $54,040
2025 Ford Bronco
new
Green Metallic exterior
Automatic
Four-wheel Drive
used 2024 Ford Expedition Max car, priced at $43,948
2024 Ford Expedition Max
used
Iconic Silver Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $43,409
2026 Ford Explorer
new
Black Metallic exterior
Automatic
Four-wheel Drive