Robert Lee | Page 19

Absolutely the BEST car buying experience we have had. Lorri, Gregg, and Robert were exceptional. We would definitely make the 55 min drive to Westminster from Elkridge for any future purchases. Cheers! Lorri, Gregg, and Robert were exceptional. We would definitely make the 55 min drive to Westminster from Elkridge for any future purchases. Cheers! More

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Jared was awesome to work with. He made me feel at home, and the pricing was highly competitive (I've been a Carmax shopper in the past--but their prices were already better on the two models I was shopping and the pricing was highly competitive (I've been a Carmax shopper in the past--but their prices were already better on the two models I was shopping!). Will definitely be a return customer! More

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Awesome work by David (sales), Robert (management) and Gregg (finance). I knew exactly what car I wanted in advance and they had it ready just as requested for a test drive when I arrived. They were all Gregg (finance). I knew exactly what car I wanted in advance and they had it ready just as requested for a test drive when I arrived. They were all very expeditious when it came time to do the paperwork and I was impressed with how smooth that process was. Great facility and worth the drive from Baltimore City. More

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This is my 3rd time buying a car from Heritage Honda of Westminster. The buying experience made me feel like Lori Kiser and I are family. This experience in particular the bank I set up to finance my car f Westminster. The buying experience made me feel like Lori Kiser and I are family. This experience in particular the bank I set up to finance my car fell through and I have to say that Lori and her manager Robert worked with me through the entire process. Robert ensured I had enough money for the vehicle I wanted by increasing the value of my car even though it may not have been worth that amount. My mother, sister, girlfriend and I have all purchased vehicles from Lori and worked with this dealership and all have high praises to sing about the dealership. Buying a car can seem like a daunting task but when you have a good sales person on your side it makes things significantly easier. Yes, I will be back in a few years to purchase another vehicle and I hope that Lori is still around. I honestly love this dealership and the people that work there. I don't even think this review does the dealership justice. Thank you Heritage Honda of Westminster! More

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Unbeatable quote from Chris and great customer service from Robert. Very satisfied with my brand new car and will definitely recommend friends and family to this dealership. from Robert. Very satisfied with my brand new car and will definitely recommend friends and family to this dealership. More

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I highly recommend Heritage Honda of Westminster. This is my third vehicle that I have purchased from this dealership. Mr. Robert Lee, Jared Wright and Gregg Smith with two G's gave me outstanding service an my third vehicle that I have purchased from this dealership. Mr. Robert Lee, Jared Wright and Gregg Smith with two G's gave me outstanding service and made me feel like royalty. I will refer this dealership to all my friends and family. I thank you for always going above and beyond to satisfy your customers. Awesome Experience. More

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I made an out of state internet purchase. They listed the vehicle for sale but incorrectly described it. I purchased it based on that description and had it shipped to me at my expense. When it arrived I the vehicle for sale but incorrectly described it. I purchased it based on that description and had it shipped to me at my expense. When it arrived I was shocked to see it was not the vehicle they had described. They admitted the mistake and then refused to take any responsibility for it. They sell cars for a living. Listing them correctly is so fundamental to their job that I never thought to question it. Now, I have a vehicle I don't like and never would have purchased. And I'm out an additional thousands of dollars for shipping and licensing fees and sales tax... All of it due to their incompetence. But they hide behind the small print in their contract that says they aren't liable for anything. Yes, that is in their contract. No way are they going to pay for their mistake... Let the customer do that. I'm seeking legal advice to see if I can make them act responsibly and fix it... As a decent company would do without question. The GM refused to help in a meaningful way... They offered to take the vehicle back if I paid to have it shipped back! I'd be out even more money if I was stupid enough to do that. The salesman told me how hard he was working for me during the sale but never checked out the vehicle to make sure their description was correct. It was not a good experience. We all make mistakes. But good people don't expect others to suffer the consequences of their screw ups. This company made the choice to do exactly that. More

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Mark Fishman and Gregg Smith were the absolute best sales team i have never worked with. They were so helpful and made it possible to get my dream truck! HIGHLY RECOMMEND!!!! team i have never worked with. They were so helpful and made it possible to get my dream truck! HIGHLY RECOMMEND!!!! More

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I had very good experience with Mr. Robert Lee and Jared Wright. They both were very helpful, kind and polite. And they were not playing games just to gain the business. Wright. They both were very helpful, kind and polite. And they were not playing games just to gain the business. More

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Just when you thought there were no more honest car dealers left - you find Mark Fishman, Honest Abe reincarnate! He is a rare breed who confesses his mistakes and owns them. Fixes them if it is in his dealers left - you find Mark Fishman, Honest Abe reincarnate! He is a rare breed who confesses his mistakes and owns them. Fixes them if it is in his power to do so. His boss Robert Lee is also a straight shooter. He is fair and also respectful to the customer. Can’t ask for more from a GM. More

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