Robert Thayer

Dealership took prompt care of my 7500 mile check up and updates for Chevy equinox. updates for Chevy equinox. More

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I've been getting the Massachusetts Inspection sticker for my RAM Camper Van for the last several years and have always gotten excellent service. for my RAM Camper Van for the last several years and have always gotten excellent service. More

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Always great service and Robert. Thayer my rep spent time and explained everything to me. Won't have anyone else touch my vehicle. Thayer my rep spent time and explained everything to me. Won't have anyone else touch my vehicle. More

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Responsive and detailed regarding services for our tahoe, flexible with scheduling and pick up and very pleasant and helpful staff. flexible with scheduling and pick up and very pleasant and helpful staff. More

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Great job. Took a little longer than expected, but worked out fine. Friendly staff. Convenient waiting area and food nearby. Jim McGlaughlin is always helpf Took a little longer than expected, but worked out fine. Friendly staff. Convenient waiting area and food nearby. Jim McGlaughlin is always helpful and friendly. More

by billhuss53 Verified Customer Verified Customer

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Robert, like everyone at Colonial, was cheerful, knowledgeable, and overall excellent in true " customer service" . No amount of AI chat bots or agents can replace that, in my opinion. knowledgeable, and overall excellent in true " customer service" . No amount of AI chat bots or agents can replace that, in my opinion. More

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In the past I have brought estimates of costly repairs (as flagged by a local shop in NH) to CC in Acton for a second opinion, and was told the repairs were not necessary, saving me money in the long run! (as flagged by a local shop in NH) to CC in Acton for a second opinion, and was told the repairs were not necessary, saving me money in the long run! Will also disown the local shop and do the mileage to drive my truck down from NH to CC in Acton! More

by norris265 Verified Customer Verified Customer

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Colonial Chevrolet in Acton's service department was very persistent in resolving all outstanding issues. Thank you. persistent in resolving all outstanding issues. Thank you. More

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They were very pleasant and right to business on my car . Very kind.Car was ready when they told me it would be. Very kind.Car was ready when they told me it would be. More

by CRAIG.MURPHY1 Verified Customer Verified Customer

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Robert was outstanding to work with. I told him about an ongoing issue that I was having and he took the time to listen and basically assure me that it wasn't normal (something I had bee I told him about an ongoing issue that I was having and he took the time to listen and basically assure me that it wasn't normal (something I had been told in the past and felt like I had been brushed off). He and the service department took the time to diagnose and resolve the issue (something that had been going on for over a year). It was a relief and a breath of fresh air to find someone that truly cares, knows what they are doing and wants to help. Wish there were more people like Robert out there when it comes to car service. More

by Krystin Verified Customer Verified Customer

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