Robert Lee | Page 13

Where do I begin? ! Thank you Rob Mason, John Schoppert, and David Showman. This was the best experience I have ever had at a dealership. My husband and I picked up our ! Thank you Rob Mason, John Schoppert, and David Showman. This was the best experience I have ever had at a dealership. My husband and I picked up our kids from school and drove down on a whim because after an online car buying experience went bad, where they actually lost our car!! and they couldn't guarantee when we would see it.. so we said forget it lets find something else, we drove to Heritage Honda and I found a Honda Odyssey on our way there we liked with 3 kids 8,6, and our 1 year old. Imagine the nightmare we thought we would face! Well it actually was a beautiful experience, Rob was our sales man and he really broke down everything about our vehicle and the price, and assured me that there is no hidden fees and he wanted to make sure that we were not going to get swindled or feel ripped off. Rob also really helped us out with our needs and was even able to work out a beautiful deal for us. He was also so kind to us and our children and kept assuring us that our kids were not anything to stress about (because face it, 3 kids having to wait 3 hours after a long day and past their bed time eeekk lol) so we really felt better with the kindness. David was also so wonderful! He wasn't even our salesmen but he kept coming over talking to the girls and he gave them toys in his desk he had and it really helped keep them busy. Just so kind and went out of his way to help us with keeping the kiddos occupied. John the manager was awesome and he was able to get us the top value with our trade-in! Our overall experience was phenomenal. They really changed the way I viewed dealerships and they definitely changed my mind that not all dealerships are bad. This was a great experience and I hope they all see this because thank you gentlemen for everything. You don't know how happy and thankful we are! More

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We had an excellent experience working with, and buying our new truck from Rob Mason at Heritage Honda in Westminster. He is very professional, listened carefully to what we were looking for and was very k our new truck from Rob Mason at Heritage Honda in Westminster. He is very professional, listened carefully to what we were looking for and was very knowledgeable about the vehicle we purchased, as well as the car market in general. He did not pressure us and we felt that he definitely had our best interest at heart. We have also had experience with their service department in the past which is top-notch! They are definitely our go-to dealership. More

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I wasn't sure where to write a review of my experience, but it was not a good one. My sales associate was Chloe Ford and I really feel that she did not care about me, my car or my experience, after she ha but it was not a good one. My sales associate was Chloe Ford and I really feel that she did not care about me, my car or my experience, after she had her sale. I contacted her a few times about issues that I was having, and IF she did respond, it was a one sentence, nonchalant response that didn't help at all. Gregg was cool to work with. He got me a lower rate than what I had on my previous car, so that was nice. About a month after I had my car, the dashboard lit up like a Christmas tree. I called for service, and after a few hours, found out I needed a new part that was defective. No big deal. The next week, I took my car in to be fixed. After about 5 hours, I called for an update. I believe Annie (?) answered the phone. She put me on hold to check on the status of my car, and I was on hold for 13 minutes. Again, she answered the phone, how can I help you? I told her I was still holding to find out about my car. Her response "OH MY GOD I'M SO FREAKING SORRY, I forgot about you." It was very unprofessional and I felt so irrelevant. Then there was the issue with my tags. I live in PA, so I understand that they may take a little longer to get tags. I followed up with Chloe countless times, who assured me she would look into it - I still have yet to hear from her. I was told by Ryan to go ahead and put my old plates on my car and they would send me a new registration. I am not putting Honda CIVIC tags on a CRV!! I will get pulled over for that!! It has now been 4 months since I bought my car and I still have temp tags on it. Last week, my stepfather (A very loyal customer to Heritage Honda) was so disgusted, he drove up to the dealership to express his disgust. Miraculously, today my tags came in. I am relieved that this experience is over. I will not return to Heritage Honda in Westminster for my future vehicle purchases. More

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Dealership was very willing to work with us. They made us feel like we were the most important people in the dealership while we were there. They made us feel like we were the most important people in the dealership while we were there. More

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We have dealt with heritage Honda since we bought our 1st Honda in 2004 from Rob Mason. We keep come back to Rob, we have bought about 7 to 10 cars from Rob and have referred family and friends to him. W Honda in 2004 from Rob Mason. We keep come back to Rob, we have bought about 7 to 10 cars from Rob and have referred family and friends to him. When we come in he always makes time to greets us and say hello. He always calls to check on us to see how we like the car and if there's anything he can do for us. Yes when I get ready to buy another car I will go back to Rob Mason More

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David did a great job helping me all the way through the process. He even offered me his coat as we walked outside because it got so cold so quickly as we were heading to my new car! Now that’s a great guy. process. He even offered me his coat as we walked outside because it got so cold so quickly as we were heading to my new car! Now that’s a great guy. His salesmanship was excellent too. He listened to what I was wanting in the car and he offered me things that were optional without pressing me. I highly recommend him and his manager Robert. More

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Well worth the 70 minute drive over local Honda dealers in the DC area! Lorri worked with her manager Robert to get us a great deal on our CR-V EX! And Jered was very straight forward with our financing in the DC area! Lorri worked with her manager Robert to get us a great deal on our CR-V EX! And Jered was very straight forward with our financing and with all the available extended warranties. All together they made for a very pleasant new car buying experience. More

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Felix had the car ready for my inspection and test drive. He was pleasant and direct throughout the transaction; he knew the car and he knew how to conduct business. I look forward to buying another car fr He was pleasant and direct throughout the transaction; he knew the car and he knew how to conduct business. I look forward to buying another car from Felix. More

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Honor Linger and Robert Lee were outstanding. Both were a pleasure to work with and went out of their way to make my car buying experience a great one. Honor was very patient, thorough, and not p Both were a pleasure to work with and went out of their way to make my car buying experience a great one. Honor was very patient, thorough, and not pushy. I will definitely be recommending to friends and family! More

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I recently purchased a new Honda ( my third) from John Mohlhenrich. He is by far the best car salesman I have ever dealt with. The entire staff at Heritage are fantastic! If you are considering purchasi Mohlhenrich. He is by far the best car salesman I have ever dealt with. The entire staff at Heritage are fantastic! If you are considering purchasing a vehicle, please do not hesitate to check out the wonderful folks at heritage Honda in Westminster, MD. You will not be disappointed!! Don’t forget to ask for John!! ( The best!!). More

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