Robert Zeidenberg
Robert Zeidenberg at Scranton GMC of Vernon

Robert Zeidenberg

Service Department Manager

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.6
304 Reviews

Dealership Experience

6 yrs

Industry Experience

39 yrs, 1 mo

4.6

304 Reviews

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304 Reviews of Robert Zeidenberg

August 29, 2026

Dealership Rating
Employee Rating

Excellent customer service. Everyone is knowledgeable and friendly. Highly recommend. They even offered me a ride to work after dropping off my vehicle. More

by TRAYC217
Service Price Transparency
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Recommend Dealer
Yes
Aug 29, 2026

Scranton GMC of Vernon responded

Knowing that our team’s friendly expertise and the ride to work after you dropped off your Cadillac XT5 helped you means a lot to us. Our team is pleased we could provide that ride and ensure your day went smoothly.

August 20, 2026

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Everyone from David and Rob in service to David and the sales team were amazing to work with. Honest and forthright, they stuck to their word and backed me up when I needed them. They are trustworthy and d More

by SALMOTTA17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern, Doug Freeman, Rob Brown, Gareth Jones , David Baeza - 5 stars and more

Aug 20, 2026

Scranton GMC of Vernon responded

Your praise of our service and sales teams’ honesty and reliability means a lot to us. Rob and the rest of our team were pleased to back you up and complete the repair on your Jeep Wrangler JK Unlimited. Knowing you felt cared for and heard is truly rewarding.

July 26, 2026

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The service was very good. It was the first time I had my truck in since I bought it. Everyone was very professional and the mechanic made sure my truck was fixed and ready for More

by jcshiz53
Service Price Transparency
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Recommend Dealer
Yes
Jul 26, 2026

Scranton GMC of Vernon responded

Thank you for choosing us for your GMC’s first service. We’re pleased our team provided professional care and that your truck was ready when you needed it. We appreciate your trust and look forward to helping you again.

July 17, 2026

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Outstanding service department. Resolved the issues we had timely, and kept us informed of the status of the repairs. Highly recommend. More

by mason-arnold
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Recommend Dealer
Yes

Other Employees Tagged: Frank Kern, Gareth Jones

Jul 17, 2026

Scranton GMC of Vernon responded

We appreciate you trusting our service department with your Cadillac XT5. It’s great to hear we addressed the issues you experienced promptly and kept you informed during the repairs. Your recommendation is appreciated.

July 12, 2026

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Dealership was fantastic from start to finish and personalized my experience making this experience rather enjoyable More

by richardboulli
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyree Mack

Jul 12, 2026

Scranton GMC of Vernon responded

We’re delighted to receive your five-star rating. It’s great our team personalized the service on your GMC Sierra 1500 and made the process enjoyable from start to finish. We appreciate your feedback and look forward to helping again.

June 21, 2026

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Everybody in the service department is great at the front desk area. The workmanship that was performed on my vehicle was subpar at Best. Vehicle went in for an oil change tire rotation. The technician said More

by chad R
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Recommend Dealer
Yes
Jun 22, 2026

Scranton GMC of Vernon responded

Chad, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 31, 2026

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If they were straight forward and not tell you something you want to hear they would be better off. After a month I still have not heard what tje engine warranty would be after it was replaced, kept on putt More

by haza16
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Jun 03, 2026

Scranton GMC of Vernon responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible for you to send us your contact information so that we can reach out and address your concerns? Thank you for your time, and hopefully, we can get to the bottom of this.

May 28, 2026

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The last couple services I have needed they have made things very inconvenient for me. They seem to not have enough extra cars for loaning during service times. More

by alinicolelib
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Gareth Jones

Jun 03, 2026

Scranton GMC of Vernon responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 11, 2026

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Very accommodating, always pleasant to work with for service needs. Technicians do a great job. More

by ALLISON_F_BAILEY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

May 11, 2026

Scranton GMC of Vernon responded

It’s wonderful to hear our service team provided a welcoming experience and thorough attention to your Cadillac CT5. We are here whenever you need us again.

April 27, 2026

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Frank was outstanding to work with and very informative. He was great to deal with from scheduling the appointment to keeping me informed during the duration of the visit. Frank is an asset to the dealersh More

by todd.newhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

Apr 27, 2026

Scranton GMC of Vernon responded

It’s great to hear Frank provided clear updates and courteous support from scheduling to the completion of your Cadillac Escalade service. Your kind words about his professionalism are much appreciated. We’re here whenever you need us again.

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