Robert Whiteman | Page 8

Awesome customer service! Very clean facility and staff is super friendly. Would definitely recommend this dealership to all my friends and family. They are also dog friendly😍 is super friendly. Would definitely recommend this dealership to all my friends and family. They are also dog friendly😍 More

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Always very professional, explains options available, provided a comfortable area to relax while my vehicle was serviced. There was a wheel cap missing, I was not aware of, ordered it for me & I picked i provided a comfortable area to relax while my vehicle was serviced. There was a wheel cap missing, I was not aware of, ordered it for me & I picked it up a couple days later. More

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All work was performed as promised and was completed in a timely manner as usual. The service adviser was patient and attentive to the issues regarding the repairs to my Vehicle, timely manner as usual. The service adviser was patient and attentive to the issues regarding the repairs to my Vehicle, More

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Excellent customer service! Listened to our needs and were able to resolve the problem. I would recommend this dealer and service department to anyone who wants a 5 star experience. were able to resolve the problem. I would recommend this dealer and service department to anyone who wants a 5 star experience. More

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Marino Chrysler/Jeep/Dodge was very attentive and was able to address and resolve the issue in a timely manner, as well as providing me with a rental and even covered the third day when the job went a da able to address and resolve the issue in a timely manner, as well as providing me with a rental and even covered the third day when the job went a day longer. I will continue using Marino as my primary dealership for anything from oil changes to any work both maintenance and/or warranty type work and will recommend that if you own a Dodge, Jeep or Chrysler to do the same. I have been to a few Dodge dealerships in Chicagoland area and they by far are more responsive, attentive and courteous than the others. Lastly, my interior was a bit dirtier than when I dropped off the vehicle as well as a panel not fully re installed, but considering the work of dropping headliner and reinstalling, I had no issue vacuuming the car out. IKudos to Marino and will be back soon for next oil change. Thank you Marino for caring about the customer, it goes a long way! More

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Great service! Worked fast and found everything that may need to be looked at soon. I would recommend anyone to come here and service their vehicle! need to be looked at soon. I would recommend anyone to come here and service their vehicle! More

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I had a very good experience. Same day to get service and there for 45min for an oil change. That is good in my book there for 45min for an oil change. That is good in my book More

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I needed new keys for my Dodge Grand Caravan. I made an appointment through a service representative, Bob, who was pleasant and helpful setting up the appointment. Bob, also, was the rep that took care of appointment through a service representative, Bob, who was pleasant and helpful setting up the appointment. Bob, also, was the rep that took care of me on the day I arrived. He was very professional and helpful. More

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Good service. Pricing exactly as quoted. Service tech reviews vehicle history, said the only item needed could wait. Treated well. Have been using Marino service since I got the vehicle (2016) reviews vehicle history, said the only item needed could wait. Treated well. Have been using Marino service since I got the vehicle (2016) More

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Dishonest and neglected dealership!! I dropped my Jeep for repairs on 06/22/20 at 9AM then I called my “advisor “ Edwin around 4pm to see what is going on with my car, but Edwin told me t I dropped my Jeep for repairs on 06/22/20 at 9AM then I called my “advisor “ Edwin around 4pm to see what is going on with my car, but Edwin told me that car couldn’t get repair because the diesel mechanic employees called off? My car was sitting all day and I didn’t know until I called!! Wow!! What customer service is this?? Now, today on 06/23/20 around 10AM I called to find out what is new about my car but I was tolled that my “advisor “ is busy!! After half day Whenever I call them no one is available !! The end of the day at 4PM I went to Marino Jeep to pick up my car even it's not fixed yet , then I got email from different advisor Bob telling me that my car is ready for pick up. After arrived the manager instead of apology for their neglected behavior, he asked me to stop coming to dealerships because I wrote a true comment on their dishonest treatments. Worst jeep dealerships ever. More

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