Robert Kirkwood
Robert Kirkwood at Certified Benz & Beemer
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Robert Kirkwood | Page 5

Product Specialist

Certified Benz & Beemer

6725 E McDowell Rd
Scottsdale, AZ 85257

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5.0
422 Reviews

Hello, My name is Robert Kirkwood. I am originally from Chicago, Il. I have my bachelors in Business Management and associates in Accounting. My favorite car is Lexus. I have been in the Business going on two years. I have a storied background in customer service, managing hotels for 10 plus years. Few years working directly with a President Secret Service team. On thing that sets me apart from other is I want each every customer to remember me and the amazing experience they had while in my company at the dealership. I want them to leave here knowing they are getting a very transparent and honest experience. Hopefully I can help you out soon.

Dealership Experience

6 yrs, 3 mos

Industry Experience

7 yrs, 7 mos

Languages Spoken

English English

5.0

422 Reviews

Write a Review

422 Reviews of Robert Kirkwood

August 28, 2023

Dealership Rating
Employee Rating

Robert was very helpful and had great follow up on any questions. He provided me with several options and information on all of the vehicles. More

by t3nelson
Sales Price Transparency
Recommend Dealer
Yes
Aug 29, 2023

Certified Benz & Beemer responded

Dear t3nelson: We strive to provide each of our customers with outstanding service and are so glad that you appreciated that from Robert. Thanks for your kind words and support. We look forward to providing you with another 5 Star experience on your next visit.

August 11, 2023

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Robert was providing us about excellent service, i was really happy about my new car thank you so much for your service More

by ddang6983
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 13, 2023

Certified Benz & Beemer responded

Dear ddang6983: You are very welcome and thanks for sharing how well you were treated by Robert. We really appreciate the opportunity to earn your business. We also hope you enjoy your BMW for years to come and keep CBB in mind should you need anything in the meantime.

August 07, 2023

Dealership Rating
Employee Rating

Amazing transaction sitting from home. Well organised and trust worthy. Robert has been a great help at every step to complete the transaction. THANK YOU More

by anwarmotan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dino De Luca , Steve Wade

Aug 08, 2023

Certified Benz & Beemer responded

Dear anwarmotan: You are very welcome and thank you for sharing how easy it was to purchase your vehicle on-line, It's great that Robert was so helpful every step of the way. Your kind words and support are greatly appreciated. Please let us know when we can ever assist you again.

July 07, 2023

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Employee Rating

Had a great experience buying with Robert. Great customer service and no hard sales xx. Answered questions straight up. Recommend starting here when looking for a Benz or Beamer. More

by drnickpoff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 09, 2023

Certified Benz & Beemer responded

Dear drmickpoff: We love 5 Star review! Thanks for sharing how well Robert treated you and that you would recommend others to start their search with CBB, We really appreciate your kind words and support. Please let us know when we can ever assist you again in the future.

June 27, 2023

Dealership Rating
Employee Rating

Great buying experience. Purchased a 2022 BMW 228i remotely and it was picked up yesterday exactly as described. Robert Kirkwood was outstanding throughout the process. Fairl More

by Jrseu71
Sales Price Transparency
Recommend Dealer
Yes
Jun 27, 2023

Certified Benz & Beemer responded

Dear Jrseau71: We cannot thank you enough for letting our customers know how well you were treated by Robert and the CBB team. We really appreciate your support as well as your strong recommendation of CBB to others. Please so not hesitate to let us know when we can ever assist you again.

June 25, 2023

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Employee Rating

Smooth service and process. Robert is patient and knowledgeable and friendly in the whole process. More

by angela20011
Sales Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Certified Benz & Beemer responded

Dear angela20011: We are delighted that Robert was so friendly and helpful with your recent Porsche purchase. Thanks for giving CBB the opportunity to earn your business. Please do not hesitate to let us know when we can ever assist you again.

June 25, 2023

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Employee Rating

Robert took great care of me and I never felt any pressure. I also talked with the sales manager who was kind and genuine. No macho aggressive sales folks at this dealership. They took the time and More

by Spencer from Mesa
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Mark Miller, Sara Al Taay

Jun 27, 2023

Certified Benz & Beemer responded

Dear Spencer from Mesa: We couldn't be happier that Robert and Mark made your purchase so easy for you and without any pressure, We are glad that you got a great deal on your trade too. Thanks for your very kind words and support. Please let us know when we can provide you with another 5 Star experience in the future.

June 20, 2023

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Employee Rating

The transaction took way to long. I was also delivered a $70 car that was absolutely empty of fuel. Ridiculous. With no servicing on my trade in 911 it was priced at $44k. I knew th More

by tom@parise.us
Sales Price Transparency
Recommend Dealer
No
Jun 30, 2023

Certified Benz & Beemer responded

Dear Tom: We were disappointed to read your review regarding your son's purchase of a BMW. It is certainly not our policy to have vehicles delivered empty of fuel. Subsequent to your bringing this to our attention, I promptly contacted you and offered to reimburse you the cost of a full tank of gas which we have forwarded to you. We are sorry you feel that you were not treated fairly on the trade-in of your 911--we use reliable sources such as Kelley Blue Book Instant Cash Offer to determine a vehicle's trade-in value. When you and I did speak, I expressed our apology for any inconvenience you or your son endured during the purchase and that we will strive to do better. Our ultimate aim is to provide a world-class experience for each and every one of our clients, and when we fall short of that, we take it seriously. If there is anything you need moving forward, please do not hesitate to contact me at any time. Sincerely, Dino DeLuca, General Manager

June 02, 2023

Dealership Rating
Employee Rating

Robert is exactly what you want from a salesman and Sara is very professional and easy to work with. I’m a salesman who appreciates the little things. More

by azbullpro
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jun 03, 2023

Certified Benz & Beemer responded

Dear azbullpro: As a salesman yourself, your positive feedback regarding Robert's customer service are especially meaningful. Thanks so much for choosing CBB and we hope to have the pleasure of working with you again.

May 22, 2023

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Employee Rating

Robert was very helpful through the process. He went over and beyond to send me a video and FaceTime, bc I'm in another state. He was knowledgeable about the vehicle as well. More

by claudine
Sales Price Transparency
Recommend Dealer
Yes
May 23, 2023

Certified Benz & Beemer responded

Dear Claudine: We love to hear from out out-of-state customers! Thanks for sharing that Robert went above-and-beyond in making your Mercedes purchase such a good one. We are grateful for your kind words and support. Please let us know when we can ever assist you again in the future.

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