Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson | Page 3

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.6
139 Reviews
4.6

139 Reviews

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139 Reviews of Robert Johnson

February 27, 2026

Dealership Rating
Employee Rating

I had a car in for repairs, and I drove away in a different car. AND I been using your Ford dealership for about 30 years. More

by townsley2369
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

February 25, 2026

Dealership Rating
Employee Rating

They did a great job serving my car and the valet service was a nice service. More

by will1963Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 20, 2026

Dealership Rating
Employee Rating

Poor customer service. Repeated calls and texts for status updates on my vehicle were unanswered. Had to show up in person for answers and after asking for my car back was More

by KJE727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 03, 2026

Southern Ford responded

"KJE727" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 12, 2026

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Employee Rating

Nice guy I had a great service service at the service centers.i bought this car from them too.i love it More

by lasantr11
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

February 11, 2026

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Employee Rating

I was extremely pleased with the service I received from Robert at Southern Ford. The communication skills were on point, I liked the fact that I received a link showing me the details on services recommend More

by cathryn carlton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 06, 2026

Dealership Rating
Employee Rating

I've been dealing with Southern Ford all my life and I like it a lot I'll even tell my friends to go there More

by ernestwashington65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones, Eddie Marshall, Stephanie Spangler, Demetrius Alexander, Elijah Bobinger , Jeff Dobson, Kevin Phillips, Guy Stewart, Dustin Wagner

February 01, 2026

Dealership Rating
Employee Rating

I have always had a positive experience with Hall Ford/Southern since I moved to the area in 2018. Robert Johnson went over and above what I expected during my last visit. I appreciate his excellent More

by CYNDJEN
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

January 30, 2026

Dealership Rating
Employee Rating

Courteous, service completed in a timely manner Courteous and service completed in a timely manner. It was a pleasant experience. More

by Kgv6
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

January 29, 2026

Dealership Rating
Employee Rating

Picked our car up, did oil change and state inspection. Notified me of any concerns with out being pushy to have them done there and returned my car. Couldn’t ask for anything more! More

by ppotter1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 25, 2026

Dealership Rating
Employee Rating

It was perfect, and I look forward to visiting again. It was perfect, and I would love to visit again. Their service was excellent, and there's a lovely place to relax. More

by ismailibb1985
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

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