Robert Lee
Robert Lee at Heritage Honda Westminster
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Robert Lee | Page 14

Store Manager

Heritage Honda Westminster

580 Baltimore Blvd
Westminster, MD 21157

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4.8
146 Reviews
4.8

146 Reviews

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146 Reviews of Robert Lee

August 07, 2020

Dealership Rating
Employee Rating

Wonderful People and Amazing Service.! Mr.Ernie & Mr.Robert Lee were very patient and helped me manage my needs and goals. I really appreciate their efforts and support in trading my old ca More

by Surya N.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Adam Barnes , Ernie Kosmakos

Aug 10, 2020

Heritage Honda Westminster responded

Surya, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 06, 2020

Dealership Rating
Employee Rating

Wonderful service. Everyone was very attentive during our visit. Thank you Jared and Rob for making the transition to a new car so easy. We will definitely be returning customers! More

by shellyspector
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Adam Barnes , Jared Wright

Aug 10, 2020

Heritage Honda Westminster responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Westminster! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

August 01, 2020

Dealership Rating
Employee Rating

Communication was terrible. Waited several days for responses from the dealership and they did not read the emails that were sent. Kept having to repeat what I was looking for with the multiple people More

by ken_nedy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: David Baca, Pete Martin

Aug 10, 2020

Heritage Honda Westminster responded

Thank you for taking the time to review Heritage Honda Westminster. We appreciate your feedback. Our goal is to meet then exceed the expectations of all our customers and are disappointed this did not occur. We sincerely apologize for the lack of communication from our Sales Department and any resulting inconvenience, as this is not our way of doing business at any of our MileOne stores. Our General Manager, Robert Lee, would like to speak with you to better understand the situation and address your concerns as soon as possible, but has been unsuccessful in locating your contact information based on your DealerRater username. We work hard to maintain a high level of customer satisfaction and would appreciate the opportunity to rectify our missteps and restore your faith in our dealership. At your earliest convenience, please contact Robert directly at rlee@mileone.com or 410.840.5322 so we can ensure your next experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued feedback. We look forward to speaking with you soon.

July 30, 2020

Dealership Rating
Employee Rating

Thank you, Jared! You made car buying fun and easy as always! The boys are loving the new car. Jared is the most caring and honest salesman. It was a pleasure to meet & work with him. Thank you to t More

by JDore-Henn
Recommend Dealer
Yes

Other Employees Tagged: Steve Rubin, Jared Wright

Jul 31, 2020

Heritage Honda Westminster responded

Jdore, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Westminster! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 29, 2020

Dealership Rating
Employee Rating

Jared was an amazing and patient salesman! I had no idea what vehicle I wanted walking in but he took me through my options and went beyond what I expected to put me in my new Passport. This was my 4th time More

by colemant12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Adam Barnes , Keith O'Connor, Brent White, Jared Wright

Jul 30, 2020

Heritage Honda Westminster responded

Hi, thank you for taking the time to leave a review for us at Heritage Honda Westminster. We're happy we could meet your expectations! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

July 21, 2020

Dealership Rating
Employee Rating

Best People = Best Experience, Best Value Best Experience period. We've been dealing with Heritage Honda Westminster since we moved here in 2002....almost 20 years. I do an intense research More

by John & Julie Liles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Mason, Gregg Smith , Keith O'Connor, Brent White

Jul 22, 2020

Heritage Honda Westminster responded

John, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Heritage Honda Westminster!

July 06, 2020

Dealership Rating
Employee Rating

Sending a HUGE thank you to the heritage team. They were very pleasant, professional, polite, helpful, and most importantly had a great amount of patience. Car buying is not an easy process and can be very More

by Anttwanettecampbell
Recommend Dealer
Yes

Other Employees Tagged: Gregg Smith , Jared Wright

Jul 08, 2020

Heritage Honda Westminster responded

Hi, thank you so much for your positive comments about Heritage Honda Westminster! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Heritage Honda Westminster!

June 25, 2020

Dealership Rating
Employee Rating

Great service and great customer appreciation have leased 4 cars from this dealership and purchased 1 a long time ago always come back because of excellent service More

by Howiesirk
Recommend Dealer
Yes

Other Employees Tagged: Gregg Smith , Shawn Baker , Christopher Felker, Brent Henigman, Douglas Lawless, Rick Miller, Paolo Perez-Howard, Alex Peterson, Steve Rubin

Jun 26, 2020

Heritage Honda Westminster responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Honda Westminster. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

June 20, 2020

Dealership Rating
Employee Rating

What a truly amazing experience this was! We worked with both Jared and his manager Robert, such good people. So pleasantly surprised at their work ethic as well as their desire to please. As most of us kno More

by Elizabeth R.
Recommend Dealer
Yes

Other Employees Tagged: Jared Wright

Jun 22, 2020

Heritage Honda Westminster responded

Elizabeth, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 19, 2020

Dealership Rating
Employee Rating

Such a great experience at Heritage Honda in Westminster, MD. David Baca was a product specialist before he became a sales associate. It was the very best experience I’ve had buying a vehicle. He clearly e More

by LauraG
Recommend Dealer
Yes

Other Employees Tagged: Gregg Smith , David Baca, Tyler is serving was great too!!

Jun 21, 2020

Heritage Honda Westminster responded

Laurag, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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