Robert Kulp

I purchased a Jeep GC from Russ Darrow on the East Side of Madison. Great experience on my routine maintenance. Though after my experience in October 2025 with a repair that turned into an absolute cata of Madison. Great experience on my routine maintenance. Though after my experience in October 2025 with a repair that turned into an absolute catastrophe. Let me explain: The Jeep GC was dropped off for service on Friday(10th). They needed to order a part, and I should leave it at the dealership until fixed. The part did not come in as expected the following week. And it still didn't come in going into another week. When the part comes in finally, they call me on the 24th. Russ Darrow couldn't locate my Jeep and they discovered it was stolen from the dealership back on October 13th. Almost two weeks it was Gone and nobody knew. No apologies, nothing from the Russ Darrow Dealership, other than telling me to report it to my insurance. The dealership did end up paying my $250 deductible - but I'm still out significant money and stress from not having my vehicle for 6+ weeks. My vehicle was recovered by the police department, but as of Dec 27th it still hasn't been completely fixed. With no timetable for complete repair. FYI, I'm having a different facility repair my Jeep. Beware. More

by Ryan Verified Customer Verified Customer

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Good quality friendly customer service. Good beverages and snacks too for people who care for them! Good beverages and snacks too for people who care for them! More

by Meshach Verified Customer Verified Customer

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I have generally been very satisfied with both the sales and service staff. A special shout out to Rob Culp, the service dept manager. He's a real level headed guy. and service staff. A special shout out to Rob Culp, the service dept manager. He's a real level headed guy. More

by DJMURRAY1948 Verified Customer Verified Customer

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I truly enjoy visiting russ darrow, the staff are second to none. They care about me and taking care of my car. to none. They care about me and taking care of my car. More

by dirobcats01 Verified Customer Verified Customer

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Dealers very professional and the employees are friendly and are willing to answer any questions you have and are willing to answer any questions you have More

by THUMPER_53597 Verified Customer Verified Customer

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Easy to set up appointment for basic maintenance and repairs. Customer service is mediocre at that. Definitely needs improvement or workers who actually care repairs. Customer service is mediocre at that. Definitely needs improvement or workers who actually care More

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I bought a new vehicle a month ago from Russ Darrow. There have been a couple very minor and expected follow up items. Russ Darrow gave them top priority. White glove treatment, these guys are top notch There have been a couple very minor and expected follow up items. Russ Darrow gave them top priority. White glove treatment, these guys are top notch! More

by ATSNAUT Verified Customer Verified Customer

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Best customer service and made the experience not only simple but fun! I highly recommend this store. simple but fun! I highly recommend this store. More

by AMBERDEERY Verified Customer Verified Customer

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Very nice workers. and very clean. I really like it there every one is very friendly and very clean. I really like it there every one is very friendly More

by AngelMary Verified Customer Verified Customer

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came in for oil change and tire rotation, no appointment, but was out of here in less time than expected, very pleased but was out of here in less time than expected, very pleased More

by DADAD Verified Customer Verified Customer

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