Robert Tew | Page 4

The contract was not explained and very deceiving since you can’t read it fully. We are mislead by pricing. Discounting but then adding back to the price and then money in that contract and no explanation you can’t read it fully. We are mislead by pricing. Discounting but then adding back to the price and then money in that contract and no explanation for it. Will not be back. Will be trading in the Mazda in about 6 months and done. More

by oooohdonna Verified Customer Verified Customer

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Royal Moore has always worked for us. No complaints about work of service. Will return. No complaints about work of service. Will return. More

by dschmidt107 Verified Customer Verified Customer

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Always very nice and professional! I really do hate waiting so long for an oil change though. I so wish I could pull in, get the oil changed and pull out in 20 minutes max. I really do hate waiting so long for an oil change though. I so wish I could pull in, get the oil changed and pull out in 20 minutes max. More

by jbuckner1201 Verified Customer Verified Customer

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They are friendly and treat you good. . The waiting room is clean and fun with no hasle. . The waiting room is clean and fun with no hasle. More

by ron@swanserv.biz Verified Customer Verified Customer

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Kind staff and skilled mechanics; very positive experience. Service was quicker than expected too. Recommended experience. Service was quicker than expected too. Recommended More

by lisawurzelbacher Verified Customer Verified Customer

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Tech put cabin filter wrong and damaged it and now want me to buy new one me to buy new one More

by eedrenic Verified Customer Verified Customer

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They are very prompt with all of their services. And Tim is especially helpful and honors all request. . And Tim is especially helpful and honors all request. . More

by shelleyholden515 Verified Customer Verified Customer

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Really nice Customer Service, they kept me informed during the process via text, timely service. during the process via text, timely service. More

by mdvandehey Verified Customer Verified Customer

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I took in my vehicle for a repair that was under warranty. I visited the service center three times (one for the initial appt), a second time to drop the car off, and a third to pick it up. Each tim warranty. I visited the service center three times (one for the initial appt), a second time to drop the car off, and a third to pick it up. Each time, there were various things that led to the process taking quite a long time (potentially insufficient staffing, technical difficulties, etc.). I wouldn't have expected any one of those visits to take no more than 5-10 mins, and each took a minimum of 30 mins. Communication was also sorely lacking. After the initial visit, I was told to expect a follow up call in the next couple days to schedule a time to drop the car off, and that call didn't come for a week (and that was after I'd followed up about not having heard back). All of that said, the repair appears to have been done well. The staff was friendly / professional, but I've had significantly better experiences at other dealerships (both with respect to efficiency and communication). More

by Alex116 Verified Customer Verified Customer

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Service was with Royal Moore GMC vehicle was diagnosed waiting on part I will evaluate service when part is installed to see if issue is resolved waiting on part I will evaluate service when part is installed to see if issue is resolved More

by edanddiane Verified Customer Verified Customer

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