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Robert Zeidenberg
Robert Zeidenberg
Service Department Manager
Scranton GMC of Vernon
777 Talcottville Rd
Vernon, CT 06066
306 Reviews
Dealership Experience
6 yrs, 1 mo
Industry Experience
39 yrs, 2 mos
306 Reviews
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306 Reviews of Robert Zeidenberg
October 15, 2026
Very unhappy with the bill that I had to pay for the car the car was there for a week. I purchased a part and apparently the parts in the cured the problem. Then they purchased another part that was under w the car was there for a week. I purchased a part and apparently the parts in the cured the problem. Then they purchased another part that was under warranty that doesn’t cure the problem so all this finally they got another part which doesn’t cover warranty and I had to pay over $600 for the total job. I don’t think that’s right we only had $685 because I purchased the first part and they used it, but it doesn’t cure a problem so I should’ve gotten a refund on that and other part where it was under diagnosed incorrectly, where they build me for that I don’t think that was right at all so that’s that very unhappy with the bill More
by creasea
Verified CustomerOther Employees Tagged: Mike Conlon, Frank Kern, Doug Freeman, James Krauss, Gareth Jones
September 20, 2026
My tires were mounted and road force balanced and drive very nicely. New TPMS sensors were installed and all work correctly. Loaner vehicle for the day was great and my truck was done when promised. Just w very nicely. New TPMS sensors were installed and all work correctly. Loaner vehicle for the day was great and my truck was done when promised. Just wish they used the black wheel weights on my black wheels as was discussed when I dropped it off. Otherwise everything went very smoothly. More
by Emcveigh
Other Employees Tagged: Robert Zeidenberg
August 29, 2026
Excellent customer service. Everyone is knowledgeable and friendly. Highly recommend. They even offered me a ride to work after dropping off my vehicle. Everyone is knowledgeable and friendly. Highly recommend. They even offered me a ride to work after dropping off my vehicle. More
by TRAYC217
August 20, 2026
Everyone from David and Rob in service to David and the sales team were amazing to work with. Honest and forthright, they stuck to their word and backed me up when I needed them. They are trustworthy and d sales team were amazing to work with. Honest and forthright, they stuck to their word and backed me up when I needed them. They are trustworthy and did a wonderful job on my repair. I am grateful for their compassion and care in making things right. They are great! More
by SALMOTTA17
Other Employees Tagged: Frank Kern, Doug Freeman, Rob Brown, Gareth Jones , David Baeza - 5 stars and more
July 26, 2026
The service was very good. It was the first time I had my truck in since I bought it. Everyone was very professional and the mechanic made sure my truck was fixed and ready for It was the first time I had my truck in since I bought it. Everyone was very professional and the mechanic made sure my truck was fixed and ready for pickup. More
by jcshiz53
Other Employees Tagged: Mike Conlon, Frank Kern, James Krauss, Gareth Jones
July 17, 2026
Outstanding service department. Resolved the issues we had timely, and kept us informed of the status of the repairs. Highly recommend. Resolved the issues we had timely, and kept us informed of the status of the repairs. Highly recommend. More
by mason-arnold
Other Employees Tagged: Frank Kern, Gareth Jones
July 12, 2026
Dealership was fantastic from start to finish and personalized my experience making this experience rather enjoyable personalized my experience making this experience rather enjoyable More
by richardboulli
Other Employees Tagged: Tyree Mack
June 21, 2026
Everybody in the service department is great at the front desk area. The workmanship that was performed on my vehicle was subpar at Best. Vehicle went in for an oil change tire rotation. The technician said desk area. The workmanship that was performed on my vehicle was subpar at Best. Vehicle went in for an oil change tire rotation. The technician said he rotated the tires. Come to find out he did not rotate the tires and the vehicle had to go back in to have the tires rotated at that time. More
by chad R
Other Employees Tagged: Frank Kern, Doug Freeman, Rob Brown, Gareth Jones , Dominick Salemi, Jalen Stephenson
May 31, 2026
If they were straight forward and not tell you something you want to hear they would be better off. After a month I still have not heard what tje engine warranty would be after it was replaced, kept on putt you want to hear they would be better off. After a month I still have not heard what tje engine warranty would be after it was replaced, kept on putting the blame on GM. I have always enjoyed dealing with Scranton but over the past couple years it has gotten sour. Some of the issues have not been all their fault but some have been More
by haza16
Other Employees Tagged: Frank Kern
May 28, 2026
The last couple services I have needed they have made things very inconvenient for me. They seem to not have enough extra cars for loaning during service times. things very inconvenient for me. They seem to not have enough extra cars for loaning during service times. More
by alinicolelib
Other Employees Tagged: Gareth Jones
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