Robert Tew | Page 4

I scheduled a service appointment to find out I was in a queue that lasted 3 days before anyone looked at my vehicle. I had a TPMS error that took another 2 days to diagnose and $400 just to identify the pr queue that lasted 3 days before anyone looked at my vehicle. I had a TPMS error that took another 2 days to diagnose and $400 just to identify the problem, which I had already pointed out. Then it was another 3 days to get the part and then another day to install. All totaled I was without my truck 12 days and it cost me $1,800. The problem was fixed (hence 2 stars), but not without back and forth conversations with service on status. This is the second time I have had a less than good experience with Royal Moore Service. In the future if I need service I will look for another certified GMC service shop. More

by nw.cofell Verified Customer Verified Customer

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great employees at service area-very friendly and respectful and informatve-will return for service respectful and informatve-will return for service More

by bsd246 Verified Customer Verified Customer

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The contract was not explained and very deceiving since you can’t read it fully. We are mislead by pricing. Discounting but then adding back to the price and then money in that contract and no explanation you can’t read it fully. We are mislead by pricing. Discounting but then adding back to the price and then money in that contract and no explanation for it. Will not be back. Will be trading in the Mazda in about 6 months and done. More

by oooohdonna Verified Customer Verified Customer

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Royal Moore has always worked for us. No complaints about work of service. Will return. No complaints about work of service. Will return. More

by dschmidt107 Verified Customer Verified Customer

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Always very nice and professional! I really do hate waiting so long for an oil change though. I so wish I could pull in, get the oil changed and pull out in 20 minutes max. I really do hate waiting so long for an oil change though. I so wish I could pull in, get the oil changed and pull out in 20 minutes max. More

by jbuckner1201 Verified Customer Verified Customer

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They are friendly and treat you good. . The waiting room is clean and fun with no hasle. . The waiting room is clean and fun with no hasle. More

by ron@swanserv.biz Verified Customer Verified Customer

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Kind staff and skilled mechanics; very positive experience. Service was quicker than expected too. Recommended experience. Service was quicker than expected too. Recommended More

by lisawurzelbacher Verified Customer Verified Customer

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Tech put cabin filter wrong and damaged it and now want me to buy new one me to buy new one More

by eedrenic Verified Customer Verified Customer

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They are very prompt with all of their services. And Tim is especially helpful and honors all request. . And Tim is especially helpful and honors all request. . More

by shelleyholden515 Verified Customer Verified Customer

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Really nice Customer Service, they kept me informed during the process via text, timely service. during the process via text, timely service. More

by mdvandehey Verified Customer Verified Customer

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