Robert Lee

Transparent communication and active listening are critical behaviors that are key to an outstanding car-buying experience. Nick listened intently to my list of hard and soft requirements and tailored critical behaviors that are key to an outstanding car-buying experience. Nick listened intently to my list of hard and soft requirements and tailored the experience to those: he highlighted the features the different models had that met my requirements (and he led in with those). I’ve had multiple negative experiences with the salesperson honing in on feature that didn’t matter to me (I’m driving a minivan—I assure you I do not care about rim size and style). Not Nick. He didn’t attempt to highlight features that didn’t matter to me, tho he did mention key ones he felt might be of interest—and he constantly checked in with me to see if those mattered to me. Phenomenal experience. I will buy from him again and recommend him. More

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I recently purchased a new Honda CRV EX, and the entire experience was fantastic. My salesman, Ken Mercer, was knowledgeable and attentive, guiding me through the options without any pressure. He answered experience was fantastic. My salesman, Ken Mercer, was knowledgeable and attentive, guiding me through the options without any pressure. He answered all my questions and made sure I felt comfortable with my choice. The paperwork was straightforward, and I left feeling excited about my new car. I would highly recommend this dealership and Ken Mercer to anyone looking to purchase a new car. More

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I have bought several new vehicles over the years this was genuinely the worst experience I have had, the only redeeming quality was the salesman Austin. was genuinely the worst experience I have had, the only redeeming quality was the salesman Austin. More

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Kudos to Phill Stillman, GM for matching CarMax appraisal for buy back of my 2023 CRV last week (3/13/25). After unsuccessfully working with Phil's Store Manager who only wanted to offer me $2,000 less than for buy back of my 2023 CRV last week (3/13/25). After unsuccessfully working with Phil's Store Manager who only wanted to offer me $2,000 less than Car Max offer I had to elevate this issue to Phil who matched CarMax......Thank you Phil More

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Ken was outstanding! He was patient, listened to my needs, and worked diligently with Rob Lee to figure out a way forward regarding the finances to make everything work. He was patient, listened to my needs, and worked diligently with Rob Lee to figure out a way forward regarding the finances to make everything work. There was never any pressure from Ken, only sincerity and genuine willingness to help. I would absolutely recommend buying a vehicle from Ken and company! More

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From the salesperson to the financial side of this dealership, you won’t find a better and knowledgeable group of people. I believe this is my fifth vehicle I’ve purchased from Heritage Honda of Westm dealership, you won’t find a better and knowledgeable group of people. I believe this is my fifth vehicle I’ve purchased from Heritage Honda of Westminster and am just as happy as the first time! I highly recommend. More

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I want to start out by saying the SALES MANAGER & SALES ASSOCIATE I worked with were absolutely fantastic and my poor rating in no way on their part. My rating has everything to do with the FINANCE MANAGER ASSOCIATE I worked with were absolutely fantastic and my poor rating in no way on their part. My rating has everything to do with the FINANCE MANAGER being completely rude and not taking accountability for a mistake on the dealerships end. I purchased my Accord on 12/6/2024 and used my previous car as a trade in. My salesman, Austin, was new and very nice. When asked if I wanted to transfer my tags from my trade I said "YES". Let me also state this is only my second time purchasing a vehicle from a dealer so the ins and outs are not second nature to me. After I finished purchasing the vehicle a temp tag was placed and a temp registration. The dealership kept my trade in vehicle tags and registration card... Then I received an email on 12/17/2024 from Wyatt saying I needed to come to the dealership for my tags. When I came to the dealership Austin removed the temp tag, placed the "transferred tags" on my Accord, and took the temp tag. The next week my family and I drove to South Carolina for Christmas for a week... Then I received a call from Jeff on 12/3/2025 with a voicemail stating my tags were in and I could come pick them up at the dealership... If my tags were transferred and I have them on my Accord why would I be getting a call to come get tags?? I then pulled my sales contract and noticed I was charged for tags and not told by any of the three employees working with me that day and I have been driving on dead tags ACROSS STATE LINES with my 6 year old for almost a month! I call to speak to someone about this and get the finance manager, whose name I cannot recall because he was so rude and gave the impression I was making this up that I was so taken back and upset. He did not offer an ounce of an apology nor did he offer to investigate how this happened. He also expected me to drive to the dealership on the dead tags to pick up the new ones. I had the best buying experience at this dealership and told everyone how wonderful it was. However, a 1 minute phone call with the finance manager soured the whole thing and now I regret that I brought my service here. I was at this dealership from 5-11:30pm. I understand mistakes happen but how does this happen?? If a negative start review was possible if would be given in my opinion and negative 100 points for customer care. DO BETTER!! More

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I don't even know where to begin with my experience at Heritage Honda Westminster. The experience from start to finish was absolutely amazing and welcoming. I went to two Honda dealerships before landing Heritage Honda Westminster. The experience from start to finish was absolutely amazing and welcoming. I went to two Honda dealerships before landing here and I wish I started here to being with. As a female going to a dealership I always get cheated or recieve an bad deal when going alone but everyone here ensured I got the best deal and worked with me! I personally want to thank the manager Robert Lee for working with me and making me feel like a person and not just another sale. I also want to thank the finance manager Jordan, for going over and beyond to ensure I got the best deal and taking the time to explain everything to be on the financial aspect. Lastly, I want to thank my sales associate Eyoungmbi. He was so patient and kind and made sure I got the car I wanted despite any obstacles. I will forever come here for my car services and future car purchases and recommend to whoever reading this do the same! I will forever be grateful for Heritage Honda Westminster!! More

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Elijah and Keith were amazing to work with. Highly recommend this dealership. Made process very easy and explained everything. Second new car here and would do again for sure Highly recommend this dealership. Made process very easy and explained everything. Second new car here and would do again for sure More

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An appt was booked in advance for this dealership and we asked for someone from west minster to bring one of the honda trucks up from parkville mileone and my son in law got a call yesterday after drivin we asked for someone from west minster to bring one of the honda trucks up from parkville mileone and my son in law got a call yesterday after driving for over an hour that the car was never picked up from your dealership and they didn't have the car. This was a waste and we reached out to the GM and store manager at west minster with 0 replies. at all. This has been a complete waste of time as we have said numerous times we are not across the street. We have purchased numerous cars from Mile One. You just missed out on my husband purchase because he scheduled an appt and no one was there after he drove from dover pa to parkville ! He went to Harrisburg and they brought the car there and accommodated him. Getting someone to come in is 1 thing but then not showing up or calling 15 mins before is unacceptable !! Be careful booking any appts with this dealership ! More

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