Robert O'Connor | Page 37

A bit of extra customer service training would help with this employee. When we sat down and attempted to ask questions like the pay off timeframe of the loan, he acted constantly annoyed with any question this employee. When we sat down and attempted to ask questions like the pay off timeframe of the loan, he acted constantly annoyed with any question we asked. In addition he refused to answer questions directly and when we asked a clarifying question he would only repeat the same thing again with an attitude and sigh loudly. Listen, we work in corporate America too and this behavior wouldn’t be tolerated by anyone in a service position. We never asked anything offensive or stupid (hello we are making a huge financial decision) and yet he went out of his way to act like a child in front of us. Oh and the best part was when I (a female) would ask a question, he would look at my husband and say “what about my answer didn’t she get?” Not only did he not adopt a customer service mindset but he was incredibly sexist. I will most definitely let people know that about his behavior and will not recommend working with him if you are a female looking to buy and finance a car. More

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My experience was extremely positive. Anthony Pergolizzi was an extremely helpful and knowledgeable sales rep. I was treated very well, and as a repeat customer I have every reason to keep coming back. was an extremely helpful and knowledgeable sales rep. I was treated very well, and as a repeat customer I have every reason to keep coming back. More

by HGRUN Verified Customer Verified Customer

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Excellent reception from Jennifer Velasquez and Mr O'Connor. not one stone was left unturned. every question I had and every concern was answered. I was shown around the show room and the service area O'Connor. not one stone was left unturned. every question I had and every concern was answered. I was shown around the show room and the service area. I was introduced to the service dept and Manager,. when my car was brought up, i was shown all of the technical aspects of the vehicle. My Acura MDX is a great car and feel very welcomed to be part of the Rallye Acura family Thank you Joe Daleo More

by JOEDAY1214 Verified Customer Verified Customer

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Danny is the man. Bring all my friends and family to him and have done countless deals with him. Great deals and outstanding customer service. Truly makes car leasing process much easier! and have done countless deals with him. Great deals and outstanding customer service. Truly makes car leasing process much easier! More

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Excellent dealership and wonderful sales person Julio I will certainly refer friends and family to Julio and Ralleye Acura if they need to purchase a car will certainly refer friends and family to Julio and Ralleye Acura if they need to purchase a car More

by frankny1 Verified Customer Verified Customer

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Excellent and fast service. Most importantly the expertise of Danny Park. Danny made sure my experience was amazing from the beginning to end. Thank you and I will be returning soon and also referr expertise of Danny Park. Danny made sure my experience was amazing from the beginning to end. Thank you and I will be returning soon and also referring my family and friends. More

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Julio was wonderful to work with. He was patient and friendly. He got us a car that we really love. So grateful for his help. friendly. He got us a car that we really love. So grateful for his help. More

by KATNOT24 Verified Customer Verified Customer

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It was my first experience with Rallye, and Acura. Although I have been in the Honda family for over Twenty-Five years. I must say I have had a good experience . Starting with my Salesman Lionel, Al Although I have been in the Honda family for over Twenty-Five years. I must say I have had a good experience . Starting with my Salesman Lionel, Also Robert , and Joe and Kenny in Service and the Manager and Parts Service Manager.. More

by ASDAUB80 Verified Customer Verified Customer

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I and my wife have leased autos from them for close to 30 yrs. That should speak for itself. From Joe Filardo to Danny Park to Chad they are all professional, knowledgeable and very much show that they want yrs. That should speak for itself. From Joe Filardo to Danny Park to Chad they are all professional, knowledgeable and very much show that they want to satisfy the customer. They are just truly nice people to deal with. The people they had at the front desk were also quite nice and welcoming. More

by HLRCPA Verified Customer Verified Customer

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My experience at Rallye was nothing but positive. I was helped by Julio who made the new car buying experience smooth and easy. I never felt pressured into buying something i didn’t want. The entire staff helped by Julio who made the new car buying experience smooth and easy. I never felt pressured into buying something i didn’t want. The entire staff was friendly and professional. 10/10 would recommend. More

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