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Robert Zeidenberg
Robert Zeidenberg at Scranton GMC of Vernon

Robert Zeidenberg | Page 12

Service Department Manager

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

Contact Me
4.6
296 Reviews

Dealership Experience

5 yrs, 8 mos

Industry Experience

38 yrs, 9 mos

4.6

296 Reviews

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296 Reviews of Robert Zeidenberg

March 19, 2023

Dealership Rating
Employee Rating

Got my car back after repair and i picked it up with a broken taillight and they won’t replace it . Terrible customer service More

by ZEEKECAMPOS97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Conlon, Frank Kern , Jeff Borovicka

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Mar 20, 2023

Scranton GMC of Vernon responded

Good Morning, I reached out to the service department director regarding the issue with your taillight. He wanted to again let you know that we would be happy to install the taillight once you have it, but unfortunately there isn't much more we can do. We don't typically store customer's vehicles, especially for extended periods of time, so we just don't have any way to get to the root of what happened. If you would like to take us up on the offer to install the part, or if there is anything else you would like to discuss, please feel free to reach out. Thanks and have a great day.

Mar 20, 2023

ZEEKECAMPOS97 responded

Exactly, I spent almost 8 THOUSAND dollars and you damaged my vehicle and won’t replace it . Terrible customer service. thanks for being so “helpful” . That was a lot of money to pick up my vehicle damaged . Thanks but no thanks 👍🏾 better yet how about you replace the light and I can put it in myself smh . I’ll even come pick it up no shipping . imagine spending $7,668 and getting your car back damaged . Then they say bc you took so long to pay us we won’t help you , lol I would never recommend this place just for that horrible experience

February 23, 2023

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Employee Rating

The service at Scranton was excellent, very helpful personnel but mostly Frank. I would use Scranton service again. More

by EFILTEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

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February 18, 2023

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Employee Rating

I was welcomed with warm hospitality as soon as I pulled in, and that continued throughout my visit. More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Borovicka, Ashley Corey, Beverly Rhoads

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February 17, 2023

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Employee Rating

Service department has gone way down I have 3 cadillacs probably will not go back to them More

by Rich
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Baeza , Beverly Rhoads

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Feb 20, 2023

Scranton GMC of Vernon responded

Rich, We're sorry to hear that you were disappointed with the service you received at your recent visit. Are there are any specifics you feel we should know? We welcome any additional feedback you may have or ways we can improve. If you would like to discuss anything further, please reply to this review and we can put you in contact with management. Thank you for your time and have a great evening.

Feb 21, 2023

Rich responded

I have 3 Cadillacs, a CTS-V, an SRX and the resent purchase of the XT5. The XT5 rear windshield wiper was not working and when I got the car home the rear windshield wiper blade was falling apart. The service manager had all kinds of excuses as to why the rear windshield wiper was broken and falling apart, and as to why it was missed in the safety inspection. I complained about the brakes the day I bought the car and brought it in 3 times and spent numerous hours on all 3 visits waiting for my vehicle so they could check out the brakes. That alone was a mess. The 3rd time bringing it in the service tech went for a ride with me and even he told the service manager something was wrong with the brakes. He told him that right in front of me, the service manager after going back-and-forth tells me that the rotors are too thin to cut again and the pads are I guess too thin to do anything with so I told him replace the brakes I have been complaining about the brakes since the day I bought the car and he refused to put new brakes on the front of the XT5. He said it was expensive so he wasn't going to do it. That is absolutely ridiculous. Apparently they do not take safety seriously, terrible service. I never had an issue with Scranton Motors until now and I do not see myself purchasing another Cadillac after this. I will definitely not recommend Scranton motors to my friends or family again. I'm sure Porsche will appreciate my business.

February 06, 2023

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Employee Rating

Everyone I dealt with was incredibly nice & helpful! ! Would definitely go back next we are shopping. More

by MCNALLYS05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Frank Kern , Jeff Borovicka, Shawn Butler

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January 30, 2023

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Employee Rating

I had a really good experience with Scranton Motors. Robert Z. is an amazing manager. Robert and everyone else in this place were super professional 👏..... Robert has great customer obsession skills, a More

by Haitham Al Khateeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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January 29, 2023

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Employee Rating

Shawn and Rob were very nice and helped. Service makes a difference how the experience is. More

by shelmdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon , Jeff Borovicka, Shawn Butler

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January 11, 2023

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Employee Rating

Scranton is a great dealership. They were very polite, explained everything to me. I will be back. More

by Showboat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Frank Kern , Jeff Borovicka, Shawn Butler, Ashley Corey, Beverly Rhoads

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January 06, 2023

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Employee Rating

Scranton is hands down the best GMC/Cadillac dealer around. It’s why we are on our 5th car from them! More

by LIZVWBUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

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January 01, 2023

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Employee Rating

Excellent experience and the work is always, always well done. I appreciate their concern for a great experience. More

by JROSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Frank Kern , Jeff Borovicka, Shawn Butler, Ashley Corey, Beverly Rhoads

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