Robert Wolf | Page 2

Worst. Experience. Ever. Bought new 2020 Traverse. It had a few factory defects in the paint that was on the “we owe” to fix. After 2.5 weeks of following up with them, I fina Bought new 2020 Traverse. It had a few factory defects in the paint that was on the “we owe” to fix. After 2.5 weeks of following up with them, I finally got it in to the shop. It’s been over a month and we still don’t have our new car back yet!!!! They said it was ready, we went there to pick it up, it looked worse than before. Their Glendale collision shop did a horrible job and I cannot believe they were going to give me the car back to me like that. I’ve had 5 different managers apologize, say they will follow up, call me on this day, send me emails. Nothing! Going directly to GM to try and find answers. More

Report | Print

scheduled maintance oil change Check engine light always comes on after service at this location only and never at my regular dealership I use for service. Always hounded to trade i Check engine light always comes on after service at this location only and never at my regular dealership I use for service. Always hounded to trade in vehicle More

by Kathleen Verified Customer Verified Customer

Report | Print

Horrible service What can you expect from a place that runs of all commission, the min you tell them you don’t have the funds to get the repairs done right then and th What can you expect from a place that runs of all commission, the min you tell them you don’t have the funds to get the repairs done right then and there after you already pay for a full inspection. They turn completely rude and disrespectful. Avoid dealerships period folks go to your local mechanics and provide them business instead of these crooks! More

by FireThem! Verified Customer Verified Customer

Report | Print

Horrible customer service! I’ll make this fast since I could care less about this place. Spent over 10 min in service bay as numerous employees walked by. Accidentally signed up I’ll make this fast since I could care less about this place. Spent over 10 min in service bay as numerous employees walked by. Accidentally signed up for $32 oil change but Mentioned the $12 deal and Robert Wolf signed me up for that. Came to pick up car and stood at Roberts desk and he continued to look at screen asking what I needed. I told him uh I’m here to pick car up and still without looking up he asked what my name was. He handed me the bill and it was $44 and I said uh I wanted the online special we discussed and he replied “do you have a coupon”?. I grabbed my phone and started to go online and he immediately said no you have to physically have the coupon in your hand which I replied it’s on your website like we discussed how am I suppose to print that. Robert turned around and started to walk toward the cashier saying “that’s why they put a print button on the screen”. Uh ya some customer service there with smart xxx comments. I don’t mind paying or having things explained to me but there is no need for smartass comments. My family buys company cars and trucks from here but not anymore. More

Report | Print

Great service Arrived 5 minutes late but got attended to very quickly... they did oil change ...and took care of everything in a timely manner. I was completely sat Arrived 5 minutes late but got attended to very quickly... they did oil change ...and took care of everything in a timely manner. I was completely satisfied with my visit there. More

by TELSTRATUS Verified Customer Verified Customer

Report | Print

Robert is awesome! I can't say enough great things about how helpful Robert my service advisor was! This would be a 5, except for the 3 different calls I got from the sa I can't say enough great things about how helpful Robert my service advisor was! This would be a 5, except for the 3 different calls I got from the sales department! When I bring my car in for service I want that, service, not to hear from someone who wants me to trade my car, or by a new warranty! More

by NanaHonne Verified Customer Verified Customer

Report | Print

Water pump repair Advisor was great. Vehicle repaired quickly. Uber service was quick. Good communication by advisor when vehicle was finished. Instruction requested by Advisor was great. Vehicle repaired quickly. Uber service was quick. Good communication by advisor when vehicle was finished. Instruction requested by me was followed. Very happy with this dealership More

by SUNBRSTGP Verified Customer Verified Customer

Report | Print

Courteous and Efficient I arrived at the dealership without an appointment after being told by the towing company that my battery was bad. The service department was really I arrived at the dealership without an appointment after being told by the towing company that my battery was bad. The service department was really busy, but I was met almost immediately by Robert who was courteous and efficient, and I had my car back, after a service, a new battery and a car wash, within a couple of hours. Also, I think the use of Uber drivers to pick up and drop off customers with an anticipated long wait, is a great idea. Who could ask for more?? More

by LJEFSTATHIOU Verified Customer Verified Customer

Report | Print

Outstanding Service I bought my Silverado brand new from Dands and have been taking my truck there ever since. Robert in service has always taken care care of me with rou I bought my Silverado brand new from Dands and have been taking my truck there ever since. Robert in service has always taken care care of me with routine maintenance to more in depth work if needed. Would recommend Sands for buying and maintaining vehicles. More

by NEWELL.BRENT Verified Customer Verified Customer

Report | Print

Convenience It was nice being able to just drop my truck of and pick it up later in the evening after I finished work. Mr wolf Also went the extra mile to contac It was nice being able to just drop my truck of and pick it up later in the evening after I finished work. Mr wolf Also went the extra mile to contact my insurance agency about my cracked windshield I really appreciate that thank you so much More

by jnswolfe.me Verified Customer Verified Customer

Report | Print