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Robert Wolf
Robert Wolf | Page 3
Service Writer
Sands Chevrolet - Surprise
16991 W Waddell Rd
Surprise, AZ 85388
159 Reviews
159 Reviews
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159 Reviews of Robert Wolf
February 07, 2018
Horrible service, no communication and attitude from Robert Check engine light came on brand new 2017 car and water was leaking in from back window during car washes getting the interior wet and discolored. Wai Check engine light came on brand new 2017 car and water was leaking in from back window during car washes getting the interior wet and discolored. Waiting almost 3 hours with no information but seen others were being told what was going on with their vehicles. When Robert finally came to say it was almost ready that he was going to run it in the car wash, asked if the leak was fixed he said no then asked why would you mess it up more, he said it was going to be replaced anyway. We said no car wash. Was very frustrated. Asked why the check engine light was on since he never filled us in and he said software update for sensors. Which took almost 3 hours to do. Upset that we have a brand new 2017 car that has a faulty 3rd light, the reason it's leaking and we can't even get a rental. We shouldn't have to sit there all day long or be without a car because of an issue that isn't our fault. It's a defect. When told we were leaving bad feedback on survey Robert said that was going to change everything. What did he mean by that? Worse service, is he going to make us stay there all day long or mess with our vehicle?? We were confused by that remark. Don't want to deal with him again. Wasn't good service at all and he should learn to communicate better. If it takes almost 3 hours to update sensors how long will changing the whole headliner and light take?? We have kids(toddler) and a job. Shouldn't have to sit down there all day. It's brand new and should get a rental. Just overall bad experience More
by NICOLECOTA7
Verified Customer
February 01, 2018
Great service! Robert walked me to my vehicle when it was ready and even opened my door! Now that is service with a smile. LOVE the free coffee and cookies. Nice to Robert walked me to my vehicle when it was ready and even opened my door! Now that is service with a smile. LOVE the free coffee and cookies. Nice touch! Overall, EXCELLENT More
by AUDREYBULLOCK2005
January 31, 2018
Rude, not helpful to the customer, cost was outrageous I would never go back, didn’t give me service discount as advertised, didn’t wash car as promised and it took 2 1/2 hours to change oil and rotate tir I would never go back, didn’t give me service discount as advertised, didn’t wash car as promised and it took 2 1/2 hours to change oil and rotate tires. More
by DELAWARE0
Other Employees Tagged: Forgot name
January 25, 2018
Best service in town Very Professional courteous and prompt. The work was done well and I love my truck. I would recommend this place to anyone. Also got a great deal on Very Professional courteous and prompt. The work was done well and I love my truck. I would recommend this place to anyone. Also got a great deal on my truck More
by kevinkon99
Other Employees Tagged: Henry Smith, Jake Friedberg, Jean Jajou, Ken Ashby , Bryan Gendrich, Victor Morales
January 16, 2018
Poor Service I bought a new Equinox and received 2 free oil changes. I go in for my oil change and the service Rep wants me to rotate my tires. Mind you they onl I bought a new Equinox and received 2 free oil changes. I go in for my oil change and the service Rep wants me to rotate my tires. Mind you they only have 6000 miles on them. I said not this time because it would cost 120.00 dollars and that was with a discount then on the invoices the mechanic wrote that he checked all fluids and rotated tires. when my husband lifted the hood there was dust on the engine and no finger prints on the radiator to show that the water had been checked etc Just to add I had an appointment More
by CSMITH66
January 15, 2018
No appointment....no problem! It doesn't matter if it's a last minute decision to get your oil changed or emergency where you need to have a flat tire repaired or replaced. Every t It doesn't matter if it's a last minute decision to get your oil changed or emergency where you need to have a flat tire repaired or replaced. Every time I have driven up and asked for assistance from my regular service representative Robert or anyone else that is available , I have received great service at Sands Chevrolet in Surprise! I have never been turned away and their team goes above and beyond to meet my service requests. Thank you! More
by LHEVANS70
December 29, 2017
Great , friendly service We went in for our oil change , it's very convenient and I love how the person that took our car was the one to personally give us our keys back and f We went in for our oil change , it's very convenient and I love how the person that took our car was the one to personally give us our keys back and found us to let us know it was ready to go . They even washed our car ! We will be coming back soon for our next vehicle . More
by MSLINDA
Other Employees Tagged: Henry Smith, Jake Friedberg, Jean Jajou, Ken Ashby , Bryan Gendrich, Victor Morales
December 29, 2017
Awesome I went into Sands because a cable was broken for a window. They got my SVU in and started right away. They also found a couple of other things and add I went into Sands because a cable was broken for a window. They got my SVU in and started right away. They also found a couple of other things and addressed those problems as well. They got me a rental so I didn’t have to wait around. More
by OUMIC1118
Other Employees Tagged: Erwin Dacanay
December 27, 2017
Treat women like crap Every time I go into your service department you treat me with respect and take care of me. Whether it’s a rental or loaner. And get rid of the proble Every time I go into your service department you treat me with respect and take care of me. Whether it’s a rental or loaner. And get rid of the problem and you listen to me. I am a male owner of 2015 Chevy sonic. But open the other hand my wife comes in with a 2017 sonic and she informs you her vehicle isn’t working properly and she wants it fixed and is willing to leave it there until the problem is fixed and you tell her there are no loaners and that she is having an issue that your mechanics can’t reproduce. So instead of fixing the issue you tell her to go away and come back when it makes the noise. Is that customer service to you? Her car isn’t even a year old and it is making grinding noises. And you won’t help. Ridiculous. I will be filing a complaint with General operations with General Motors. More
by JACOBKETTLE88
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