Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson | Page 3

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.6
187 Reviews
4.6

187 Reviews

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187 Reviews of Robert Johnson

June 01, 2026

Dealership Rating
Employee Rating

Appointment was on time and Robert keep me informed during the repair. I was able to pick up the car on time and paid the quoted price. Robert and team did a great job More

by cfgrubbs09
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

Jun 10, 2026

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 29, 2026

Dealership Rating
Employee Rating

Quick and easy service with great notifications and an excellent professional staff I will keep gong to Southern Ford to service my vehicles More

by krumanes
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

Jun 10, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 28, 2026

Dealership Rating
Employee Rating

My experience was good. When I dropped off my car for recall service they called an uber for me to get home and when it was done they called me an uber to my home to get bac More

by jnlbeatz
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

Jun 10, 2026

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

May 20, 2026

Dealership Rating
Employee Rating

They were so kind, timely, and explained everything. They also provided an UBER so that I could get to work! Thank you! More

by Keisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 19, 2026

Dealership Rating
Employee Rating

The folks there seem to be nice but communication is awful. The follow through is awful. Paid for an extended warranty and go to have tires rotated and wanted to charge to rotate the spare in. The craz More

by dawnee5688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 27, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 18, 2026

Dealership Rating
Employee Rating

Staff is always friendly. I always feel like I am getting good service at this dealership. More

by tluther1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 17, 2026

Dealership Rating
Employee Rating

My car service appointment was taken with good care. I will definetly recommend this place. More

by nagraj87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 16, 2026

Dealership Rating
Employee Rating

Excellent place for service! My new home for service and parts. Very friendly staff as well. More

by CAPRICORN_40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 16, 2026

Dealership Rating
Employee Rating

I am finding that Southern Ford keeps in the place the great standards that Hall Ford had perfected for years. Like a son following in the fathers footsteps, I hope to see Southern step further. More

by JJay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 16, 2026

Dealership Rating
Employee Rating

This was my first experience with Southern Ford and I am very pleased so far. Thank you for a kind and professional experience. More

by debrjon
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

May 27, 2026

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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