Robert Rivera | Page 5

Mile High Honda responded

Grant, thank you for sharing this feedback and for giving us the opportunity to service your Honda Ridgeline. On behalf of Mile High Honda, please accept an apology that your visit left you feeling that recommended services were unnecessary or overpriced. That is never the experience the team wants for any guest. Mile High Honda is committed to fair, competitive, and transparent pricing, and our service recommendations follow Honda maintenance guidelines as well as safety and longevity considerations for each vehicle. Prices and estimates are discussed up front, and no work is authorized without the customer’s consent, because the goal is to earn trust, not to surprise anyone with charges. The team would really like to review your repair order line by line, explain why each item was recommended, and see if anything can be clarified or corrected. Please contact Devan Bolton directly at dbolton@milehighhonda.com so this can be discussed in detail and so we have a chance to regain your confidence in our dealership.

Mile High Honda responded

Thank you for the 5-star review and for noting how detailed Robert was in explaining the status of your car and what it needed. Clear, thorough communication about maintenance and safety is something the team takes very seriously, and your feedback means a lot to Robert and the service department.

Mile High Honda responded

Thank you for the fantastic 5-star review and for being a loyal Mile High Honda customer for twenty years. It's incredibly rewarding to hear that everyone remains friendly and helpful, and this feedback will be shared with the entire team. We look forward to continuing to serve you for many more years!

Mile High Honda responded

Hi Eugene, thank you for the five-star review! We are so glad to hear that you feel Mile High Honda takes good care of your car. We’ll be sure to share your kind words with Robert Rivera and Devan Bolton! We look forward to seeing you at your next service visit.

Mile High Honda responded

Thank you for being a loyal guest and for your kind words about Robert. Hearing that Robert Rivera is always very helpful and that you consistently choose him as your advisor means a great deal to our team. We appreciate your trust and look forward to providing you with great customer service every visit.

Mile High Honda responded

Thank you for the wonderful review and for trusting Mile High Honda with your first oil change on your Ridgeline. Our team, including Robert Rivera and Sarah Scherzi, will be pleased to know you were in and out in under 60 minutes and that the visit met your expectations. We appreciate your business and hope to see you again at your next service.

Mile High Honda responded

Thank you for your loyalty and for sharing this 5‑star experience. Being your dealership of choice for over 20 years means a great deal, and the team is happy you continue to receive reliable auto service and great customer service. Your continued trust in Mile High Honda is truly valued, and the staff looks forward to the next visit.