Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson | Page 2

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.6
187 Reviews
4.6

187 Reviews

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187 Reviews of Robert Johnson

June 11, 2026

Dealership Rating
Employee Rating

Quick and Fast! Extremely knowledgeable kept me informed through the appointment and let me know about my plan and i had things on it i could use! More

by samanthajustinger99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 10, 2026

Dealership Rating
Employee Rating

Great experience! Honest and did everything they were going to do. No issues! Would recommend to others. More

by RONNIE.JACOBSEN
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

Jun 17, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 09, 2026

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Employee Rating

Quick service. Professional environment and pleasant staff. Would highly recommend to friends and family. Great job! More

by DAVID.GOLDFARB
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Elijah Bobinger

Jun 10, 2026

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 08, 2026

Dealership Rating
Employee Rating

Disappointed with the service and team. Never get feedback from the dealership. I bring my vehicle in for service and the team never responds as to what is happening to my vehicle. This sam More

by mcnaire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 10, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 05, 2026

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Always has the parts that I need once ordered and picked up with a ok price range More

by fredrick.conley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2026

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 05, 2026

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Employee Rating

The interaction was pleasant, the recommendations were excellent and convincing, and the execution of the required work was completed well within the promised schedule. I was thoroughly satisfied. More

by christoph.leemann
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 10, 2026

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 05, 2026

Dealership Rating
Employee Rating

Again, Team Southern has provided exceptional service to me. Thanks to consistantly wowing me. Keep up the out standing service to me as well as all your custonmers. More

by JJay
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Conway

Jun 10, 2026

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 04, 2026

Dealership Rating
Employee Rating

Robert was very helpful . ..Robert was very friendly and explain everything thing to me well...I appreciate Robert and everything he has done for me More

by kbeezy8
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 10, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 02, 2026

Dealership Rating
Employee Rating

The Ford dealership on Jefferson Ave has taken care of all the maintenance work on the truck since the purchase of the vehicle and we've been very satisfied. More

by TURTLE007MC0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler

Jun 10, 2026

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 02, 2026

Dealership Rating
Employee Rating

Very professional , were ready for scheduled appointment, prepared to accept and service vehicle , fair pricing More

by drtwrld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones

Jun 10, 2026

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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