Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson | Page 2

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.5
152 Reviews
4.5

152 Reviews

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152 Reviews of Robert Johnson

April 21, 2026

Dealership Rating
Employee Rating

Fast and efficient. My experience was fast and efficient, Mr Johnson had me out sooner than I thought I was going to be. More

by MYCHAEL.2001
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

Apr 23, 2026

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 19, 2026

Dealership Rating
Employee Rating

Great service. Quick and reliable. Like that they dont try to sell unneeded services. Good job More

by PDOMON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 19, 2026

Dealership Rating
Employee Rating

I enjoyed the video of the service, even if I don't drive the car very often. More

by DAMON.JAMISON1
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

Apr 23, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 18, 2026

Dealership Rating
Employee Rating

Your team at these dealerships are very hospitable easy to talk to.I really enjoy your service every time I come so thanks for having me. More

by shortywhitaker58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 17, 2026

Dealership Rating
Employee Rating

The service department was hard to contact by phone to see if my car was ready. I had to call the sales desk and have them check. Other than that the service department was great. More

by awilding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2026

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

April 11, 2026

Dealership Rating
Employee Rating

It has been a very wonderful experience visiting the dealership for service. Front office and the technician staff were pleasant and every thing was to my expectations More

by Khamidmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 09, 2026

Dealership Rating
Employee Rating

This dealership is professional and knowledgeable, always explaining services clearly and answering my questions. Stephanie is a true asset, she follows up to ensure I’m satisfied, welcomes my questions, and More

by NMAUZONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 08, 2026

Dealership Rating
Employee Rating

Work done very well! Work done well in a very timely manner, will I waited! Many thanks! More

by tedamauch
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

April 05, 2026

Dealership Rating
Employee Rating

Came in for a routine oil change they did not check tire pressure. Had to turn around and come back to get it fixed. And then just realized today they did not check fluids because my windshield washer fluid More

by Jx4rogers
Recommend Dealer
No

Other Employees Tagged: Robert Johnson

Apr 23, 2026

Southern Ford responded

"Jx4rogers" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 28, 2026

Dealership Rating
Employee Rating

When I purchased my vehicle from Hall Ford, I had free inspections. Now, in addition to paying for the inspection, I had to pay a shop fee. That was disappointing. More

by MAJETTEJT
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

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