"Wonderful Experience with Robert Nelson"
We all know how hard it is to go to a car dealership and come out happy! But for the first time it was not the case for me and this was because of Robert. I previously leased a Mazda 3 from this dealership and I can tell you it wasn't the best experience, however this time I had an amazing experience!
Robert contacted me 2 months before the end of my lease and he offered me a promotion for the 2018 Mazda 3. I told him that I just want to weigh my options and see if leasing another Mazda is the best choice for me! When we met, I told him all about the factors that I had in mind for a new car and that I am restricted on the budget. He patiently listened , took all of my info and he said he will do his best to get me to the price point that I want! And HE DID! Without any hussle, he came back with the exact numbers that I had in mind for the new 2018 Mazda 3 Touring! With him, it was fast, easy and fun ( something that never happens when buying a car). I came out of this call dealership a happy customer. Thank you Robert for making this process easy!
From the moment I walked on to the lot till the moment I left in my new car I have to say this was the best, easiest, and most professional experience my family has witnessed when buying a new car. Robert Nelson was knowledgeable, honest, and personable and a real pleasure to work with. Loving my new Mazda sport 3 already, and cannot thank Robert Nelson, and Tustin Mazda enough!
"Great guy to work with through rough journey of buying car"
Robert was cery reasonable and helpful through out my journey. I was unfortunately missing a great deal from Mazda marketing, but Robert worked with me to get the same deal in his best effort.
- Hossein Rahimi
This dealership is very nice and perfect dealership. I had more choice to lease a car but I choose the mazda CX-9 and this dealership. I and my family had good experience with this dealership.
"Always A Great Experience At Tustin Mazda"
Tustin Mazda always provides exceptional customer service. Whether you are there for an oil change or are looking to purchase a new car, they are always extremely pleasant and professional. Robert Nelson recently helped me with the lease of a 2018 Mazda 3 Grand Touring. After a quick test drive, i knew i wanted to take the care home that night. Thanks to Robert and the rest of his team, I was able to drive home that night with my new car. I definitely recommend Robert Nelson and Tustin Mazda to anyone who is looking for a new car and a highly professional and experienced team!
"Great experience, and even better service!"
I went to Tustin Mazda with my dad to look at new cars available for lease, and was approached by Robert Nelson on the lot. Unlike many of the salesmen we had met, Robert was personable, not pushy, and truly cared about our wants and needs in a car. Robert spent a lot of time working with us, and stayed honest the entire time. The Nissan dealership was competing and giving me a lower leasing price, but instead of chasing me, Robert stayed at the lowest price that he had already offered, telling me that he wouldn't be able to go as low as Nissan. Based partly on the vehicle, and partly on the customer service and experience at both dealerships, I went with Mazda.. despite the difference in price. I am happy with my choice and look forward to the Saturday pancake breakfasts and quality service at the dealership for the next few years--and possibly more with my next lease.
"Excellent care and service!"
- Nicole H.
Robert made buying a new car an easy, painless, and an awesome experience overall. He was responsive to all my texts, calls, and questions. He is incredibly charismatic, and made us laugh through the whole process. I really appreciated how he took the time to explain every part of the process, all the new features of my car, and even followed up the following week. Robert made buying my car memorable and fun. Thank you!
Robert was incredibly helpful and gave great insight into what makes Mozda unique. I highly recommend him. He was easy to work with and even offered to come in on his day off to help me. I will definitely come back next time I buy a car.
"ABSOLUTELY LOVED MY EXPERIENCE!"
I went shopping for a new car after having 2 ford focuses thats unfortunately were lemons. Robert approached us on the first night of our search and was extremely educated about the Mazda Cx-5 and the different packages offered. My dad and I knew when we were ready to make a purchase we'd go back to Tustin Mazda as Robert was very friendly, not pushy in any way and made sure to check in on us periodically to see how the return of my Ford was going. During the purchasing process he was personal to talk about what we enjoy doing and did everything he could to match the price a different dealership gave me for the same car.
We really appreciate working with Robert and would definitely recommend him to anyone looking to purchase a new car!
"Thanks Robert! (Tustin Mazda Rules!)"
I was helped by Robert, and he was extremely helpful with helping me find a perfect car for me. He was very detailed about all the various functions of the car and what the differences are between the preferred packages and stock packages. He made great recommendations and was realistic about what I should and shouldn’t aim for. Overall, I had a great experience with Robert and I would recommend him for all people interested in looking for a new Mazda!