Robert Lee

Eyo is a great salesmen. I really enjoyed the time he took and his friendly way. He is a REAL keeper I really enjoyed the time he took and his friendly way. He is a REAL keeper More

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EXCELLENT BUYING EXPERIENCE; SALESMAN WAS PATIENT, UNDERSTANDING, AND TOOK THE TIME TO EXPLAIN ALL THE DETAILS, AND FEATURES ON THE NEW VEHICLE; EASY TO SAY YES. UNDERSTANDING, AND TOOK THE TIME TO EXPLAIN ALL THE DETAILS, AND FEATURES ON THE NEW VEHICLE; EASY TO SAY YES. More

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Ken and his team were amazing helping me do a challenging trade. A huge shout out to Heritage Honda”s, Ken, Robert, and Nancy! Thank you for going the extra steps to make getting my new vehicle a reality! Yo trade. A huge shout out to Heritage Honda”s, Ken, Robert, and Nancy! Thank you for going the extra steps to make getting my new vehicle a reality! You deserve a 10 star rating. Thank you! More

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Transparent communication and active listening are critical behaviors that are key to an outstanding car-buying experience. Nick listened intently to my list of hard and soft requirements and tailored critical behaviors that are key to an outstanding car-buying experience. Nick listened intently to my list of hard and soft requirements and tailored the experience to those: he highlighted the features the different models had that met my requirements (and he led in with those). I’ve had multiple negative experiences with the salesperson honing in on feature that didn’t matter to me (I’m driving a minivan—I assure you I do not care about rim size and style). Not Nick. He didn’t attempt to highlight features that didn’t matter to me, tho he did mention key ones he felt might be of interest—and he constantly checked in with me to see if those mattered to me. Phenomenal experience. I will buy from him again and recommend him. More

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I recently purchased a new Honda CRV EX, and the entire experience was fantastic. My salesman, Ken Mercer, was knowledgeable and attentive, guiding me through the options without any pressure. He answered experience was fantastic. My salesman, Ken Mercer, was knowledgeable and attentive, guiding me through the options without any pressure. He answered all my questions and made sure I felt comfortable with my choice. The paperwork was straightforward, and I left feeling excited about my new car. I would highly recommend this dealership and Ken Mercer to anyone looking to purchase a new car. More

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I have bought several new vehicles over the years this was genuinely the worst experience I have had, the only redeeming quality was the salesman Austin. was genuinely the worst experience I have had, the only redeeming quality was the salesman Austin. More

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Kudos to Phill Stillman, GM for matching CarMax appraisal for buy back of my 2023 CRV last week (3/13/25). After unsuccessfully working with Phil's Store Manager who only wanted to offer me $2,000 less than for buy back of my 2023 CRV last week (3/13/25). After unsuccessfully working with Phil's Store Manager who only wanted to offer me $2,000 less than Car Max offer I had to elevate this issue to Phil who matched CarMax......Thank you Phil More

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Ken was outstanding! He was patient, listened to my needs, and worked diligently with Rob Lee to figure out a way forward regarding the finances to make everything work. He was patient, listened to my needs, and worked diligently with Rob Lee to figure out a way forward regarding the finances to make everything work. There was never any pressure from Ken, only sincerity and genuine willingness to help. I would absolutely recommend buying a vehicle from Ken and company! More

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From the salesperson to the financial side of this dealership, you won’t find a better and knowledgeable group of people. I believe this is my fifth vehicle I’ve purchased from Heritage Honda of Westm dealership, you won’t find a better and knowledgeable group of people. I believe this is my fifth vehicle I’ve purchased from Heritage Honda of Westminster and am just as happy as the first time! I highly recommend. More

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I want to start out by saying the SALES MANAGER & SALES ASSOCIATE I worked with were absolutely fantastic and my poor rating in no way on their part. My rating has everything to do with the FINANCE MANAGER ASSOCIATE I worked with were absolutely fantastic and my poor rating in no way on their part. My rating has everything to do with the FINANCE MANAGER being completely rude and not taking accountability for a mistake on the dealerships end. I purchased my Accord on 12/6/2024 and used my previous car as a trade in. My salesman, Austin, was new and very nice. When asked if I wanted to transfer my tags from my trade I said "YES". Let me also state this is only my second time purchasing a vehicle from a dealer so the ins and outs are not second nature to me. After I finished purchasing the vehicle a temp tag was placed and a temp registration. The dealership kept my trade in vehicle tags and registration card... Then I received an email on 12/17/2024 from Wyatt saying I needed to come to the dealership for my tags. When I came to the dealership Austin removed the temp tag, placed the "transferred tags" on my Accord, and took the temp tag. The next week my family and I drove to South Carolina for Christmas for a week... Then I received a call from Jeff on 12/3/2025 with a voicemail stating my tags were in and I could come pick them up at the dealership... If my tags were transferred and I have them on my Accord why would I be getting a call to come get tags?? I then pulled my sales contract and noticed I was charged for tags and not told by any of the three employees working with me that day and I have been driving on dead tags ACROSS STATE LINES with my 6 year old for almost a month! I call to speak to someone about this and get the finance manager, whose name I cannot recall because he was so rude and gave the impression I was making this up that I was so taken back and upset. He did not offer an ounce of an apology nor did he offer to investigate how this happened. He also expected me to drive to the dealership on the dead tags to pick up the new ones. I had the best buying experience at this dealership and told everyone how wonderful it was. However, a 1 minute phone call with the finance manager soured the whole thing and now I regret that I brought my service here. I was at this dealership from 5-11:30pm. I understand mistakes happen but how does this happen?? If a negative start review was possible if would be given in my opinion and negative 100 points for customer care. DO BETTER!! More

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